stonehillshair.co.uk Reviews 

111
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I have been going through a hair journey this last year growing out my very short textured pixie , Michael has made sure we adapt my hair throughout the process without sacrificing style while growing... See more

Rated 5 out of 5 stars

Appointment began with a lovely Welcome from Michael!! Michael is kind, thoughtful, and his beautiful awareness always amazes me!!! He is a "Master" knowing just the perfect color (highlights, low... See more

Rated 4 out of 5 stars

Needed to email as forgot to use discount code. Sadly i was not eligible as didnt meet min. req for spend which was not obvious when I ordered. However response was quick and so was delivery.

Company replied

Rated 5 out of 5 stars

I cannot recommend stonehills enough. From the minute you walk in the door you are treated like part of the family. Andy has been my hairdresser from the start and honestly that man is a saint and an... See more

Company replied

Company details

  1. Hairdresser

Written by the company

Stonehills Hair is an award-winning salon with over 20 years in the industry, founded on a passion for delivering expert hairdressing with a welcoming, talented, and creative team. We believe that beautiful hair isn’t just about the time spent in the salon—it’s about ensuring you can achieve healthy, gorgeous hair every day. That’s why we offer expert guidance, personal home hair care tips, and professional product recommendations tailored to your unique needs. At Stonehills Hair, we provide luxury haircare for every version of you, combining real-life expertise with a deep understanding of hair. Our team is committed to supporting your lifelong haircare journey, ensuring that your hair not only looks great but feels its absolute best. We are proud to stock an extensive selection of premium haircare brands, including Davines, R+Co, R+Co Bleu, Moroccanoil, Kérastase, GHD, Popband, and much more. Carefully chosen for their high performance and exceptional results, our product range ensures that whether you’re visiting us in-salon for a personalised consultation or shopping online for your favourite professional products, you can maintain salon-quality hair at home with ease. Located in the heart of Welwyn Garden City, our boutique-style salon is set in a vibrant town centre surrounded by a fantastic choice of shops and eateries. Our warm, inviting atmosphere reflects our commitment to exceptional service, where every detail—from the design to the experience—is shaped by our dedicated team. Discover the Stonehills Hair difference: expert hairdressing, luxury haircare, and a seamless online shopping experience that ensures your hair gets the very best, wherever you are.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

111 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(111)

39 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast delivery

Fast delivery. Top class product at a great price.

July 11, 2024
stonehillshair.co.uk logo

Reply from stonehillshair.co.uk

Thanks, Louise. Great to hear you’re happy with the fast delivery and quality. We appreciate your feedback.

Rated 5 out of 5 stars

Very happy

Easy to use Web site - efficient service - very happy - will use again.

July 10, 2024
stonehillshair.co.uk logo

Reply from stonehillshair.co.uk

Great to hear, Tommie. We’re really pleased you found the website easy to use and the service efficient. Looking forward to having you shop with us again.

Rated 5 out of 5 stars

Happy customer

Website was easy to navigate and I was very please to find the product I wanted. The transaction was simple and delivery was speedy. I was kept informed about my delivery every step of the journey. Extremely satisfied with my buying experience and would definitely recommend this company. Thank you!

July 2, 2024
stonehillshair.co.uk logo

Reply from stonehillshair.co.uk

Thanks for your thoughtful review, Eileen. It’s great to know you had a smooth shopping experience and felt informed throughout. We really appreciate your recommendation and are glad you found exactly what you were looking for.

Rated 5 out of 5 stars

The Best Salon in Welwyn

6/6/2024
Today my second visit to your salon not for me but for my close friend which she did hair and cut put her weg on, we are so amazed and Greatful the staffs in stone hills Welwyn garden city branch is very friendly and helpful.Well done
God will bless you all especially the staffs who assist my friend .and give more positive thoughts really appreciated.
All I can say that if you are looking for a place to have your hair done always visit stone hills Welwyn branch they are best ,again thank you for what you did today ...God bless

June 6, 2024
Unprompted review
stonehillshair.co.uk logo

Reply from stonehillshair.co.uk

Thank you so much for your kind words, Sigasig. We’re touched that you and your friend had such a positive experience with us! It means a lot to know that our team made you feel welcomed and looked after. We appreciate your recommendation and hope to see you both again.

Rated 5 out of 5 stars

Tried a new salon… NO REGRETS!

I had my hair done at Stonehills for the first time on Saturday. It was a great experience from the start the salon had a really friendly atmosphere and was very welcoming. Heidi was brilliant - she was realistic with me about what we could achieve and she delivered an amazing transformation! I have had so many comments on how much the new colour and style suits me and my hair looks and feels SO much healthier! Thank you so much Heidi! I can’t wait to come back on the next part of my hair journey!

May 4, 2024
Unprompted review
stonehillshair.co.uk logo

Reply from stonehillshair.co.uk

We’re so happy to hear you had a great first experience with us! It’s always the goal for you to leave loving your hair, so it’s great to know you’re happy with the transformation. We look forward to welcoming you back for the next stage of your hair journey.

Rated 5 out of 5 stars

Easy to order and swift delivery

Easy to order and swift delivery. Realistic price.

April 8, 2024
stonehillshair.co.uk logo

Reply from stonehillshair.co.uk

Thanks, Chris. Great to hear you found the ordering process simple and delivery swift. We always aim to offer fair pricing, so we appreciate your feedback.

Rated 4 out of 5 stars

Arrived on time.

Arrived on time.. no delays

April 8, 2024
stonehillshair.co.uk logo

Reply from stonehillshair.co.uk

Thanks, Julie. Glad your order arrived on time with no delays. We appreciate you taking the time to leave a review.

Rated 5 out of 5 stars

Thanks for the quick delivery of my…

Thanks for the quick delivery of my order. Delighted with my first order experience!

April 15, 2024
stonehillshair.co.uk logo

Reply from stonehillshair.co.uk

Thanks, Kathleen. We’re delighted to hear your first order arrived quickly and that you had a great experience. We look forward to helping you again.

Rated 5 out of 5 stars

Michael is a very talented hairstylist

Michael is a very talented hairstylist. He suggested a beautiful hairstyle that well suited to my facial features and changed my entire look with extensions added. I absolutely love it!

He also educated me about extentions aftercare, products and how to make sure curls hold in place.
I strongly recommend Michael to everyone.

February 18, 2024
Unprompted review
stonehillshair.co.uk logo

Reply from stonehillshair.co.uk

Thank you, Angie. It’s nice to hear how much you love your new look!

The process of consulting, creating a style that truly suits you, and ensuring you have the right knowledge for aftercare is exactly what we strive for. For us it’s more than just the end result—it’s about finding what works best for you and making sure you feel confident in maintaining it.

We really appreciate your recommendation and are so pleased you had such a great experience. Looking forward to welcoming you back in the future.

Rated 5 out of 5 stars

Fabulous salon and brilliant stylists

Fabulous salon and brilliant stylists. Highly recommended. The salon has a lovely atmosphere and is super modern.

March 13, 2024
Unprompted review
stonehillshair.co.uk logo

Reply from stonehillshair.co.uk

Thanks, JanO. We’re so pleased you love the atmosphere and feel of the salon. Creating a welcoming space with a talented team is always our goal, and it’s great to hear that came across in your experience. We really appreciate your recommendation.

Rated 5 out of 5 stars

Great and speedy delivery of a GHD…

Great and speedy delivery of a GHD straightener , they were cheaper than other platforms and offered a free £45 gift ..

March 4, 2024
stonehillshair.co.uk logo

Reply from stonehillshair.co.uk

Thanks, Paul. Great to hear you were happy with the fast delivery and the value we offer. We always aim to provide competitive pricing along with a great shopping experience. Enjoy your new GHDs!

Rated 1 out of 5 stars

Painful experience

I booked an appointment on a Friday evening with the idea of pampering myself after a long week at work.
This was my first visit at Stonehills, I usually go to Greys, and I had some expectations, considering that the prices are higher, so I expected a nice treatment. I booked an appointment with Naeve and although she seems like a perfectly lovely girl, my experience from this visit was very disappointing to say the least.
Starting with the wash, she was pulling my hair a lot whilst washing it, which made this part of the experience rather unpleasant (and I usually quite enjoy this part of the process). The hair massage must be the first ever massage I did not enjoy even a little bit. This is usually the nicest and most luxurious part of the process but in this case I was just uncomfortable and waiting for it to be over.
Then we moved onto the haircut, she combed my hair with a very sharp comb which was causing a lot of pain, to a point where I thought she might cause damage to my scalp. I did make note of it but it didn't get much better unfortunately. The blow dry experience was very similar, she kept pulling my hair very carelessly and it was very very painful. You could tell from my face that I was in pain, and I did flag it on a few occasions. I was in so much pain after this whole experience, I was considering walking out of the salon. Every part of my experience was absolutely awful. Getting a haircut is a self care ritual and a luxurious pleasant experience, I've never experienced anything like this. Never.
While Naueve seems like a lovely girl, she was rather careless with the way she was pulling my hair and caused me a lot of pain. Overall experience is very very disappointing.

February 9, 2024
Unprompted review
stonehillshair.co.uk logo

Reply from stonehillshair.co.uk

Dear Niya,

We appreciate your detailed feedback about your recent appointment. We're truly sorry for the less-than-pleasant experience you feel you had. We take your comments seriously and are actively looking into the matter.

We have sent you a personal email to address your concerns directly and offer a suitable solution.

Your satisfaction is our priority, and we appreciate your understanding as we are continuously learning and striving to deliver a 5 star service.

Looking forward to the opportunity to welcome you again.

Rated 5 out of 5 stars

Curly hair

Andy was amazing. I’ve got very curly/frizzy hair. He gave me advice & useful tips on how to manage my hair. Atmosphere inthe saloon is friendly and welcoming. Highly recommend this saloon.

February 14, 2024
Unprompted review
stonehillshair.co.uk logo

Reply from stonehillshair.co.uk

Hi Kathy, thank you for taking the time to review us, your feedback is valued and we’ll be sure to pass it on. We look forward to seeing you again soon.

Rated 5 out of 5 stars

Very friendly salon

Very friendly salon, all the staff are very welcoming, stylist are of a very high standard, all my family get their hair done at Welwyn Garden City Stonehills, the salon is very clean and comfortable, I have been a customer for years, and would recommend to anyone.

February 8, 2024
Unprompted review
stonehillshair.co.uk logo

Reply from stonehillshair.co.uk

Hi Wendy, thank you for leaving a review and being a loyal client! We're thrilled to hear that you and your family are happy. We look forward to welcoming you back again.

Rated 5 out of 5 stars

This is my first time at this…

This is my first time at this hairdressers and it was an amazing experience for me. I loved the finished look afterwards and they took great care when styling and cutting my hair. Excellent quality service overall, I will come again soon.

December 31, 2023
Unprompted review
stonehillshair.co.uk logo

Reply from stonehillshair.co.uk

Thank you, Yemima. We’re so pleased your first visit was such a great experience! Taking care to ensure the perfect finish is always our priority, so it’s lovely to hear you felt that throughout your appointment. We look forward to welcoming you back soon.

Rated 5 out of 5 stars

Great experience for an uncomfortable situation

I’ve seen Adam twice now for my hair system and I’ll be going back again this Saturday. Adam went through everything step by step, explaining what he was doing and why.
I wasn’t overly happy about wearing a hair system at my age but it was the only solution for me as my hair had thinned so much for various reasons. How Adam styles it, it doesn’t look like a wig, it looks natural and has given me my confidence back.
The rest of the staff are so understanding at how awkward it is for me especially when it needs to be taken off and my head needs to be washed. They go above and beyond to make me feel comfortable and confident.
The experience of having your hair taken off and seeing a bald head underneath is not a nice feeling but everyone at Stonehills makes it bearable and entertaining 😊

December 2, 2023
Unprompted review
stonehillshair.co.uk logo

Reply from stonehillshair.co.uk

Thank you, Elena. We’re so pleased to hear that your experience with us has helped bring back your confidence. Creating a space where every client feels comfortable and supported is so important to us, especially in situations that can feel personal or daunting. It’s wonderful to know that Adam’s care and expertise, along with the team’s understanding, made the process easier for you. We truly appreciate you sharing your experience and look forward to welcoming you back again soon.

Rated 5 out of 5 stars

Emma is not only a real pleasure to…

Emma is not only a real pleasure to talk to and funny but does the best bob in town and a fabulous colour!!! That’s coming from a now retired hairdresser!!! Highly recommended!!! Much love ❤️

November 10, 2023
Unprompted review
stonehillshair.co.uk logo

Reply from stonehillshair.co.uk

Thank you, Sue. We’re thrilled you love your hair—it’s always a pleasure making sure every detail is just right. We really appreciate your recommendation and look forward to seeing you again soon.

Rated 5 out of 5 stars

Another superb experience at Stonehills…

Another superb experience at Stonehills on Saturday - such a great team and atmosphere - super delighted with my hair again - Michael's colour and cut is nothing short of magic, even when I'm being awkward 🤣thank you my lovely for making me feel pretty ❤️

October 28, 2023
Unprompted review
stonehillshair.co.uk logo

Reply from stonehillshair.co.uk

Thanks, Leesa. It’s fantastic to hear that you had another great experience with us. Creating a welcoming atmosphere and delivering beautiful results is always our goal, and we’re so pleased you’re happy with your hair. We look forward to seeing you again soon.

Rated 5 out of 5 stars

The whole team are really friendly and…

The whole team are really friendly and helpful. Had a great cut and colour with Mike today, really pleased with results.

October 27, 2023
Unprompted review
stonehillshair.co.uk logo

Reply from stonehillshair.co.uk

Thanks, Kirsty. We’re so pleased you had a great experience with the team and that you’re happy with your hair. We really appreciate your kind words and look forward to welcoming you back.

Rated 5 out of 5 stars

The delivery was very quick

The delivery was very quick. Everything packed nicely and little samples was a nice touch. Definitely I will return to their website shop. Nice choice of products.

July 31, 2023
Unprompted review
stonehillshair.co.uk logo

Reply from stonehillshair.co.uk

Thanks, Kristina! We’re so pleased to hear your order arrived quickly and that you appreciated the extra touches. We love curating a great selection of products, so it’s great to know you found some you like. Looking forward to having you shop with us again!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look