All processes, adding funds, trading and withdrawing funds, were actioned without error and quickly. When using the chat box my questions about a withdrawal were answered fully and speedily.
Company replied
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See what reviewers are saying
while i thought i couldn't get what i needed at first Saejin offered an alternative - a service that would actually do the job for me. Something i didn't know i could ask and has never been offered.... See more
Company replied
Good customer service Been in and out of hospital last 16 months logged in to account and charged inactivity fee on 2 accounts. I didn't know about the fees but after talking with them on chat box t... See more
Company replied
Terribly inconsistent. Sometimes — like now— I'm just not able to login and there are two issues with this. On one level, I worry that when this next happens I may miss something critical. Sec... See more
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Company details
About StoneX Trading
Written by the company
Part of StoneX Group Inc.
Your trusted trading partner, since 1983
StoneX Trading is a multi-award-winning CFD, tax-free spread betting and forex trading provider. StoneX Trading offers over 13,500 tradable markets on indices, stocks, forex, commodities, bonds & more.
Buy and sell shares, indices, forex, commodities and more. Take advantage of lightning-fast execution, award-winning platforms and superior support.
UK-based with over 40 years of experience in financial markets, StoneX Trading is part of NASDAQ-listed StoneX Group Inc.
OPEN ACCOUNT
Award-winning service
Best CFD Provider
Online Money Awards 2024
Best CFD Provider
ADVFN International Financial Awards 2024
Best Trading App
Good Money Guide Awards 2024
FOREX
STOCKS
INDICES
COMMODITIES
OPEN ACCOUNT
United Kingdom Risk Warning
CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 69% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.
Contact info
United Kingdom
- stonex.com/en-gb/individuals
4.3
Excellent
393 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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They are basically thieves in disguise
They are basically thieves in disguise. If you add money to you account whilst travelling they take it from your bank but don’t credit it to your account and then won’t let you have it back for several days. Add to that their poor spreads and atrocious customer service, and you have woeful company to deal with.
September 17, 2026
Unprompted review
Reply from StoneX Trading
Thank you for bringing this to our attention. We take all customer feedback seriously and have referred this matter for review. We would like to understand the circumstances surrounding your experience and investigate any issues you have identified. To help us do this, please contact our support team and provide any relevant details, including the date of the issue and the service or account concerned. Once we receive this information, we will assess the matter and provide any appropriate support. Please contact us via email uksupport@stonex.com telephone 0800 060 8609, or live chat and provide any additional information that may help us investigate the matter.
StoneX trading experience a smooth one.
All processes, adding funds, trading and withdrawing funds, were actioned without error and quickly.
When using the chat box my questions about a withdrawal were answered fully and speedily.
September 21, 2026
Unprompted review
Reply from StoneX Trading
Thank you for your 5-star review of our customer service team! We are glad that we were able to address your concerns and provide you with the experience you deserve. StoneX Trading appreciates your positive feedback!
Great support
September 17, 2026
Reply from StoneX Trading
Thank you for your 5-star review. We are happy to hear that our team provided you with excellent service. We will make sure they receive your feedback.
Selling for the first time on CI
Not using the App much, the help received on selling today was made so easy, thank you
July 10, 2026
Reply from StoneX Trading
We are incredibly grateful that you took the time out to share your feedback with us. Customer satisfaction is our top priority, and we are thrilled that you enjoyed your experience.
5 Star Service
To date I have had nothing but good experiences with City Index, my dealings have been with Charles Carpenter and he has been great on any queries I have had.
Would certainly recommend.
March 16, 2026
Unprompted review
Reply from StoneX Trading
Thank you for your 5-star review. We are happy to hear that our team provided you with excellent service. We will make sure they receive your feedback.
Good customer service
Good customer service
Been in and out of hospital last 16 months logged in to account and charged inactivity fee on 2 accounts.
I didn't know about the fees but after talking with them on chat box they said yes its correct. I mentioned I was not happy and it was kindly refunded. Was on the verge of withdrawing funds and looking elsewhere but good customer service kicked in and my sense of unfairness was gone.
March 11, 2026
Reply from StoneX Trading
Thank you for your 5-star review of our customer service team! We are glad that we were able to address your concerns and provide you with the stellar experience you deserve. City Index appreciates your positive feedback!
excellent customer service on live chat
September 8, 2025
Reply from StoneX Trading
We really appreciate you taking the time to leave your review with us.
I don't like how putting money into…
I don't like how putting money into your account is easy and instantaneous, but taking money out is complicated and takes 3 business days. Funny how that works eh?
September 3, 2025
Unprompted review
Reply from StoneX Trading
Thank you for taking the time to review City Index. While we strive to make our withdrawal process as flawless as possible, we must balance this with our duty as a regulated firm to verify details under the “Know Your Customer” (KYC) and Anti-Money Laundering (AML) guidelines set forth by our regulator. Our withdrawal process is as follows: deposited funds must be returned to the originating source. Excess funds, or profits, may be withdrawn via wire. If you need to add a new bank account to withdraw excess funds, we are now required to validate ownership of the account by requesting a bank statement. Your trading experience is our priority. Our withdrawal process is fully transparent (as documented on our website: https://www.cityindex.com/en-uk/help-and-support/funding-and-withdrawals/ and typically straightforward and easy. However, we would like to help in resolving your matter. For help, we recommend contacting us via phone or live chat, where we offer 24-hour support from Sunday 5 PM ET – Friday 5 PM ET and our customer service team will be happy to help you. You can call us directly Local: 0845 355 0801 (local rate) or International: +44 203 194 1801.
thought outside the box and found solution
while i thought i couldn't get what i needed at first Saejin offered an alternative - a service that would actually do the job for me. Something i didn't know i could ask and has never been offered. Would help if you told people you did fin yr summaries - so yes they could have stopped at - no you cant download your deposit history but they offered the service - great!
July 31, 2025
Reply from StoneX Trading
Thank you for your 5-star review. Your feedback guides our business and helps us keep improving the service we provide. We are so pleased that Saejin delivered the impeccable service we strive for. If you need further assistance, our support team is available by phone 1800 354 182 , live chat or email at support.au@cityindex.com
Very helpful support team.
July 30, 2025
Reply from StoneX Trading
Thank you for your 5-star review. It's always great to hear about our client's experience with our services and team. All the best!
Reply from StoneX Trading
We are grateful that you took the time to share your review with us. We will make sure your customer representative Anna receives your kind feedback.
Anna explained my question and was very…
Anna explained my question and was very helpful.
July 28, 2025
Reply from StoneX Trading
We are delighted to hear that Anna went above and beyond to address your concerns, Gabriel. Thank you for choosing FOREX.com and for sharing your positive experience with our FOREX.com team!
Reply from StoneX Trading
Thank you for your 5-star review. It's always great to hear about our clients' experience with our platforms. All the best!
i was very happy i got a great service ,
i was very happy i got a great service,
Ksenia was the person that was exceptionly helpful,
without that person i would have struggled
July 17, 2025
Reply from StoneX Trading
Thank you so much for your kind words, David. We really appreciate you taking the time to share your experience with us, and we agree, Kseniia is truly an asset to our customer service team!
Friendly and kind customer service
July 11, 2025
Unprompted review
Reply from StoneX Trading
We are grateful that you took the time to share your review with us. We will make sure your customer representative receives your kind feedback. Thank you for choosing City Index and for sharing your positive experience with our City Index team!
Very clear and efficient conversation I…
Very clear and efficient conversation I ever had
July 9, 2025
Reply from StoneX Trading
Thank you for your 5-star review of our customer service team! We are glad that we were able to address your concerns and provide you with the stellar experience you deserve. City Index appreciates your positive feedback!
Fantastic Support
Very low wait times, immediate answers most interactions last less than 10 minutes and every situation is solved by the end
June 18, 2025
Reply from StoneX Trading
Thank you for your great review of our services. We have passed your kind words on to our team. The Customer Service team is passionate about providing every customer with an outstanding experience and they will be delighted to know they hit the mark with you.
Very unstable platform and untrustworthy service
The platform is very slow to load and seems to suffer from regular instability issues. This leads to difficulty in placing trades at times. Lock outs also led to significant losses being incurred with customer service denying they were at fault.
June 4, 2025
Unprompted review
Reply from StoneX Trading
Thank you for you review. We take our reputation as a trustworthy and reliable broker seriously, one which puts clients first. We apologize you have been having intermittent issues with your trading platform. We work hard to provide the most accommodating and exceptional platforms for our clients. If you continue to experience these issues, please reach out to our support team with more details. Please be informed that whenever you need immediate assistance with your trades, you can call our trade desk and speak with a trade specialist who would be happy to assist you around the clock during trading hours. We would like to assist you in resolving your issue and addressing your concerns. For immediate assistance, we recommend that you contact us by phone. Once connected, press 9 to speak with a representative. Our support team is also available by live chat via our website or email at support.uk@cityindex.com
good customer service
May 29, 2025
Reply from StoneX Trading
Thank you for the awesome review! We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you.
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