Worst possible customer service. There is no way you can contact them, invoices are not being sent and then you get the 100dkk gebyr because you can't pay or even now about the existence of any invoic... See more
Stofa er blevet til Norlys
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See what reviewers are saying
A constant struggle with incorrect or missing invoices. Every call takes about an hour of waiting time to reach support and when it's supposed to be solved, most times it's not - you'll have to do i... See more
Worst customer service i’ve seen. Even worst than Postnord, which is a lot to say. Endless calls with no chance to get hold of a representative, just the waiting music forever. I can’t believe they... See more
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A heartbreaking photo shows a police officer in Connecticut saying his final goodbye to his partner. mangler TV4 som vi betaler for
Company details
About Stofa er blevet til Norlys
Written by the company
Stofa har skiftet navn til Norlys. Hvis du vil skrive en anmeldelse af din oplevelse, skal du gøre det på Norlys' side på Trustpilot.
Kan vi hjælpe dig?
Vi sidder klar ved telefonerne på 70111414 - se vores åbningstider herunder.
Åbningstider i Tv & Internet Privat
Mandag til fredag: 08.00-21.00
Weekend og helligdage: 09.00-17.00
Åbningstider i Tv & Internet Erhverv
Mandag til fredag: 07.00-21.00
Weekend og helligdage: 09.00-17.00
Du kan også besøge Norlys' hjemmeside via linket i toppen af siden her.
Kan vi hjælpe dig?
Vi sidder klar ved telefonerne på 70111414 - se vores åbningstider herunder.
Åbningstider i Tv & Internet Privat
Mandag til fredag: 08.00-21.00
Weekend og helligdage: 09.00-17.00
Åbningstider i Tv & Internet Erhverv
Mandag til fredag: 07.00-21.00
Weekend og helligdage: 09.00-17.00
Du kan også besøge Norlys' hjemmeside via linket i toppen af siden her.
Contact info
Minus 5 stjerne!!
Stofa ! Nej tak! I write in English because I want everyone to understand good !!!! Customer service work minus 5 stars !!! I would like to terminate the lntenet contract,phone can't reach them, they have to wait a lot, they don't reply to emails ! If you pay the bill later, the penalty will come in a week.only good customer as long as you pay.
June 16, 2022
Unprompted review
Reply from Stofa er blevet til Norlys
Hi Julius
I am so sorry to hear about your experience with our service. It looks like we could have done a lot better.
However, I do have to point out that our costumers of course have to pay on time, and that we cannot provide service to customers who do not pay for the services.
Kind regards
Andrea, Stofa
Reply from Stofa er blevet til Norlys
Hi Rui
Thank you for your feedback, Though im sad to read that you are experiencing a slow connection.
I'd like to get a closer look at your connect, so please send me an e-mail SoMe-support@kontakt.stofa.dk, with abit more information about the issue.
So that we can find a solution.
Best Regards
Jesper, Stofa
Stofa claim they did not receive a…
Stofa claim they did not receive a modem I sent back to them over a year ago and sent it right to an inkasso claim without ever sending an invoice or reminder to me. Because this was so long ago and I was not informed that the modem went missing, I do not have the e-mails and confirmation for sending it any more and customer service cannot help me. I also had to pay a fee for two reminders I never received and Stofa even refuses to refund this amount even though they confirmed via email that no reminders were sent to me. Make sure to keep your receipt for a few years so you cannot get cheated like this!
June 8, 2022
Unprompted review
Reply from Stofa er blevet til Norlys
Hi Hannah
I'm sorry to hear about your unfortunate experience and that you didn't get any information about the missing modem. Usually we send out reminders via e-mail and text messages, if we have the correct contact information from you.
There is unfortunately not much we can do here as you don't have the receipt for returning the modem.
On our return page on our website we make sure that our customers get a receipt on e-mail, when they return the package.
Best regards
Malene, Stofa
Kan ikke komme i kontakt
Jeg sidder i kø på tlf. på 30+ minutter lige nu og der sker ingenting. Jeg vil gerne opsige abonnement men kan ikke komme igennem. Har forsøgt på chatten imens jeg venter. Der får jeg af vide at der ikke er nogen tilgængelig på chatten lige pt men at jeg skal kontakte stofa på det nummer jeg sidder på vent på. Super 👎🏻
June 7, 2022
Unprompted review
Reply from Stofa er blevet til Norlys
Hej Anne
Det er selvfølgelig ærgerligt med lang ventetid på telefonen. Vores kundeservice har desværre haft længere ventetid her efter weekend og helligdag.
Jeg håber, at du har fået hjælp.
De bedste hilsner
Malene, Stofa
Reply from Stofa er blevet til Norlys
Hej Else-Marie
Mange tak for din anmeldelse og de 5 stjerner.
Jeg er rigtig glad for at læse du giver os topkarakter i god betjening og god kvalitet.
De bedste hilsner
Mathias, Stofa
Det er godt internet connection.
May 9, 2022
Reply from Stofa er blevet til Norlys
Hej Almeda
Mange tak for din fine anmeldelse.
Det er dejligt at læse, at dit internet virker godt.
De bedste hilsner
Malene, Stofa
you have to wait 4 days to get a…
you have to wait 4 days to get a technician out when you have no internet
May 5, 2022
Unprompted review
Reply from Stofa er blevet til Norlys
Hello René
Our technicians is running as fast as they can, so we will do anything to fix your problem as soon as possible.
Best regards
Jens, Stofa
Reply from Stofa er blevet til Norlys
Hej
Det lyder bestemt ikke godt. Det vil jeg gerne have kigget på. Så hvis du sender din adresse og en beskrivelse af hvad du oplever til some-support@kontakt.stofa.dk. Så vil jeg få kigget ind i det.
De bedste hilsner
Jens, Stofa
Service er god
April 20, 2022
Reply from Stofa er blevet til Norlys
Hej Peter
Tusind tak for de fine ord, det er virkelig vigtigt for os.
De bedste hilsner
Jens, Stofa
Extremely slow and overpriced.
Considering my mobile data for my phone gives me way faster internet than Stofa's Wifi while being A LOT cheaper than the Wifi, I wholeheartedly regret getting their Internet. I'm bound to the overpriced contract for way too long, which is a very outdated means of ripping off customers. Why not adopt a model like Lebara where I can start and cancel monthly plans any time? Right, you have a monopoly and are greedy.
April 13, 2022
Reply from Stofa er blevet til Norlys
Hello Gustav
I am very sad that you feel that way.
There can be many reasons why the internet feels slow. I would really like to get a better understanding.
You can sent a mail to some-support@kontakt.stofa,dk with your full adress so we can take a closer look and hopefully find a good solution.
Best regards
Sema, Stofa
God kundeservice
God kundeservice, TV og internet fungeret upåklageligt til en god pris.
Er kunde i Middelfart.
April 6, 2022
Reply from Stofa er blevet til Norlys
Hej Carsten
Tak fordi du har taget dig tid til at skrive denne anmeldelse.
Jeg er rigtig glad for vores service og produkter lever op til det du ønsker.
De bedste hilsner
Mathias, Stofa
Reply from Stofa er blevet til Norlys
Hi Mircea
Thank you for the kind words and the stars. It is nice to know that everything is at it should be.
Best regards
Jens, Stofa
Virkeligt god power
April 1, 2022
Reply from Stofa er blevet til Norlys
Hej Kirsten
Tak for fem stjerner.
Jeg er glad for at du er meget tilfreds med dine produkter.
De bedste hilsner
Sema, Stofa
Super service
April 1, 2022
Reply from Stofa er blevet til Norlys
Hej Poul
Tak for de fem flotte stjerner.
En god service er essentiel og jeg er rigtig glad for at du kan mærke, at vi brænder for at yde det.
De bedste hilsner
Sema, Stofa
Super Service
March 24, 2022
Reply from Stofa er blevet til Norlys
Hej Bernd
Tak for din anmeldelse.
Vi gør os umage for at levere en god service, dejligt, at det også opleves sådan.
De bedste hilsner
Jesper, Stofa
God service hurtig behandling når man…
God service hurtig behandling når man har et problem
March 22, 2022
Reply from Stofa er blevet til Norlys
Hej Kenn
Mange tak for din anmeldelse og de 5-stjerner.
Jeg er glad for at høre, at du både oplever en god service og en hurtig behandling fra os.
Jeg ønsker dig en skøn dag.
De bedste hilsner
Berna, Stofa
Reply from Stofa er blevet til Norlys
Hello Grigore
I'm very glad to read that you're happy with our services.
Thank you for your review.
Best regards
Berna, Stofa
For en god betjening på telefonen
March 3, 2022
Reply from Stofa er blevet til Norlys
Hej Knud
Tak for din anmeldelse.
Vi hjælper altid gerne pr. telefon, når det er det der skal til.
De bedste hilsner
Jesper, Stofa
good services!
March 3, 2022
Reply from Stofa er blevet til Norlys
Hi Adrian
Thank you for your kind words, it warms.
Best regards
Jens, Stofa
Reply from Stofa er blevet til Norlys
Hej Niels
Tusind tak for din fine anmeldelse, det varmer altid at høre fra tilfredse kunder.
Med venlig hilsen
Jens, Stofa
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