Worst possible customer service. There is no way you can contact them, invoices are not being sent and then you get the 100dkk gebyr because you can't pay or even now about the existence of any invoic... See more
Stofa er blevet til Norlys
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See what reviewers are saying
A constant struggle with incorrect or missing invoices. Every call takes about an hour of waiting time to reach support and when it's supposed to be solved, most times it's not - you'll have to do i... See more
Worst customer service i’ve seen. Even worst than Postnord, which is a lot to say. Endless calls with no chance to get hold of a representative, just the waiting music forever. I can’t believe they... See more
Company replied
A heartbreaking photo shows a police officer in Connecticut saying his final goodbye to his partner. mangler TV4 som vi betaler for
Company details
About Stofa er blevet til Norlys
Written by the company
Stofa har skiftet navn til Norlys. Hvis du vil skrive en anmeldelse af din oplevelse, skal du gøre det på Norlys' side på Trustpilot.
Kan vi hjælpe dig?
Vi sidder klar ved telefonerne på 70111414 - se vores åbningstider herunder.
Åbningstider i Tv & Internet Privat
Mandag til fredag: 08.00-21.00
Weekend og helligdage: 09.00-17.00
Åbningstider i Tv & Internet Erhverv
Mandag til fredag: 07.00-21.00
Weekend og helligdage: 09.00-17.00
Du kan også besøge Norlys' hjemmeside via linket i toppen af siden her.
Kan vi hjælpe dig?
Vi sidder klar ved telefonerne på 70111414 - se vores åbningstider herunder.
Åbningstider i Tv & Internet Privat
Mandag til fredag: 08.00-21.00
Weekend og helligdage: 09.00-17.00
Åbningstider i Tv & Internet Erhverv
Mandag til fredag: 07.00-21.00
Weekend og helligdage: 09.00-17.00
Du kan også besøge Norlys' hjemmeside via linket i toppen af siden her.
Contact info
What a bunch of cu nts
What a bunch of cu nts. Over 1 hour at Phone and nothing happens, same with Chat. Miserable cu nts!!!!
May 25, 2023
Unprompted review
Reply from Stofa er blevet til Norlys
Hi,
We are busy at the moment. Therefore, waiting time may occur. We are not happy about that and therefore we do our best to bring down the waiting time.
I would like to apologize for your experience. Hopefully, you will not have the same experience next time you contact us.
Kind regards
Jane, Stofa
Reply from Stofa er blevet til Norlys
Hej Maksym
Tak for din fine anmeldelse og de flotte fem stjerner. Dem er vi meget glade for.
De bedste hilsner
Jane, Stofa
Reply from Stofa er blevet til Norlys
Hej John
Hvor det glæder mig at læse din anmeldelse af Stofa. Tusind tak for den.
Her hos Stofa vil vi gerne give vores kunder gode oplevelser. Vi vægter service meget højt, så jeg er selvfølgelig glad for at læse, at det også er din oplevelse.
De bedste hilsner
Jane, Stofa
god servis ved instaliation
May 14, 2023
Reply from Stofa er blevet til Norlys
Hej Chresten
Tak for de flotte fem stjerner. Dem sætter vi stor pris på.
Det glæder mig, at du ved installation af dit Stofa-produkt har oplevet god service. Det er netop den oplevelse, vi ønsker at give vores kunder.
De bedste hilsner
Jane, Stofa
God stabil internetforbindelse.
May 11, 2023
Reply from Stofa er blevet til Norlys
Hej Ruth
Tak for din anmeldelse.
Jeg er glad for at høre, at du oplever, at din internetforbindelse er god og stabil. Det er netop det vi ønsker, at vores kunder skal opleve.
De bedste hilsner
Jane, Stofa
Er super glad for at have tv samlet et…
Er super glad for at have tv samlet et sted incl streaming
May 9, 2023
Reply from Stofa er blevet til Norlys
Hej Jan
1000 tak for din anmeldelse.
De bedste hilsner
Jesper, Stofa
En god net og tv udbyder
May 6, 2023
Reply from Stofa er blevet til Norlys
Hej Kaj
1000 tak for de 4 stjerner .
Jeg håber dog din næste anmeldelse kan blive til 5 :-)
De bedste hilsner
Jesper, Stofa
2000kr may not be alot to Stofa but it…
2000kr may not be alot to Stofa but it is alot of money to a 78 year old pensioner. It has now been over two months since l quit Stofa and my abonnement over payment has still not been returned.....the only response l have had from Stofa are emails saying the are sorry, but too busy to repay my money....Terrible customer service...actually, terrible company
May 4, 2023
Unprompted review
Reply from Stofa er blevet til Norlys
Hi Ian,
I have answered your previous review given on the 24th of April.
Kind regards
Jane, Stofa
The best company!
May 1, 2023
Reply from Stofa er blevet til Norlys
Hi Taras,
Thank you so much for your kind review of Stofa. We are happy to hear that we are the best company.
Kind regards
Jane, Stofa
Worst customer service i’ve seen
Worst customer service i’ve seen. Even worst than Postnord, which is a lot to say.
Endless calls with no chance to get hold of a representative, just the waiting music forever. I can’t believe they are not fined by the authorities and stripped of their license.
May 3, 2023
Unprompted review
Reply from Stofa er blevet til Norlys
Hi Federico,
We are busy at the moment. Therefore, waiting time may occur. We are not happy about that and therefore we do our best to bring down the waiting time.
I would like to apologize for your experience. Hopefully, you will not have the same experience next time you contact us.
Kind regards
Jane, Stofa
Super service
April 30, 2023
Reply from Stofa er blevet til Norlys
Hej
Tak for de fem stjerner – dem er vi meget glade for.
De bedste hilsner
Jane, Stofa
Too expensive for what it offers
Too expensive for what it offers. There are only two terrible options of plans available with prices completely incompatible with the market.
April 29, 2023
Reply from Stofa er blevet til Norlys
Hi Jean,
I am sorry to hear that you think that we are too expensive.
We would always like to go through your subscriptions to see whether you have the right subscription or not.
Please feel free to contact us if you have any questions regarding your subscription or would like to hear about other options.
Kind regards
Jane, Stofa
Year to Date BAD Internet Connection
Months of bad service provided and no meaningful help from Stofa.
Issues:
1. Had 1Gb and speeds drops randomly to 150-200Mbps.
2. High Packet loss and Latency.
3. Random router/modem disconnects (Often at inspection the device was just RESTARTING on its own). Changing it doesn't fix the issue.
4. Customer Service and technical support calls are often based on recommendations "Oh Try This Try That" which is just a suggestion and never fixes the issue... When it comes to emails maybe they would do something but this is as long as you write in Danish (As a non-danish speaker you are refused service and help)
Bridge or Default (Non-Bridge) // Router functionality, Wifi or no Wifi, Lan Cable connection or No Lan cable; All options showcase similar patterns of issues as described above.
April 26, 2023
Unprompted review
Reply from Stofa er blevet til Norlys
Hi,
At Stofa we would very much like to help our customers. Therefore, I am sorry to hear that you have experience the opposite.
You are always welcome to contact us in English. We will then try to find a coworker, who can help you in English.
When solving an issue with an internet connection, we must ask you to try different options like resetting.
If we are not able to fix the problem right away, we will investigate the issue further and get back to you. If that is not what you have experienced, I would like the apologize for this.
I hope that the issue with the internet connection have been solved. Otherwise, please send us an email at SoMe-support@kontakt.stofa.dk containing information about the issue, your full name and address.
Kind regards
Jane, Stofa
Det er alt for dyrt
April 10, 2023
Reply from Stofa er blevet til Norlys
Hej Gunnar.
Jeg beklager meget hvis, hvis du oplever, at pris og produkt ikke hænger sammen.
Vi har heldigvis forskellige produkter i forskellige prisklasser, så der burde være noget for enhver.
De bedste hilsner
Philina, Stofa
Terrible customer service & experience
After initial agreement that I am not a customer (because I received a bill), they still send message with payments I have to do. They cannot be contacted by phone neither by chat.
Really bad customer service. No answer on call-center after more then 40 minutes. By chat the bot does not 'speak' english, said I will be redirected to one of their employees but no answer back after hours.
March 28, 2023
Unprompted review
Reply from Stofa er blevet til Norlys
Hello Mind Savvy
I am sorry to hear that there has been an issue with the bills you have been receiving. I would very much like to help you and get it all sorted out.
I also apologize that we have been difficult to reach on the phone. We are working very hard on reducing the queues on our phone. It is not our wish that our customers have to spend so much time in a phone queue trying to get through to us.
Unfortunately, I am not able to help you here on Trustpilot since I do not have your contact information. I hope that you will send us a mail at SoMe-Support@kontakt.stofa.dk with your name and full address. Then I or one of my good colleagues will be happy to help you as soon as possible. We do also have a longer wait than usual on mail, but I promise you that we wil get back to you and we will not forget your mail.
Best regards
Maja, Stofa
God service ok
March 20, 2023
Reply from Stofa er blevet til Norlys
Hej Bjarne
Mange tak for de flotte fem stjerner som du sender vores vej.
Jeg er glad for at høre, at du oplever, at du får en god service ved os.
De bedste hilsner
Maja, Stofa
GOD INTERNET OG TV
March 15, 2023
Reply from Stofa er blevet til Norlys
Hej Karl-Henrik
Mange tak fordi du har taget dig tid til at skrive en anmeldelse af os - det sætter vi stor pris på!
De bedste hilsner
Malene, Stofa
Most stable internet.
March 15, 2023
Reply from Stofa er blevet til Norlys
Hi Neville
Thank you for your review!
I'm happy to hear that you are satisfied with your internet.
Best regards
Malene, Stofa
Super service
March 15, 2023
Reply from Stofa er blevet til Norlys
Hej Steen
Tusind tak for din flotte anmeldelse!
De bedste hilsner
Malene, Stofa
Viasat total
March 13, 2023
Reply from Stofa er blevet til Norlys
Hej Bente og Thorkild
Hvor er jeg glad for at læse, at I er glade for at have fået Viaplay Total. Det er simpelthen også bare en fed streaming tjeneste vi har fået lov at tilbyde vores kunder.
Tak for jeres anmeldelse!
De bedste hilsner
Andrea, Stofa
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