Worst possible customer service. There is no way you can contact them, invoices are not being sent and then you get the 100dkk gebyr because you can't pay or even now about the existence of any invoic... See more
Stofa er blevet til Norlys
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See what reviewers are saying
A constant struggle with incorrect or missing invoices. Every call takes about an hour of waiting time to reach support and when it's supposed to be solved, most times it's not - you'll have to do i... See more
Worst customer service i’ve seen. Even worst than Postnord, which is a lot to say. Endless calls with no chance to get hold of a representative, just the waiting music forever. I can’t believe they... See more
Company replied
A heartbreaking photo shows a police officer in Connecticut saying his final goodbye to his partner. mangler TV4 som vi betaler for
Company details
About Stofa er blevet til Norlys
Written by the company
Stofa har skiftet navn til Norlys. Hvis du vil skrive en anmeldelse af din oplevelse, skal du gøre det på Norlys' side på Trustpilot.
Kan vi hjælpe dig?
Vi sidder klar ved telefonerne på 70111414 - se vores åbningstider herunder.
Åbningstider i Tv & Internet Privat
Mandag til fredag: 08.00-21.00
Weekend og helligdage: 09.00-17.00
Åbningstider i Tv & Internet Erhverv
Mandag til fredag: 07.00-21.00
Weekend og helligdage: 09.00-17.00
Du kan også besøge Norlys' hjemmeside via linket i toppen af siden her.
Kan vi hjælpe dig?
Vi sidder klar ved telefonerne på 70111414 - se vores åbningstider herunder.
Åbningstider i Tv & Internet Privat
Mandag til fredag: 08.00-21.00
Weekend og helligdage: 09.00-17.00
Åbningstider i Tv & Internet Erhverv
Mandag til fredag: 07.00-21.00
Weekend og helligdage: 09.00-17.00
Du kan også besøge Norlys' hjemmeside via linket i toppen af siden her.
Contact info
Awful service
My internet stopped working 1 week ago. I contact them, and in the end after suggesting me I had to buy a cable myself, they decide to send me a new router. One week after, I have no router, I contact them and they have no idea about any router...It's embarrassing. And of course, I have to pay their expensive fee even for the weeks that they haven't provided service. I would never recommend Stofa to anybody, awful experience.
November 10, 2022
Unprompted review
Reply from Stofa er blevet til Norlys
Hi Julian
Thank you for your feedback.
It's sad to read about your experience with our support. I'm terribly sorry and I'd like to investigate the matter more deeply and help you get the internet back online.
But to do so, I need you to send me your full address to SoMe-support@kontakt.stofa.dk.
Best Regards
Jesper, Stofa
Tv og internet virker perfekt.
Tv og internet virker perfekt.
Synes dog internet er for dyrt
November 5, 2022
Reply from Stofa er blevet til Norlys
Hej Benny
Mange tak for din anmeldelse. Det er godt at høre, at det hele virker perfekt!
De bedste hilsner
Malene, Stofa
The employees I talk with were very…
The employees I talk with were very nice and helpful.
September 7, 2022
Reply from Stofa er blevet til Norlys
Hello Radu
I am pleased to see You've got the help You needed.
Best greetings
John, Stofa
Bare ok service
October 28, 2022
Reply from Stofa er blevet til Norlys
Hej Dion
Tak for din anmeldelse og de 5 stjerner.
Jeg er rigtig glad at du synes om vores service.
De bedste hilsner
Mathias, Stofa
Reply from Stofa er blevet til Norlys
Hi Volodymyr
Thank you very much for the nice review and the 5 stars!
Kind regards
Andrea, Stofa
det er for dyrt
October 12, 2022
Reply from Stofa er blevet til Norlys
Hej Tommy
Tak for din feedback.
Jeg så gerne der var flere stjerner, men tager til takke med de 3.
De bedste hilsner
Jesper, Stofa
I er sku ok 👍 som i er
October 12, 2022
Reply from Stofa er blevet til Norlys
Hej Preben
Tak for den feedback :-)
Det er godt at høre.
De bedste hilsner
Jesper, Stofa
Daily disconnections
It’s been 3 weeks that I am having disconnections in a daily basis. Haven’t got any useful solution through the chat yet. Tried to call but everything is in danish. One star by me.
October 11, 2022
Reply from Stofa er blevet til Norlys
Hi Andreas
Thank you for the feedback.
I'm sorry for the trouble you experience with our connection. I'd like to help you with it, but i need you to give me some more information about whats going on.
So please send me an e-mail to SoMe-support@kontakt.stofa.dk, with your complet adresse and description. For examble is its only the wifi units that are desconneting.
Best regards
Jesper, Stofa
Super service
October 6, 2022
Reply from Stofa er blevet til Norlys
Hej Karsten
Tak for roserne. Jeg lader dem gå videre.
De bedste hilsner
Jesper, Stofa
Et problem at Service ydes via…
Et problem at Service ydes via underleverandør / søsterselskab
October 2, 2022
Reply from Stofa er blevet til Norlys
Hej Preben
Jeg er ked af, at du føler, at det er et problem, at der står Norlys på vores teknikerbiler. Stofa er nemlig en del af Norlys, og derfor står der Norlys på vores teknikerbiler og trøjer. Det er stadig Stofa-teknikere.
Det bør være samme oplevelse lige meget hvilket navn, der står på vores teknikers tøj. De skulle gerne yde samme gode service alle sammen.
De bedste hilsner
Mathias, Stofa
Det virker bare både internet og TV
Det virker bare både internet og TV, men det er dyrt
September 24, 2022
Reply from Stofa er blevet til Norlys
Hej Kurt
Tak for din feedback.
Jeg er selvfølgelig ked af at det kun blev til 3 stjerner på grund af vores priser.
De bedste hilsner
Jesper, Stofa
Korekt professional
September 23, 2022
Reply from Stofa er blevet til Norlys
Hej Laszlo
1000 tak for din anmeldelse.
De bedste hilsner
Jesper, Stofa
Quick to help when there are issues
Quick to help when there are issues. Easy to get hold of. Only positive interactions
September 9, 2022
Reply from Stofa er blevet til Norlys
Hi Tom
Thank you so much for the review.
Kind regards
Andrea, Stofa
Reply from Stofa er blevet til Norlys
Hi Andrei
Thank you very much for the stars.
I am Happy to see you are satisfied with Your product.
Best regards
John, Stofa
Reply from Stofa er blevet til Norlys
Hej Rita
Tak for stjernerne.
Dejligt at se, at du har en god og stabil internetforbindelse.
De bedste hilsner
John, Stofa
Alt ok.alt ok.
September 16, 2022
Reply from Stofa er blevet til Norlys
Hej Hans
Mange tak for din anmeldelse, jeg rigtig glad for alt er okay ved dig.
De bedste hilsner
Mathias, Stofa
Supper god service
September 15, 2022
Reply from Stofa er blevet til Norlys
Hej Svend
Tak for din anmeldelse.
Jeg er rigig glad for vores service lever op til dine forvetninger, men jeg er ked af det kun blev til 4 stjerner.
De bedste hilsner
Mathias, Stofa
Stofa er alt for dyre.
September 15, 2022
Reply from Stofa er blevet til Norlys
Hej Claus
Vi er klar over at vi ikke er de billigste på markedet.
Vi ligger vægt på at være tilgængelige for vores kunder, og derfor kan du som kunde kontakte os alle hverdage fra 8-21, samt alle weekender og helligdage fra 9-17.
Det betyder så også at vi ikke kan matche priserne fra de billigste selskaber på markedet.
De bedste hilsner
John, Stofa
Alt for dyr også internet
September 14, 2022
Reply from Stofa er blevet til Norlys
Hej Anders
Vi er godt klar over at vi ligger i den høje ende prismæssigt, og at vi ikke kan matche "billig-selskabernes" priser.
Til gengæld kan du komme i kontakt med os alle årets dage, hvis du skulle få brug for hjælp.
Du får også gratis antivirus program med til at beskytte dine enheder når du færdes på internettet.
De bedste hilsner
John, Stofa
Funktionsikker for mine behov.
September 13, 2022
Reply from Stofa er blevet til Norlys
Hej Steen
Mange tak for de fem flotte stjerner.
Det er rigtig godt at høre, at dit Stofa-produkt er funktionssikker og passer til dine behov.
De bedste hilsner
Maja, Stofa
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