I have been going through a hair journey this last year growing out my very short textured pixie , Michael has made sure we adapt my hair throughout the process without sacrificing style while growing... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Appointment began with a lovely Welcome from Michael!! Michael is kind, thoughtful, and his beautiful awareness always amazes me!!! He is a "Master" knowing just the perfect color (highlights, low... See more
Needed to email as forgot to use discount code. Sadly i was not eligible as didnt meet min. req for spend which was not obvious when I ordered. However response was quick and so was delivery.
Company replied
I cannot recommend stonehills enough. From the minute you walk in the door you are treated like part of the family. Andy has been my hairdresser from the start and honestly that man is a saint and an... See more
Company replied
Company details
Written by the company
Stonehills Hair is an award-winning salon with over 20 years in the industry, founded on a passion for delivering expert hairdressing with a welcoming, talented, and creative team. We believe that beautiful hair isn’t just about the time spent in the salon—it’s about ensuring you can achieve healthy, gorgeous hair every day. That’s why we offer expert guidance, personal home hair care tips, and professional product recommendations tailored to your unique needs. At Stonehills Hair, we provide luxury haircare for every version of you, combining real-life expertise with a deep understanding of hair. Our team is committed to supporting your lifelong haircare journey, ensuring that your hair not only looks great but feels its absolute best. We are proud to stock an extensive selection of premium haircare brands, including Davines, R+Co, R+Co Bleu, Moroccanoil, Kérastase, GHD, Popband, and much more. Carefully chosen for their high performance and exceptional results, our product range ensures that whether you’re visiting us in-salon for a personalised consultation or shopping online for your favourite professional products, you can maintain salon-quality hair at home with ease. Located in the heart of Welwyn Garden City, our boutique-style salon is set in a vibrant town centre surrounded by a fantastic choice of shops and eateries. Our warm, inviting atmosphere reflects our commitment to exceptional service, where every detail—from the design to the experience—is shaped by our dedicated team. Discover the Stonehills Hair difference: expert hairdressing, luxury haircare, and a seamless online shopping experience that ensures your hair gets the very best, wherever you are.
Contact info
27 Stonehills, AL8 6NA, Welwyn Garden City, United Kingdom
- 01707390390
- info@stonehillshair.co.uk
- stonehillshair.co.uk
4.7
Excellent
111 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service and product
February 2, 2025
Reply from stonehillshair.co.uk
Thank you so much! We’re happy you had a great experience with both our service and the product. Your support is valued, and we hope to welcome you back again soon.
Great little find online
Great little find online. Would definitely use again for ordering my hair products as they had the item I needed when no one else did. Very happy customer and a little freebie sachet was a nice surprise within my parcel. Cheers 👍
February 4, 2025
Reply from stonehillshair.co.uk
Dear Lisa,
Thank you so much for your lovely review! We’re delighted to hear that you found exactly what you were looking for and that you had a great shopping experience with us.
It’s nice to know the little freebie was a nice surprise—we love adding those extra touches. We appreciate your support and look forward to helping you with your haircare needs again in the future.
I love this place for buying products
I love this place for buying products! They stock a huge and absolutely fantastic range of everything your hair will love and are so knowledgable and helpful if you have questions. Always friendly and super quick at the till and prices same as buying online. A real win.
February 8, 2025
Unprompted review
Reply from stonehillshair.co.uk
Thank you for your positive feedback! We’re passionate about using the products ourselves, which allows us to provide expert advice and personalised recommendations tailored to your hair’s needs.
It’s great to hear that you’ve had a smooth experience both in-store and online. We appreciate your support and look forward to welcoming you again soon.
Exceptional service and product range
I had a couple of queries and the personal service via email was excellent. The product range is superb and I can tell it’s an extremely well run business. I’ll be back!
January 18, 2025
Reply from stonehillshair.co.uk
Thanks, Liz - we’re so pleased you found our service helpful and that you love our product range. Looking forward to having you back!
Availability of product and speed of…
Availability of product and speed of delivery.
January 15, 2025
Reply from stonehillshair.co.uk
Great to hear you were happy with both the availability and delivery speed. Thanks Deborah, we appreciate your feedback!
Reply from stonehillshair.co.uk
Great to hear you'd recommend us, Cem! Thanks for your order and feedback - we really appreciate it.
Reply from stonehillshair.co.uk
Thanks, Pauline! Glad to hear your order arrived quickly. We appreciate your feedback!
Reply from stonehillshair.co.uk
Thanks, Jane! Great to hear everything was quick and as expected. We look forward to helping you again.
Prompt delivery
Prompt delivery. Got this as a gift for my daughter as part of birthday pressie 😉 she had read about it.....birthday not for a couple of weeks!!! I'm sure all will be good and I will return to your site!
Thank you
November 8, 2024
Reply from stonehillshair.co.uk
Thanks, Jean - it’s great to know you were happy with the service and speed. Looking forward to helping you again!
Fab company
November 18, 2024
Reply from stonehillshair.co.uk
Thanks, Anne. So glad you think so—we really appreciate your support.
Excellent quick and reasonably priced. Very happy
Ordered hair straighteners GHD they are brilliant.Was a very good service ordering very straight forward and received them within four days Will shop with you again
October 30, 2024
Reply from stonehillshair.co.uk
Thanks, Jane. So pleased you’re happy with your GHD and found the process smooth. We really appreciate your support and look forward to seeing you again.
Amazing staff here
Amazing staff here, always put a smile on your face! Thank you for being you!
October 22, 2024
Unprompted review
Reply from stonehillshair.co.uk
Thanks, Mark. That’s such a lovely thing to say! We’re so glad we can bring a smile to your face—see you again soon.
Really great customer service
Really great customer service. Very informative and tailored to clients. Would recommend
October 21, 2024
Unprompted review
Reply from stonehillshair.co.uk
Thanks, Eva. We’re so pleased you found our service informative and tailored to you. We really appreciate your recommendation.
Pure luxury
Wow Adam you really made me feel like a princess, I had my hair done for the first time at Stonehills, ready for my Wedding the next day. The moment you introduced yourself and offered some advice, I felt completely relaxed, then you washed my hair and the experience took off from that moment, the way you stylised it was just beautiful and it lasted perfectly the following day, even though the weather was still wet. Adam offered me great advise and had a great chat. You went above and beyond with the little treats and the umbrella you gave me!, ( it was raining) That was not just a super hairstyle, it was a luxury experience, you were kind and I would come back to you soon! Thank you
October 8, 2024
Unprompted review
Reply from stonehillshair.co.uk
Thank you, Sonia. Your kind words mean so much to us. Adam will be delighted to hear how special your experience was, especially ahead of such an important day. We’re so pleased you felt relaxed, loved your hair, and appreciated the little extras. Wishing you all the best, and we’d love to welcome you back again soon.
Great service as always
Great service as always. Speedy delivery and product as expected. Many thanks Sue
September 30, 2024
Reply from stonehillshair.co.uk
Thanks, Sue. We really appreciate your continued support. Great to hear everything arrived as expected—see you again soon.
GHD CHRONOS Straighteners Online Order
I have just bought a limited edition set of GHD CHRONOS straighteners from Stonehills and am so impressed with this company - they were at my house less than 24 hours after ordering and the company kept in touch throughout the process- really lovely company and the service is first class - packaging was superb cannot praise them enough.
September 26, 2024
Unprompted review
Reply from stonehillshair.co.uk
Thanks, Deborah. We’re so pleased you’re impressed with the service and that your GHD CHRONOS arrived so quickly. We really appreciate your kind words and hope you love using them. Let us know if we can help with anything else.
Stonehills hairdressing - on location
So, although I rarely write reviews, I felt compelled to talk about Stonehills Hairdressing in Welwyn. As someone with an unpredictable schedule and living between two countries, committing to a haircut appointment in advance is a big challenge for me. That’s why the mobile hair salon from Stonehills, or "The Beast" as I like to call it, has been a total game-changer for me. They’ve been super flexible, accommodating every crazy request I've made, both in terms of location as well as time—more than once, Mike's even given me a fresh cut at midnight!
It completely feels like a luxury on-set hair studio. The setup inside is awesome—two stations, a wash basin, Nespresso coffee, music and luxury materials that make it comfortable and convenient without feeling cramped (seriously, it's like the Tardis and they thought of everything). And a big shout out to my hairdresser Mike Paraliki—an absolute legend when it comes to hair, and just a joy to chat with and be around. If you’re ever in need of a haircut on the fly, trust me, I can’t recommend "The Beast" enough!
September 6, 2024
Unprompted review
Reply from stonehillshair.co.uk
Thanks, Cos. This review made our day! We’re so pleased that “The Beast” has been a game-changer for you and that Mike has been able to accommodate your schedule—even for those midnight cuts. We’ve put a lot of thought into making the mobile salon feel just as luxurious and convenient as being in the salon, so it’s great to hear you’ve had such a positive experience. We really appreciate your recommendation and look forward to seeing you again soon.
Amazing service
I got a great price for GHDs and they arrived super fast and well packaged.
August 2, 2024
Reply from stonehillshair.co.uk
Thanks, Joy. We strive to offer great service and competitive pricing, so it’s great to hear you had a positive experience. We appreciate your feedback!
Great product and great prices
Great product and great prices. Very fast delivery and great service.
July 11, 2024
Reply from stonehillshair.co.uk
Thanks, Waseem. Great to hear you’re happy with the product, pricing, and fast delivery. We appreciate your review!
I ordered some hair product and the…
I ordered some hair product and the service was very quick and received my product safely and packaged well, will use again
July 22, 2024
Reply from stonehillshair.co.uk
Thanks, Donna. Glad to hear your order arrived quickly and safely. We appreciate your review and look forward to helping you again.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.