Worst possible customer service. There is no way you can contact them, invoices are not being sent and then you get the 100dkk gebyr because you can't pay or even now about the existence of any invoic... See more
Stofa er blevet til Norlys
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See what reviewers are saying
A constant struggle with incorrect or missing invoices. Every call takes about an hour of waiting time to reach support and when it's supposed to be solved, most times it's not - you'll have to do i... See more
Worst customer service i’ve seen. Even worst than Postnord, which is a lot to say. Endless calls with no chance to get hold of a representative, just the waiting music forever. I can’t believe they... See more
Company replied
A heartbreaking photo shows a police officer in Connecticut saying his final goodbye to his partner. mangler TV4 som vi betaler for
Company details
About Stofa er blevet til Norlys
Written by the company
Stofa har skiftet navn til Norlys. Hvis du vil skrive en anmeldelse af din oplevelse, skal du gøre det på Norlys' side på Trustpilot.
Kan vi hjælpe dig?
Vi sidder klar ved telefonerne på 70111414 - se vores åbningstider herunder.
Åbningstider i Tv & Internet Privat
Mandag til fredag: 08.00-21.00
Weekend og helligdage: 09.00-17.00
Åbningstider i Tv & Internet Erhverv
Mandag til fredag: 07.00-21.00
Weekend og helligdage: 09.00-17.00
Du kan også besøge Norlys' hjemmeside via linket i toppen af siden her.
Kan vi hjælpe dig?
Vi sidder klar ved telefonerne på 70111414 - se vores åbningstider herunder.
Åbningstider i Tv & Internet Privat
Mandag til fredag: 08.00-21.00
Weekend og helligdage: 09.00-17.00
Åbningstider i Tv & Internet Erhverv
Mandag til fredag: 07.00-21.00
Weekend og helligdage: 09.00-17.00
Du kan også besøge Norlys' hjemmeside via linket i toppen af siden her.
Contact info
Reply from Stofa er blevet til Norlys
Hej Flemming
Tusinde tak for din anmeldelse.
De bedste hilsner
Jesper, Stofa
E-Mail calls for help ignored
I have more than 15 times by email an Stofa kundeservice that a I cannot receive emails on my E-Mail account I did not get any response for 2 months untill I called and found out that E-Mails were forwarded, that was not initiatedby me.
No response on repeated calls for help is whar worries me.
March 8, 2023
Reply from Stofa er blevet til Norlys
Hi Carl
Thank you for the feedback, thou I dont think it's fair. I can see our support have replied much earlier than you suggest here.
I just hope that we can win some trust back in the future.
Best regards
Jesper, Stofa
Alt for mange problemer med appel tv og…
Alt for mange problemer med appel tv og internet. Og Apple TV er købt hos jer.
February 9, 2023
Reply from Stofa er blevet til Norlys
Hej Anette
Tak for din anmeldelse, trods det kun er blev en stjerne.
Jeg bare ked af at det er på bekostning af din AppleTV boks, som ikke har noget med også at gøre :-(
De bedste hilsner
Jesper, Stofa
Reply from Stofa er blevet til Norlys
Hej Benita
Tusind tak for de fem stjerner!
Det er dejligt at læse, at du er glad for Stofa Tv-appen.
De bedste hilsner
Malene, Stofa
Bad internet
Bad bad internet, never works, but the bill keeps on Coming Alrite! Fecking hell…
February 6, 2023
Unprompted review
Reply from Stofa er blevet til Norlys
Hi Bjørn
I'm sorry to hear that you are not satisfied with your internet.
I would like to help you look into the problems that you have with your internet connection. You can write us an email at SoMe-Support@kontakt.stofa.dk with your full name and address.
Please note that we are very busy at the moment, and there can be a longer wait.
Best regards
Malene, Stofa
Reply from Stofa er blevet til Norlys
Hej Andreii
Tak for din anmeldelse.
Det er altid en fornøjelse, når både vores service, internetforbindelsen og hastigheden er som den skal være.
De bedste hilsner
Jesper, Stofa
Flinke mennesker men ustabil products
January 26, 2023
Reply from Stofa er blevet til Norlys
Hej Hans
Tak for din anmeldelse.
Vi sætter en ære i at have en god service og flinke mennesker på vores telefonsupport.
Til gengæld behøves du ikke at opleve ustabile produkter. Det kan vi løse for dig.
Du må meget gerne skrive til os på SoMe-support@kontakt.stofa.dk, hvor du oplyser din komplette adresse, så vil jeg eller en af mine kolleger kontakte dig. Så finder vi en løsning.
De bedste hilsner
Jesper, Stofa
Godt produkt og god service
Godt produkt og god service. Er dog ærgerlig over, at boksen er droppet
January 23, 2023
Reply from Stofa er blevet til Norlys
Hej Bjarne
Mange tak for din anmeldelse og de fine fire stjerner.
Jeg er rigtig glad for at høre, at du oplever, at du får en god service ved os. Vi er også ærgerlige over, at vi ikke kunne fortsætte med Stofa Tv-boksen.
De bedste hilsner
Maja, Stofa
Reply from Stofa er blevet til Norlys
Hej Liudmila
Thank you for your review and the five stars!
Best regards
Malene, Stofa
Just can say,,,Top over all
Just can say,,,Top over all, Never ever had any problems, Thx
June 16, 2022
Unprompted review
Reply from Stofa er blevet til Norlys
Hi Roland
Thank you very much for your review.
I'm happy to hear that you are satisfied with your Stofa product!
Best regards
Malene, Stofa
Reply from Stofa er blevet til Norlys
Hej Joan
Tak for behagelig samtale.
Jeg var glad for at høre at du var godt tilfreds med dine produkter hos os. Så jeg vil endnu engang ønske dig en rigtig god dag.
De bedste hilsner
Jens, Stofa
Monopoly, about what you'd expect
Awfully tough to review a situation in which you are under a monopoly, fairly.
But the monopoly lives up to the concept. Jagged up prices, dreadful selection and indifferent customer support.
December 22, 2022
Reply from Stofa er blevet til Norlys
Hello Casper
I am sorry to hear that you have experience an indifferent customer support with us.
That is not the experience we wish to give our customers. Based on your review it is unclear whether you need any customer support at the moment. If you are I'd be happy to help you.
If you need my assistance, you are more than welcome to send us a mail on SoMe-support@kontakt.stofa.dk with your full name and your address. Then I or one of my colleagues will get back to you with an answer within two business days.
Best wishes
Maja, Stofa
Stofa wrong promises bad service and communication
We live in Aarhus N. There where being some changes on the cables in the area and the owner of the network.
However Stofa confirmed us a month up front we would be able to stay as a customer and the maintenance would be done 01-12.
After already having had 2 full days without internet it never came back on after 01-12. Still no proper communication from Stofa everything they did was just to buy themselfs some time. 05-12 we finally get a verdict that we cant stay with them because they lost the rights to the network. This is excactly what we checked up on a month before and they promised it wouldn't be the case. The whole region has this problem.
December 4, 2022
Unprompted review
Reply from Stofa er blevet til Norlys
Hello Victor
I am sorry to hear that you may have been misinformed.
It is true that Antenneforeningen Aarhus have decided to stop a longstanding cooperation with Stofa. We have tried with all means possible to keep our customers but that has not been possible.
Judging from your review I am not sure if your subscription has indeed been cancelled in connection with the terminated cooperation between Antenneforeningen Aarhus and Stofa or if some mistakes as happened.
I cannot make sure without knowing your address. I therefore hope you will send us a mail on SoMe-support@kontakt.stofa.dk with your name and address. A good colleague or I will answer your mail within two business days.
Best Wishes
Maja, Stofa
Plesse send invoice to pay 7 days before
November 29, 2022
Reply from Stofa er blevet til Norlys
Hello Lukasz
Thank you very much for the four stars.
I will make sure to pass you wish along.
Best wishes
Maja, Stofa
Reply from Stofa er blevet til Norlys
Hej Gitte
Mange tak for din anmeldelse og de fine fem stjerner.
Det er godt at høre, at du oplever en stabil levering af dit internet og dine tv-kanaler. Det er lige som det skal være.
De bedste hilsner
Maja, Stofa
Reply from Stofa er blevet til Norlys
Hej Jan
Tak for de flotte fem stjerner - de varmer!
Jeg er rigtig glad for at læse, at du oplever en god og venlig service ved os.
De bedste hilsner
Maja, Stofa
Reply from Stofa er blevet til Norlys
Hej Torben
Tak fordi du har taget dig tid til at skrive en kort anmeldelse.
Jeg er selvfølgelig ked af at læse at du syntes at vi er for dyre, men i det lys er jeg glad for at det trods alt blev til 3 stjerner.
De bedste hilsner
Jesper, Stofa
Reply from Stofa er blevet til Norlys
Hello Vedran
Thank you for all the stars.
I am pleased to see that You are satisfied with Your Stofa products.
Best regards
John, Stofa
Customer service cannot be worse
Customer service cannot be worse. I would like to make a consultation about a penalty that I should pay according to them. I called and I have been waiting for more than 45min without response. Furthermore, I cannot access my profile online because it says it is not possible even though they sent me the credentials to set it up.
November 16, 2022
Unprompted review
Reply from Stofa er blevet til Norlys
Hello Enric
I'm sorry to hear that you have had difficulties reaching us.
My colleagues in customer service have been busy lately which has resulted in long queues on the phone and a long waiting time. I apologize for this; my colleagues are working as fast and as efficiently as they can. I hope this will change and we will be back to normal soon.
I would very much like to help you in both matters. Please send me an email on SoMe-support@kontakt.stofa.dk in which you include your full name and your address. Then I'll be happy to help you. You can expect an answer withing two business days.
Best regards
Maja, Stofa
Alt for dyrt.
November 12, 2022
Reply from Stofa er blevet til Norlys
Hej Thomas
Jeg er ked af at du føler, det du har er for dyrt.
Jeg vil gerne se om jeg kan gøre noget for dig, så du må meget gerne skrive direkte til SoMe-Support@kontakt.stofa.dk
Så vil en kollega eller jeg svare dig inden for 2 hverdage.
De bedste hilsner
Mathias, Stofa
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