Stones Boatyard Ltd Reviews 

1,494
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 473 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times, noting that orders consistently arrive the very next day packed with great care. Buyers are also deeply impressed by the wonderful personal touches, such as custom handwritten notes and thoughtful extras included inside the boxes. Some reviewers were not happy with minor initial delivery snags or missing components, though the responsive team quickly resolved those problems. Despite experiencing these occasional hiccups, people consistently find the overall purchasing service highly dependable and look forward to returning for future equipment needs.

What people talk about most

Product

Reviewers mention positive feedback about product quality, highlighting that items arrive in perfect... See more

Delivery service

Clients share positive opinions on delivery_service, noting consistently fast shipping times and reliable... See more

Service

People report positive experiences with service, describing it as fast, efficient, and second to none.... See more

Order

Reviewers highlight positive aspects of ordering, noting that the order process is super easy and items are... See more

Staff

Consumers find staff to be positive, helpful, and exceptionally knowledgeable. Reviewers frequently highlight... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The reviews are all true. A company whose Customer Service is exemplary. Ordered a Yeti Tundra 45 & Yeti ice (what a cooler)online Tuesday morning, arrived Wednesday morning. Along with a hand writte... See more

Company replied

Rated 5 out of 5 stars

Looking for a big green egg book for a beginner as a gift. Contacted Stones Boatyard Big Green Egg for advice - dispatched same day and arrived hours later. Super fast unparalleled service and my go t... See more

Company replied

Rated 5 out of 5 stars

Stones Boatyard was the only place online, anywhere, I could find a Yeti Rambler Travel Mug in the colour I wanted to match others I have in the range. First class personal service and super fast de... See more

Company replied

Rated 5 out of 5 stars

Yet another last minute gift problem solved by Stones Boatyard Yeti shop. Delivered within hours and a very happy 21st birthday for the recipient who received a gorgeous shocking pink yeti wine cooler... See more

Company replied


Company details

  1. Outdoor Clothing and Equipment Shop
  2. Grill
  3. BBQ Area
  4. Grill Store
  5. Home Goods Store
  6. Water Cooler Supplier

Written by the company

At Stones Boatyard, we blend a love for the outdoors with two unrivalled brands: YETI for premium outdoor gear, and Big Green Egg for world-class outdoor cooking. From rugged YETI coolers and drinkware to the iconic Big Green Egg BBQs and accessories, our extensive range is perfect for adventurers and food lovers alike. Whether you’re gearing up for your next trip or creating the ultimate garden kitchen, our showroom and online store have everything you need. Our knowledgeable team is here to offer expert advice and tailored service to help you find exactly what you're looking for. We're proud to offer only genuine YETI and Big Green Egg products, all backed by our commitment to quality and customer satisfaction. Explore our range online or visit our Devon-based showroom and let Stones Boatyard help you get the most out of the great outdoors. Order before 2pm for free next working day delivery on orders over £75.


Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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5.0

All reviews

(1,494)

456 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exemplary service.

Thank you Kate for your advice. The Dutch Oven is indeed awesome and I look forward to christening it in the next few days. It arrived on schedule as promised. Best wishes. Anthony

June 19, 2026
Unprompted review
Stones Boatyard Ltd logo

Reply from Stones Boatyard Ltd

Thank you for your wonderful review, Anthony. We're delighted to hear that Kate's advice helped you choose the right Dutch Oven and that it arrived exactly as promised.
We'll be sure to pass your kind words on to Kate. We hope you enjoy christening your new Dutch Oven over the next few days and that it becomes the start of many fantastic meals and outdoor cooking adventures.

Thank you again for your support, and best wishes from all of us!

Rated 5 out of 5 stars

Great Customer Service

I phoned this company on Thursday just after 2pm as I wanted advice on the size of the lunch box which would best suit my needs. I spoke to a lady called Hannah who was really helpful. I then explained that I needed this lunch box by the following day as it was a present. I had ordered one from another company which had only just arrived and was most definitely not up to the description on the web. She was extremely helpful saying that the courier had not arrived and if I could place the order immediately she would run and get the lunchbox. I duly did this and received the lunchbox by 10am the following morning.
I am so grateful to Hannah for saving the day and with the lovely personalised note that she added to my order. The lunch box was perfect and the quality is brilliant.
I would 100% recommend this company.

June 18, 2026
Unprompted review
Stones Boatyard Ltd logo

Reply from Stones Boatyard Ltd

Thank you so much for your wonderful review. We're absolutely delighted to hear that Hannah was able to help you find the right lunch box and get it to you in time for such an important gift.

We'll be sure to pass on your kind words to Hannah, she'll be thrilled to know she made such a positive difference. Providing knowledgeable advice and going the extra mile for our customers is something we take great pride in, so it's fantastic to hear that both the service and the personalised note were appreciated.

We're also delighted that the lunch box was perfect and lived up to your expectations. Thank you for your recommendation and for choosing us. We truly appreciate your support and hope to help you again in the future.

Rated 5 out of 5 stars

Super fast delivery, great service

Super fast delivery, great products and very friendly service. Thank you :)

June 10, 2026
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Reply from Stones Boatyard Ltd

Thank you for your lovely review! We're delighted to hear that you were happy with the fast delivery, our products, and the service you received. Your kind words mean a lot to the team. We really appreciate your support and look forward to serving you again in the future.

Rated 5 out of 5 stars

I’ve purchased multiple YETI products…

I’ve purchased multiple YETI products from Stones Boatyard and have always received excellent service. The team is friendly, knowledgeable, and efficient, making every purchase a smooth experience. Highly recommended ☺️

June 5, 2026
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Reply from Stones Boatyard Ltd

Thank you so much for the kind words! We're thrilled to hear you've had a great experience with our YETI range and that the team's service has stood out each time. We really appreciate you taking the time to share this, and we look forward to helping again soon.

Rated 5 out of 5 stars

Great prices and super fast delivery

I have ordered a few times from stones boatyard , I prefer to buy my yeti products from here as they deliver the next day , they are always packaged very well and I always have a lovely hand written note inside, I would highly recommend.

May 4, 2026
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Reply from Stones Boatyard Ltd

Thank you for such a lovely review! We're so glad the next-day delivery and careful packaging have made a difference, and it means a lot that the handwritten notes get noticed too, it's a small touch we love adding. Thanks again for choosing us for your YETI orders, and for the recommendation!

Rated 5 out of 5 stars

Efficient and fast delivery

Efficient and fast delivery

June 11, 2026
Stones Boatyard Ltd logo

Reply from Stones Boatyard Ltd

Thank you for your lovely review! We're delighted to hear that you were happy with the fast delivery, and the service you received.
We really appreciate your support and look forward to serving you again in the future. 😊

Rated 5 out of 5 stars

Quick delivery

Quick delivery, easy and efficient communication ty

June 10, 2026
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Reply from Stones Boatyard Ltd

Thanks for choosing us and for taking the time to leave such positive feedback! We really appreciate it and look forward to helping you again in the future.

Rated 5 out of 5 stars

As always great service and fast…

As always great service and fast shipping. Wouldn't hesitate to buy from this company again. A Star 🌟

June 10, 2026
Stones Boatyard Ltd logo

Reply from Stones Boatyard Ltd

Thank you for your kind review! We're delighted to hear that you were pleased with both our service and fast shipping. We really appreciate your continued support and look forward to helping you again in the future. Thanks for choosing us and for taking the time to leave such positive feedback!

Rated 5 out of 5 stars

Green egg charcoal

Very prompt although in view we are just across the estuary it seems a waste to use dpd

June 9, 2026
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Reply from Stones Boatyard Ltd

Thank you for your review and for choosing us for your Big Green Egg charcoal. We're pleased to hear your order arrived promptly.

We completely understand your point about using DPD when you're just across the estuary. Our showroom is open to collect Charcoal and we often deliver by water to local customers. For future orders, you're very welcome to contact us directly to discuss collection options where available.

We appreciate your feedback and hope to hear from you again soon.

Rated 5 out of 5 stars

Kate is amazing

Kate is amazing, so helpful

June 1, 2026
Stones Boatyard Ltd logo

Reply from Stones Boatyard Ltd

We agree, she really is! We'll be sure to pass your kind words on to her - she'll be thrilled to hear them. We really appreciate your support and look forward to helping you again in the future.

Rated 5 out of 5 stars

I buy my YETI only from them

I buy my YETI only from them. The real stuff, speedy deliveries and lovely customer service. The YETIs are perfect gifts for teachers, friends and family

June 8, 2026
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Reply from Stones Boatyard Ltd

Thank you for your fantastic review and for your continued loyalty! We're delighted to hear that you trust us for your YETI purchases and that you've been happy with our products, delivery service, and customer care.

We couldn't agree more – YETIs make brilliant gifts for teachers, friends, and family. Thank you for your support, and we look forward to helping you find the perfect gift again soon!

Rated 5 out of 5 stars

Got a yeti ponga bag from stones

Got a yeti ponga bag from stones, excellent bag excellent delivery time wi th a personal touch. They seem fans of yeti as well as stockists. Will be using them again.

June 8, 2026
Unprompted review
Stones Boatyard Ltd logo

Reply from Stones Boatyard Ltd

Thank you for your fantastic review! We're delighted to hear you're enjoying your YETI Panga bag and that your order arrived quickly.

We're especially pleased that you noticed the personal touch. You're absolutely right – we're genuine fans of YETI products ourselves, so it's always a pleasure helping customers find the right gear. Thank you for your kind words and for choosing Stones. We look forward to hearing from you again in the future!

Rated 5 out of 5 stars

Great Company with A++++ Service

Purchased a yeti cooler and they offer military discount! Communications and dispatch were super quick and received my item effortlessly! Will defiantly be ordering from Stones again.

June 8, 2026
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Reply from Stones Boatyard Ltd

Thank you for your fantastic review! We're delighted to hear that you were happy with your YETI cooler and the service you received.

We're proud to offer a military discount as a small way of showing our appreciation, and it's great to know that our communication, dispatch, and delivery all met your expectations. Thank you for your support and kind words. We look forward to welcoming you back to Stones for your next order!

Rated 5 out of 5 stars

Nice easy quick way to buy good…

Nice easy quick way to buy good products. Not the cheapest but then generally nothing worth buying is!

June 8, 2026
Stones Boatyard Ltd logo

Reply from Stones Boatyard Ltd

Thank you for your review! We're delighted to hear that you found the buying process easy, quick, and straightforward.
Thank you for choosing Stones, and we look forward to helping you again in the future.

Rated 5 out of 5 stars

Competitive pricing with excellent…

Competitive pricing with excellent shipping rates and times. Item as described and lovely personal touches included with they packaging. I would use again

June 4, 2026
Stones Boatyard Ltd logo

Reply from Stones Boatyard Ltd

Thank you for your wonderful review! We're delighted to hear that you were happy with our pricing, shipping service, and the product itself.

It's especially nice to know that you appreciated the personal touches we include with our packaging. We believe it's the little details that can make a difference, so your feedback means a lot to us. Thank you for choosing Stones, and we look forward to serving you again in the future.

Rated 5 out of 5 stars

Yeti products arrived the next day

Yeti products arrived the next day. Great service!

May 27, 2026
Stones Boatyard Ltd logo

Reply from Stones Boatyard Ltd

Thank you for your review!
Thank you for choosing Stones, and we look forward to helping you again in the future.

Rated 5 out of 5 stars

An excellent company always a please to…

An excellent company always a please to deal with. Thank you

May 27, 2026
Stones Boatyard Ltd logo

Reply from Stones Boatyard Ltd

Thank you for your kind words and continued support! It's always a pleasure to serve customers like you, and we're delighted to hear you've had such positive experiences with us.

We truly appreciate your business and look forward to helping you again in the future. Thank you for choosing Stones!

Rated 5 out of 5 stars

Always got what I want in stock!

Always got what I want in stock and delivered quickly

May 26, 2026
Stones Boatyard Ltd logo

Reply from Stones Boatyard Ltd

Thank you for your great review! We're really pleased to hear that we’ve consistently had what you need in stock and that your orders have been delivered quickly.

We really appreciate your support and look forward to continuing to provide you with a smooth and reliable service in the future.

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