stonehillshair.co.uk Reviews 

111
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

I have been going through a hair journey this last year growing out my very short textured pixie , Michael has made sure we adapt my hair throughout the process without sacrificing style while growing... See more

Rated 5 out of 5 stars

Appointment began with a lovely Welcome from Michael!! Michael is kind, thoughtful, and his beautiful awareness always amazes me!!! He is a "Master" knowing just the perfect color (highlights, low... See more

Rated 4 out of 5 stars

Needed to email as forgot to use discount code. Sadly i was not eligible as didnt meet min. req for spend which was not obvious when I ordered. However response was quick and so was delivery.

Company replied

Rated 5 out of 5 stars

I cannot recommend stonehills enough. From the minute you walk in the door you are treated like part of the family. Andy has been my hairdresser from the start and honestly that man is a saint and an... See more

Company replied

Company details

  1. Hairdresser

Written by the company

Stonehills Hair is an award-winning salon with over 20 years in the industry, founded on a passion for delivering expert hairdressing with a welcoming, talented, and creative team. We believe that beautiful hair isn’t just about the time spent in the salon—it’s about ensuring you can achieve healthy, gorgeous hair every day. That’s why we offer expert guidance, personal home hair care tips, and professional product recommendations tailored to your unique needs. At Stonehills Hair, we provide luxury haircare for every version of you, combining real-life expertise with a deep understanding of hair. Our team is committed to supporting your lifelong haircare journey, ensuring that your hair not only looks great but feels its absolute best. We are proud to stock an extensive selection of premium haircare brands, including Davines, R+Co, R+Co Bleu, Moroccanoil, Kérastase, GHD, Popband, and much more. Carefully chosen for their high performance and exceptional results, our product range ensures that whether you’re visiting us in-salon for a personalised consultation or shopping online for your favourite professional products, you can maintain salon-quality hair at home with ease. Located in the heart of Welwyn Garden City, our boutique-style salon is set in a vibrant town centre surrounded by a fantastic choice of shops and eateries. Our warm, inviting atmosphere reflects our commitment to exceptional service, where every detail—from the design to the experience—is shaped by our dedicated team. Discover the Stonehills Hair difference: expert hairdressing, luxury haircare, and a seamless online shopping experience that ensures your hair gets the very best, wherever you are.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

111 reviews

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4.7

All reviews

(111)

39 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast delivery

Fast delivery. Well packaged. All round good service.

June 23, 2025
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Reply from stonehillshair.co.uk

Thank you for your review! We’re happy to hear your order arrived quickly and well packaged. We really appreciate your feedback.

Rated 5 out of 5 stars

Came on time

June 16, 2025
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Reply from stonehillshair.co.uk

Thank you, Paula! We’re happy your order arrived on time and that you had a smooth experience with us.

Rated 5 out of 5 stars

A Truly Exceptional Salon Experiences

rarely write reviews, but I felt this salon truly deserved one.
This is a highly professional and high-quality salon. My hair colour turned out exactly how I wanted, and even after the second wash, my hair still feels super healthy—not dry at all, which is often the case for me after colouring.

Beyond the excellent service, the entire team was incredibly warm and kind. As a psychologist, I naturally observe how people interact, and I was genuinely impressed by the way the staff communicated with each other and with their diverse range of clients. Everyone was treated with equal friendliness and care, creating a welcoming, inclusive atmosphere that makes you want to come back.

June 9, 2025
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Reply from stonehillshair.co.uk

Thank you so much for taking the time to leave such thoughtful feedback. It means a lot to our whole team to know you felt welcomed and well looked after, and we’re thrilled your hair feels and looks just as you hoped. We really appreciate your recommendation.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. I had ordered 2 products instead of just 1 and they rang me straight away to check. They refunded the overpayment immediately.
Product arrived really quickly and I got a couple of free gifts as well.
Thoroughly recommend and I will definitely be shopping with them again.

June 3, 2025
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Reply from stonehillshair.co.uk

Thank you so much for your lovely review. We’re really pleased to hear our team was able to assist quickly and get everything sorted for you. It means a lot to know you’d recommend us and will be shopping again – we look forward to it!

Rated 5 out of 5 stars

Great customer service!

Wonderful product and fast delivery! Great customer service thank you :)

May 7, 2025
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Reply from stonehillshair.co.uk

Thank you, Mary! So glad your order arrived quickly and that you’re happy with the product and service. We hope to see you again soon!

Rated 5 out of 5 stars

Excellent Service from Stonehills Hairdressing!

"I recently purchased the GHD Curve Soft Curl Tong from Stonehills Hairdressing, and I was impressed by their service. The dispatch was incredibly quick, and the product arrived in perfect condition. A seamless shopping experience—highly recommend!

April 30, 2025
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Reply from stonehillshair.co.uk

Thank you, Jack! We’re so pleased to hear your order arrived quickly and in perfect condition. It’s great to know you were happy with the service — we really appreciate the recommendation!

Rated 5 out of 5 stars

Great products,fantastic…

Great products,fantastic service,communication and delivery.Will definitely use again.Thankyou.

May 1, 2025
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Reply from stonehillshair.co.uk

Thank you so much, Clare! We’re really pleased to hear you were happy with the products, service, and communication. It means a lot to know you’d shop with us again.

Rated 5 out of 5 stars

Product is just what I wanted

Product is just what I wanted, arrived in a few days, free sample was gladly recieved. Will use the company again in the future.

April 26, 2025
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Reply from stonehillshair.co.uk

Thank you so much for your lovely review. We’re really pleased we could resolve things quickly and that your order arrived with a few extra treats! We really appreciate your support and look forward to helping again soon.

Rated 5 out of 5 stars

Everyone at Stonehills Hairdressers is…

Everyone at Stonehills Hairdressers is amazing, I always feel very welcomed, Mike is so patient listening to my demands of what I want and advises professionally on what's possible and what not and why. Results are brilliant every time! Thank you so much for the care I am receiving on every visit

May 3, 2025
Unprompted review
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Reply from stonehillshair.co.uk

Thank you for this kind review — we’re so happy you feel well looked after and confident in the advice you receive. It’s a real pleasure to have you as a regular guest.

Rated 5 out of 5 stars

Great company - Thanks so much

Fabulous communication and delivered VERY quickly. I highly recommend this company and will buy from them again.

April 23, 2025
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Reply from stonehillshair.co.uk

Thanks so much, Emma! We’re thrilled you were happy with the communication and speedy delivery — really appreciate your recommendation.

Rated 5 out of 5 stars

Great service

Great service, fast delivery highly recommended company...

April 16, 2025
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Reply from stonehillshair.co.uk

Thank you, Lynn — so pleased you found our service and delivery up to scratch. We’re grateful for the recommendation!

Rated 5 out of 5 stars

Consistently good

Warm reception from the staff member at the till and the salon is clean with a professional feel. Mario cuts my hair every time and never disappoints. Thank you.

April 11, 2025
Unprompted review
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Reply from stonehillshair.co.uk

Thanks, Deborah. It’s lovely to hear your visits with Mario are always reliable and that the team’s welcome stands out. We really appreciate you taking the time to share your thoughts. Look forward to seeing you again soon.

Rated 5 out of 5 stars

Great customer service and quick…

Great customer service and quick delivery.
Thanks so much 😁

March 14, 2025
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Reply from stonehillshair.co.uk

Thanks, George—we really appreciate your feedback. It’s great to hear everything went smoothly with your order and delivery. Hope to see you back again soon.

Rated 5 out of 5 stars

Fantastic from start to finish x

After looking for a product for hours i eventually came across Stonehills Hairdressers website, i was a little sceptical about purchasing from a hairdressing site but after looking at all the 5* reviews on trustpilot i ordered my product. Am i glad i did, i ordered in the morning & received my purchase the next morning!!! It was really well packaged even a wee freebie throne in. I wouldn’t hesitate to recommend anyone to buy with confidence from Stonehills Hairdressers, whenever i am ordering products i will absolutely look here first.

March 28, 2025
Unprompted review
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Reply from stonehillshair.co.uk

Really pleased to hear this—thank you for taking the time to share your experience. We’re so glad you found us and that everything from the service to the little touches made a difference. You’re always welcome back.

Rated 5 out of 5 stars

Great service.

Great service.

February 27, 2025
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Reply from stonehillshair.co.uk

Appreciate the kind words, Sammy. We’re glad you had a good experience and look forward to helping again in the future.

Rated 5 out of 5 stars

Great experience

Super quick shipping and product arrived in perfect condition. Would definitely order again

February 22, 2025
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Reply from stonehillshair.co.uk

Thank youfor taking the time to review us Alex! We’re so pleased to hear your order arrived quickly and in perfect condition. We take pride in every detail—so it’s lovely to know it shows. Looking forward to welcoming you back to the shop again soon.

Rated 5 out of 5 stars

Amazing once again

Mario has done my hair multiple times now and every time he has made my day. He is also such a lovely funny person which makes the overall experince even better

February 13, 2025
Unprompted review
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Reply from stonehillshair.co.uk

Thank you, Caitlin! We absolutely love hearing this. Mario will be touched by your kind words. We’re so glad each visit has made your day, we look forward to welcoming you back again soon.

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