StomaBags Reviews 174

I always have pleasant experience with Stomabag sales Personnel. This time, the assistance provided to me by Mr. Jose Naveda was beyond expression. The knowledge he exhibited in his field, the patience to listen and assist me, the timeliness of responding to any email I sent him regarding any item, his sincerity and timely shipping of items I ordered, were all extraordinary and very well appreciated. Thank you.
I’ll highly recommend Mr. Jose Naveda to all customers. I believe Stomabags company realized the gem they have.

As a diabetic, the prices of tiny, but necessary test strips, can be blinding. These people offer great product prices and excellent products with great expiration dates. So deeply appreciated when you are really working to manage your diabetes.

Bought an item online after a phone call with Maria. She was very helpfull finding the proper item that I was looking for. Easy proces, the item was supposed to come in 10-14 days, but hit my apartment after 3 days. Great service.

Great customer service and a trustworthy company. Always know that I will get my supplies in a timely manner and that help is there when I need it. Only reason it’s four stars and not five is their website is badly in need of updates and I’ve had payment processing issues.

Mariana Kowoll was great. Reply to emails promptly and help get things done very quickly.
I hope they cut down the shipping charges a little.

I have been using stomabags for 7 years now. CRS has always been very helpful and shipping is fast. I used the chat feature and the CSR was beneficial and able to process my order

This is my first order with your company. I was having difficulty receiving a confirmation email and a confirmation key to complete my register. I was helped with the first and am still waiting for the latter. Thank you for your help.

Read reviews before buying from this company. They are scaming people. I never received my order. I called to see where it was and they said it got delivered to wrong address. They said I should have my order in 3 business days a week later still nothing. I called again to see what was going on and they put me on hold for a half hour. So I hung up and called back. They put me on hold again and told me they have to call me back. Well no call back and still no order. DO NOT BUY FROM THIS COMPANY

I ordered two times. First all went right. But the second time they send it to great britain even I am in Germany. How is it possible. I wrote them multiple times but they don't care. DON'T BUY BY THEM! SCAM!
Because I think they don't send the second time the right things and send it to the wrong adresses.
I will BUY AT AMAZON again.

I had a terrific experience with mobility equipment. They had the part that i thought i needed. Jose, with customer support responded to the live chat in a timely fashion, and reached out to the manufacturer with the information I provided and confirmed the part was compatible with my equipment. I would recommend mobility equipment, and will look here for my future DME needs.

I ordered a product at the beginning of December (12/8) that was listed as in stock. After I ordered I received an email that I didn’t notice right away that said they didn’t have the product and had to get it from the supplier for 3-6weeks. Who waits that long for medical supplies ordered online? I called the manufacterror they confirmed that they had it and said it could be shipped next day. I called stomabaga.com back to tell them and they said they would verify and if true they would get it to me asap. They emailed me the next day that they had confirmed availability and would proceed with the delivery. A week later with no word I reach out again. They gave me some excuse about the product being in another warehouse. I’m not sure how that is supposed to make a difference, but it took several more days to get a tracking number. With us set to leave on a trip for Christmas I told them that if it couldn’t be delivered before the Friday prior to Christmas we wanted a refund. No reply. Christmas Eve comes around and the delivery is set for that date, but it’s still sitting in California (we live in Georgia). I email to cancel. No reply. On my cruise the FedEx txts come in.. delivery delay. What? Finally when we get back to the US I call and find what is going on. It’s still in California. I call and they say it supposed to be returned to sender and due to them not signing for it it can’t be returned. I send multiple emeails inquiring about status and refund. Two days ago (1/2) I get a response with generic message and a FedEx tracking number. They didn’t even read my email! Yesterday FedEx finally delivers the package to the sender. I’m still waiting on a response and a refund. This place appears to be a dropshipper with no real staff. Even the manufacturer recommended I get the item from a different supplier that they work with.

Prompt and accurate shipping of the products, and the products have a long expiration date. I will be ordering again.

I had a great experience with Mariana through the chat on the website, I was having trouble finding the item that I needed and she created an order with what I needed so we could get it processed ASAP. Super helpful and I'm very thankful for the patience!

I just had an awesome experience! When I first placed my order, I had assumed I'd get it within a fairly decent time frame, as I usually do. However I grew concerned as days went by and I still hadn't received a shipment confirmation. And then I received an email notifying me that the product I had requested was out-of-stock and not available. The product wasn't for myself but for my daughter who lives out-of-state. I started looking around for other companies that might have this particular item in stock. However, other companies were out of it as well or the product was pricier. Within a few days, I received an email from Mariana Kowoll letting me know that I WOULD still be able to get the product to my daughter before she left for overseas. The issue was that the item was out-of-stock in her state of California, so arrangements were made to have it shipped out of Texas instead via rush shipping! I was more than appreciative, as the item ordered is a necessity for my daughter's health. I was over the moon in learning that the order was expected to arrive prior to my daughter's departure! And Mariana was very helpful and answered all my questions every step of the way! Awesome, awesome experience!!

I placed an order for the first time with this company and my items were expected to come in two shipments. The was an issue with one shipment that was marked as delivered, however, I never received it. I contacted Stoma bags and Mariana took care of the issue immediately. I received a new shipment the next day! I appreciated the prompt resolution and the level of customer service provided. I plan to be a regular customer!

Both of my interactions with the CS staff has been professional and friendly!

Excellence Personified.

While these folks always have the lowest prices on the web, their customer service is the best ever. You know how you wish people would contact you instead of you having to report a complaint. Well, Stomabags is "ON THE JOB"!

In particular though, Mariana has helped me on my last 2 orders as I have ordered things that need special attention and she is always available and very quick to respond. Simply the BEST! Keep up the good work!

Excellent product, excellent delivery, excellent communication. All med surg suppliers should be this easy to do business with!