I own an installation company and i have been using Stone Traders since they began operating. Their service and prices are amongst the best in the country. I would not hesitate to recommend them... See more
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Beautiful tiles,easy to sign up & order,easy payment.Great price & delivery cost.Tiles were in great packaging & arrived earlier than expected.No damaged tiles. If we need any more tiles I'll definit... See more
The samples ordered arrived the next day, As did the actual order of 24 tiles. Unfortunately although very well packed and protected 7 out of 24 were broken. Stonetrader were very fast to offer refu... See more
Company replied
Fantastic company to use either online or using their extensive product knowledge over the phone. I have used them several times and the service is consistently good with prompt delivery when it is... See more
Company replied
Company details
Contact info
European House, 93 Wellington Road , LS12 1DZ, Leeds, United States
- 0113 231 1572
- sales@stonetrader.co.uk
- stonetrader.co.uk
Great service would recommend you to …
Great service would recommend you to anyone very pleased
November 24, 2017
Unprompted review
Reply from Stonetrader
Hi Robert,
Thank you for taking the time to leave us a fantastic review!
It's great to hear that we offer our customers great service and you'd recommend us to anyone. We couldn't be happier!
If you need any advice or assistance regarding your order don't hesitate to contact us.
Kind regards,
Stone Trader
Fantastic Service....
Has just what I needed at half the price of other retailers. Excellent service and would recommend to anyone. A+++++
November 20, 2017
Unprompted review
Reply from Stonetrader
Hi,
Thank you for taking the time to leave us such a fantastic review on Trustpilot!
It's really great to hear that we've given you excellent service and that you'd recommend us. We hope to see you again soon.
If you need any further advice or assistance regarding the products you purchased please don't hesitate to contact us.
Kind regards,
Stone Trader
The samples ordered arrived the next …
The samples ordered arrived the next day, As did the actual order of 24 tiles. Unfortunately although very well packed and protected 7 out of 24 were broken. Stonetrader were very fast to offer refund or replacement. We opted for refund as we had to patch together the broken ones to do the job. The refund was received immediately on request and without any hassle. Breakages happen, that's life. But it's how a company deal with such issues. Stonetrader were excellent. No complaints.
November 17, 2017
Unprompted review
Reply from Stonetrader
Hi Janet,
Thank you for taking the time to leave us a great review on our Trustpilot page! we really appreciate it.
Once again I would like to apologise for the damaged tiles on your order. I am really pleased that we managed to sort out the issue with your order quickly and that you have no complaints. I hope that you will use us again in the future.
If you need any further advice or assistance regarding the products that you ordered please don't hesitate to contact us.
Kind regards,
Peter
Stone Trader
I can recommend your company to deal …
I can recommend your company to deal with, the communication was first class and help with calculating how many tiles I needed, once ordered they arrived promptly, excellent service thank you
November 14, 2017
Unprompted review
Reply from Stonetrader
Hi Hilary,
Thank you for taking the time to leave us an amazing review on our Trustpilot page!
We are thrilled to hear that you'd recommend us and we've given you excellent service, I will pass your comments onto our team and we hope to see you again.
If you need any further advice or assistance with your metro tiles please don't hesitate to contact us.
Kind regards,
Peter
Stone Trader
Late delivery
Product arrived and is fine but the delivery was a day late and no apology was given until I contacted them. This was disappointing.
November 14, 2017
Unprompted review
Reply from Stonetrader
Hi,
Thank you for taking the time to leave us a review on our Trustpilot page!
I am really pleased that the product arrived fine but I would like to apologise that you weren't informed of a delay to your delivery.
Our carriers hadn't informed us of any issue with your delivery so unfortunately we weren't aware until you contacted us the following day. I have spoken to our carriers and they are looking into the issue that caused this delay.
If you need any further advice or assistance please don't hesitate to contact us.
Kind regards,
Peter
Stone Trader
Reply from Stonetrader
Hi Liam,
Thank you for taking the time to leave us a fantastic review on Trustpilot!
It's great to hear your comments on our delivery and product, I will pass them onto the team...
If you need any further advice or assistance please don't hesitate to contact us.
Kind regards,
Stone Trader
Sorted my issue with tiles and didn't hold my job up.
After a mix up on my delivery of tiles and after emailing Peter and Marco I had my tiles re delivered and the others collected the next day. My tiler thankfully wasn't held up and was able to 'Carry on Tiling'.. In the end it all worked out.
November 5, 2017
Unprompted review
Reply from Stonetrader
Hi Leanne,
Thank you for taking the time to leave us a great review on Trustpilot!
We're really sorry for the initial mix up regarding the product delivered. I'm really pleased that we were able to rectify the situation without causing any delays to your project.
If you need any further advice or assistance please don't hesitate to contact us.
Kind regards,
Peter
Stone Trader
6 years later, still top notch service!
We bought a lot from Stonetrader back in 2011, a huge quantity of porcelain which after years of family abuse looked as good as new. Delighted to find they still existed and recently placed the first order of many for a new build. Faultless service once again!
November 3, 2017
Unprompted review
Reply from Stonetrader
Hi Duncan,
Thank you for taking the time to leave us another great review on our Trustpilot page!
We are thrilled that we've delivered you great service again and to hear such great comments from a returning customer. Hopefully see you again in the future.
If you need any further advice or assistance please don't hesitate to contact us.
Kind regards,
Peter
Stone Trader
Good tiles at a good price
Good tiles at a good price, delivered when they were supposed to be as well!
November 3, 2017
Unprompted review
Reply from Stonetrader
Hi Tony,
Thank you for taking the time to leave us a really good review on Trustpilot!
It's fantastic to hear we've delivered you good product, price and when expected, hopefully we'll see you again soon
I hope once installed your tiles look amazing. If you need any further advice or assistance please don't hesitate to contact us.
Kind regards,
Peter
Stone Trader
Reply from Stonetrader
Hi Richard,
Thank you for taking the time to leave us a fantastic review on Trustpilot! we really appreciate it.
We're really pleased that your mosaics arrived promptly and we hope to see you again soon.
If you need any further advice or assistance please don't hesitate to contact us.
Kind regards,
Stone Trader
Amazing service and great communication …
Amazing service and great communication as well as a beautiful product. What more could you ask for?! I will only buy tiles from here now.
October 24, 2017
Unprompted review
Reply from Stonetrader
Hi Harriet,
Thank you for taking the time to leave us another great review on our Trustpilot page!
We are thrilled that you've had a great all round experience shopping with us. Hope to see you again soon!
If you need any further advice or assistance please don't hesitate to contact us.
Kind regards,
Peter
Stone Trader
Reply from Stonetrader
Hi Lynn,
Thank you for taking the time to leave us a great review on Trustpilot! we really appreciate it.
Really pleased that your sample arrived quickly. If you need any further advice or assistance regarding any of our products please don't hesitate to contact us.
Kind regards,
Stone Trader
Very happy with the speed of service …
Very happy with the speed of service and quick and easy ordering online would recommend you.
October 21, 2017
Unprompted review
Reply from Stonetrader
Hi Sharon,
Thank you for taking the time to leave us a great review on Trustpilot!
It's always fantastic to hear that our customers have had a great all round experience while shopping with us and that you would recommend us.
If you need any further advice or assistance please don't hesitate to contact us.
Kind regards,
Peter
Stone Trader
Very quick and cheap service
Very quick and cheap service, however a few of the tiles were broken in one of the boxes but I had enough tiles to complete the job
October 21, 2017
Unprompted review
Reply from Stonetrader
Hi Shahbana,
Thank you for taking the time to leave us a good review on Trustpilot!
We are really sorry that some of the tiles arrived damaged, if you could let us know how many via email how many you had damaged and we can get you refunded for them.
If you need any further advice or assistance please don't hesitate to contact us.
Kind regards,
Peter
Stone Trader
Prompt delivery and we had broken tiles …
Prompt delivery and we had broken tiles which were replaced without too much hassle. Would use them again for tiles.
October 16, 2017
Unprompted review
Reply from Stonetrader
Hi Joyce,
Thank you very much for taking the time to leave us a good review, it's really appreciated!
Really pleased to hear that your delivery was prompt and my sincerest apologies for the damaged tiles on your order.
I hope once you get your tiles installed they look great and If you require any further assistance please don't hesitate to get in touch.
Kind regards,
Peter
Stone Trader
Absolutely fantastic customer service!
Absolutely fantastic customer service and fast delivery.
Their tiles are the best among those I recently purchased from several shops and online retailers.
Although I had a bit of issues with my order, they got it sorted very quickly.
I will definitely come back if I need more tiles in the future.
October 14, 2017
Unprompted review
Reply from Stonetrader
Hi Kyoko,
Thank you for taking the time and leaving us a fantastic review on Trustpilot!
It's always great to hear that we've given you fantastic service and fast delivery. My sincerest apologies for the issues with your order, glad we were able to rectify them quickly. We hope to see you again very soon Kyoko.
I hope once your tiles are installed they look great, if you need any further advice or assistance please don't hesitate to contact us.
Kind regards,
Stone Trader
Fast professional service
Fast professional service. When there was an issue it was quickly resolved
October 13, 2017
Unprompted review
Reply from Stonetrader
Hi Julie,
Thank you for taking the time to leave us a great and honest review!
It's always great to hear that we've give fast and professional service and that we resolved any issues with your order quickly. We hope to see you again!
If you need any advice or assistance regarding your order don't hesitate to contact us.
Kind regards,
Stone Trader
A1 service and products
A1 service and products. Would deal with this company again.
October 13, 2017
Unprompted review
Reply from Stonetrader
Hi Bernie,
Thank you for taking the time to leave us a great review on Trustpilot!
It's great to hear that we offer our customers great service, products and that you'd recommend us. We couldn't be happier!
If you need any advice or assistance regarding your order don't hesitate to contact us.
Kind regards,
Stone Trader
Service from Stonetrader was very good …
Service from Stonetrader was very good which is why I'm awarding 5 stars however the delivery service from UKMail was poor.
October 12, 2017
Unprompted review
Reply from Stonetrader
Hi Rebecca,
Thank you for taking the time to leave us a great and honest review on Trustpilot!
It's great to hear that we gave you very good service with the exception of our parcel carrier UKMail, I have passed your comments onto our logistics team.
If you need any further advice or assistance regarding our products please don't hesitate to contact us.
Kind regards,
Stone Trader
Excellent service and Price would …
Excellent service and Price would highly recommend
October 6, 2017
Unprompted review
Reply from Stonetrader
Hi Mick,
Thank you for taking the time to leave us such a great review on Trustpilot!
It's fantastic to hear that we've given you excellent service and that you'd recommend us.
If you need any further advice or assistance please don't hesitate to contact us.
Kind regards,
Stone Trader
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