Stones Boatyard Ltd Reviews 

1,494
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 473 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times, noting that orders consistently arrive the very next day packed with great care. Buyers are also deeply impressed by the wonderful personal touches, such as custom handwritten notes and thoughtful extras included inside the boxes. Some reviewers were not happy with minor initial delivery snags or missing components, though the responsive team quickly resolved those problems. Despite experiencing these occasional hiccups, people consistently find the overall purchasing service highly dependable and look forward to returning for future equipment needs.

What people talk about most

Product

Reviewers mention positive feedback about product quality, highlighting that items arrive in perfect... See more

Delivery service

Clients share positive opinions on delivery_service, noting consistently fast shipping times and reliable... See more

Service

People report positive experiences with service, describing it as fast, efficient, and second to none.... See more

Order

Reviewers highlight positive aspects of ordering, noting that the order process is super easy and items are... See more

Staff

Consumers find staff to be positive, helpful, and exceptionally knowledgeable. Reviewers frequently highlight... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The reviews are all true. A company whose Customer Service is exemplary. Ordered a Yeti Tundra 45 & Yeti ice (what a cooler)online Tuesday morning, arrived Wednesday morning. Along with a hand writte... See more

Company replied

Rated 5 out of 5 stars

Looking for a big green egg book for a beginner as a gift. Contacted Stones Boatyard Big Green Egg for advice - dispatched same day and arrived hours later. Super fast unparalleled service and my go t... See more

Company replied

Rated 5 out of 5 stars

Stones Boatyard was the only place online, anywhere, I could find a Yeti Rambler Travel Mug in the colour I wanted to match others I have in the range. First class personal service and super fast de... See more

Company replied

Rated 5 out of 5 stars

Yet another last minute gift problem solved by Stones Boatyard Yeti shop. Delivered within hours and a very happy 21st birthday for the recipient who received a gorgeous shocking pink yeti wine cooler... See more

Company replied


Company details

  1. Outdoor Clothing and Equipment Shop
  2. Grill
  3. BBQ Area
  4. Grill Store
  5. Home Goods Store
  6. Water Cooler Supplier

Written by the company

At Stones Boatyard, we blend a love for the outdoors with two unrivalled brands: YETI for premium outdoor gear, and Big Green Egg for world-class outdoor cooking. From rugged YETI coolers and drinkware to the iconic Big Green Egg BBQs and accessories, our extensive range is perfect for adventurers and food lovers alike. Whether you’re gearing up for your next trip or creating the ultimate garden kitchen, our showroom and online store have everything you need. Our knowledgeable team is here to offer expert advice and tailored service to help you find exactly what you're looking for. We're proud to offer only genuine YETI and Big Green Egg products, all backed by our commitment to quality and customer satisfaction. Explore our range online or visit our Devon-based showroom and let Stones Boatyard help you get the most out of the great outdoors. Order before 2pm for free next working day delivery on orders over £75.


Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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5.0

All reviews

(1,494)

456 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service - couldn't have been more helpful or efficient, thank you!

June 30, 2026
Stones Boatyard Ltd logo

Reply from Stones Boatyard Ltd

Thank you for the review Susie - we're so glad that we could help

Rated 5 out of 5 stars

Yeti Cool Box

Purchased the Yeti Cool Box as a gift. It arrived swiftly and loved the personalised card inside. Excellent service from this company.

July 7, 2026
Rated 5 out of 5 stars

Prompt & Friendly

My order arrived promptly, with a friendly note from the staff.
Would definitely recommend and use again.

July 8, 2026
Rated 5 out of 5 stars

Brilliant experience

Brilliant experience. Efficient delivery, with a personal touch….. inside the package was a post card with a little personal message thanking me for my purchase ❤️ will definitely use again and have recommended to friends and family!

July 1, 2026
Rated 5 out of 5 stars

Yeti Roadie 24

What a great company to deal with.Everything from checkout to delivery was exactly as expected.
Definitely be back again when I need more equipment.

PS:Thanks for the hand written message in the package.Definitely made the buying experience feel personal.
Thanks again one seriously happy customer.

July 6, 2026
Rated 1 out of 5 stars

Promised for last Saturday and my…

Promised for last Saturday and my planned Sunday barbecue…The weekend has passed and still no charcoal!

July 3, 2026
Stones Boatyard Ltd logo

Reply from Stones Boatyard Ltd

Sorry to hear the charcoal didn't arrive in time for your barbecue - that's a frustrating one.
We offer a next working day delivery service rather than guaranteed Saturday delivery, so your order was dispatched in good time on that basis. It looks like the delay happened once it was with our courier, DPD, which we're really sorry about.
We'd love the chance to put this right, so we will email you directly to arrange a replacement.

Rated 5 out of 5 stars

Excellent service

Excellent service, excellent product. Knowledgeable helpful service, good delivery service with a reputable courier.
Highly recommended.

July 2, 2026
Stones Boatyard Ltd logo

Reply from Stones Boatyard Ltd

Thank you so much for the lovely review! We're really pleased to hear the team could help you find the right product, and that everything arrived safely and on time. It means a lot to know you'd recommend us.
Thanks for taking the time to leave this review and rating us 5 stars!

Rated 5 out of 5 stars

Fast Delivery

Very easy purchase but super fast next day delivery

July 2, 2026
Stones Boatyard Ltd logo

Reply from Stones Boatyard Ltd

Thanks so much for the kind words! Glad the whole process was quick and easy, and that the delivery beat expectations too.
Thanks for shopping with us – hope to see you again soon!

Rated 5 out of 5 stars

Loads of stock to choose from

Loads of stock to choose from. Every colour going. Amazing experience

June 23, 2026
Stones Boatyard Ltd logo

Reply from Stones Boatyard Ltd

Thanks so much for the lovely review - really glad you found what you were after and had a great experience with us! Hope to help again soon.

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