Worst possible customer service. There is no way you can contact them, invoices are not being sent and then you get the 100dkk gebyr because you can't pay or even now about the existence of any invoic... See more
Stofa er blevet til Norlys
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See what reviewers are saying
A constant struggle with incorrect or missing invoices. Every call takes about an hour of waiting time to reach support and when it's supposed to be solved, most times it's not - you'll have to do i... See more
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Company replied
A heartbreaking photo shows a police officer in Connecticut saying his final goodbye to his partner. mangler TV4 som vi betaler for
Company details
About Stofa er blevet til Norlys
Written by the company
Stofa har skiftet navn til Norlys. Hvis du vil skrive en anmeldelse af din oplevelse, skal du gøre det på Norlys' side på Trustpilot.
Kan vi hjælpe dig?
Vi sidder klar ved telefonerne på 70111414 - se vores åbningstider herunder.
Åbningstider i Tv & Internet Privat
Mandag til fredag: 08.00-21.00
Weekend og helligdage: 09.00-17.00
Åbningstider i Tv & Internet Erhverv
Mandag til fredag: 07.00-21.00
Weekend og helligdage: 09.00-17.00
Du kan også besøge Norlys' hjemmeside via linket i toppen af siden her.
Kan vi hjælpe dig?
Vi sidder klar ved telefonerne på 70111414 - se vores åbningstider herunder.
Åbningstider i Tv & Internet Privat
Mandag til fredag: 08.00-21.00
Weekend og helligdage: 09.00-17.00
Åbningstider i Tv & Internet Erhverv
Mandag til fredag: 07.00-21.00
Weekend og helligdage: 09.00-17.00
Du kan også besøge Norlys' hjemmeside via linket i toppen af siden her.
Contact info
Intet at klage over.
February 21, 2022
Reply from Stofa er blevet til Norlys
Hej Jonna
Jeg er glad for at du har en gode oplevelse med os. Tak for din fine anmeldelse og fem stjerner.
De bedste hilsner
Damir, Stofa
Reply from Stofa er blevet til Norlys
Hej Gretha
Mange tak for din anmeldelse og de flotte 5 stjerner.
Jeg glad for at høre, at det hele bare fungerer som det skal.
De bedste hilsner
Maja, Stofa
Det er for dyrt og de kanaler man kan…
Det er for dyrt og de kanaler man kan vælge imellem har ikke nye og opdaterede film og serier men kun gamle som kan ses via streaming tjenester.
Så vi overvejer klar at skippe stofa og gå over til ren streaming tjenester ;-)
February 10, 2022
Reply from Stofa er blevet til Norlys
Hej Jes
Jeg er ked af du ikke synes om vores udbud, og at vores priser er for dyre.
Jeg kan ellers oplyse at vi som det eneste tv udbyder, ikke sat priserne op på vores tv pakker de sidste 2 år.
Indholdet på kanalerne har vi ikke nogen indflydelse på, så genudsendelserne kan jeg desværre ikke gøre så meget ved.
Det kan være vores bland selv løsning, måske mere passer til dig?
Med bland selv har du nemlig mulighed for at lave en blanding imellem kanaler og streamingtjenester.
Du er altid velkommen til at få en uforpligtende snak med os om de muligheder vi har, så vil vi altid gøre alt vi kan finde den bedste løsning til dig.
De bedste hilsner
Martin, Stofa
Great service
I have been using Stofa for over a year now and I've had no major issues.
There was problem with a cable at some point, but it was promptly fixed by their very capable technician.
February 9, 2022
Reply from Stofa er blevet til Norlys
Hello Namit
I'm very glad to read that you're happy with us and our services. Thank you for your review.
Best regards
Damir, Stofa
Bad and unstable WiFi
The WiFi is BAD. i should get 50 mbps, but i get 1 - 6 mbps, very bad WiFi not recommend....
They said they gonna send new router out that means that i have to experience the bad WiFi 1 - 3 days more.
February 6, 2022
Unprompted review
Reply from Stofa er blevet til Norlys
Hello M
I'm sad to see that you only give us one star.
I hope your new router helps and that you would like to give us more than one star in the future, when your wifi works better.
Best greetings
Mathias, Stofa
The internet is baaaaad
February 3, 2022
Reply from Stofa er blevet til Norlys
Hello Alexandru
I'm sorry you feel that way.
There can be various reasons, but I would really like you to send us an email at some-support@kontakt.stofa.dk with your full address or customerID.
I'm sure we will find a good solution.
Best regards
Sema, Stofa
God og stabil internet
February 3, 2022
Reply from Stofa er blevet til Norlys
Hej Brian
Mange tak for din anmeldelse!
De bedste hilsner
Andrea, Stofa
Reply from Stofa er blevet til Norlys
Hej Johnny
Tak for din anmeldelse.
De bedste hilsner
Andrea, Stofa
God og stabil internethastighed.
February 2, 2022
Reply from Stofa er blevet til Norlys
Hej Ole
Tak for de flotte fem stjerner.
Dejligt at du er glad for dit produkt. Det er jo sådan det skal være.
De bedste hilsner
Sema, Stofa
Stofa Internet og Tv
Stofa er nem at komme i kontakt med.
Stofa er god både på TV og internettet.
Vi er glad med Stofa.
February 2, 2022
Reply from Stofa er blevet til Norlys
Hej Somasundaraiyer
Tusind tak for din anmeldelse, det varmer at læse!
De bedste hilsner
Andrea, Stofa
Bare super :-)
February 1, 2022
Reply from Stofa er blevet til Norlys
Hej Lars
Hvor er det skønt! Mange tak for din anmeldelse.
De bedste hilsner
Malene, Stofa
Stabil internet og holder prisen
Stabil internet og holder prisen. Derfor glad for Stofa.
February 1, 2022
Reply from Stofa er blevet til Norlys
Hej Jonna
Tak for din anmeldelse.
Jeg er glad for at du er tilfreds med dit produkt og vores priser.
De bedste hilsner
Sema, Stofa
God service👍
February 1, 2022
Reply from Stofa er blevet til Norlys
Hej Jan
Tak for de fem stjerner.
Jeg er glad for at du er tilfreds med vores service.
De bedste hilsner
Sema, Stofa
Reply from Stofa er blevet til Norlys
Hej Christian
Tak for de fem flotte stjerner.
Herligt!
De bedste hilsner
Sema, Stofa
Lies for becoming Stofa customer and additional cost on your first invoice
I decided to move to Stofa in November last year as the previous internet/Tv supplier kept adding cost on my bills and the quality of the service was bad. Stofa customer service promised that it will never happen by using them and the installation of their products is free of charge. He also said that Stofa will make sure everything is working 100% free of charge.
In reality, an extra cost of 1 200 kr. was added to my first bill called "diverse". Stofa is investigating for some days but it sounds like they don't want to do anything about it and I am pressed to pay an amount I don't know where it comes from and promises are not respected.
February 1, 2022
Unprompted review
Reply from Stofa er blevet til Norlys
Hello Juliana
Our installations are cost-free. It is in really rare cases a bill wil occure. I do not know what my colleagues and you have talked about but I'm sure they are doing everything in their power to help you.
We are very reasonable and we will not let you pay a bill if it is not meant for you.
Best regards
Sema, Stofa
Reply from Stofa er blevet til Norlys
Hej Lars
Tak for den flotte anmeldelse.
Glæden af at modtage 5 stjerner samt ros er en helt anden.
De bedste hilsner
Sema, Stofa
Godt internet og signal på TV
February 1, 2022
Reply from Stofa er blevet til Norlys
Hej Henrik
Tak for de fem flotte stjerner.
Jeg er glad for at du er tilfreds med både TV og internet. Hvad mere kan jeg ønske mig.
De bedste hilsner
Sema, Stofa
God service.
January 28, 2022
Reply from Stofa er blevet til Norlys
Hej Jørgen
Jeg er glad for at du har en god oplevelse med os. Jeg håber, at det kan blive til fem stjerner næste gang.
De bedste hilsner
Damir, Stofa
Reply from Stofa er blevet til Norlys
Hej Torben
Tak for din anmeldelse.
Jeg er glad for du er tilfreds med dit tv og internet.
De bedste hilsner
Birgit, Stofa.
Reply from Stofa er blevet til Norlys
Hej Erling
Tak for din anmeldelse.
Det er altid svært med priser, men jeg kan sige at vi ikke har hævet prisen på vores tv-pakker de seneste 2 år.
De bedste hilsner
Birgit, Stofa.
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