All processes, adding funds, trading and withdrawing funds, were actioned without error and quickly. When using the chat box my questions about a withdrawal were answered fully and speedily.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
while i thought i couldn't get what i needed at first Saejin offered an alternative - a service that would actually do the job for me. Something i didn't know i could ask and has never been offered.... See more
Company replied
Good customer service Been in and out of hospital last 16 months logged in to account and charged inactivity fee on 2 accounts. I didn't know about the fees but after talking with them on chat box t... See more
Company replied
Terribly inconsistent. Sometimes — like now— I'm just not able to login and there are two issues with this. On one level, I worry that when this next happens I may miss something critical. Sec... See more
Company replied
Company details
About StoneX Trading
Written by the company
Part of StoneX Group Inc.
Your trusted trading partner, since 1983
StoneX Trading is a multi-award-winning CFD, tax-free spread betting and forex trading provider. StoneX Trading offers over 13,500 tradable markets on indices, stocks, forex, commodities, bonds & more.
Buy and sell shares, indices, forex, commodities and more. Take advantage of lightning-fast execution, award-winning platforms and superior support.
UK-based with over 40 years of experience in financial markets, StoneX Trading is part of NASDAQ-listed StoneX Group Inc.
OPEN ACCOUNT
Award-winning service
Best CFD Provider
Online Money Awards 2024
Best CFD Provider
ADVFN International Financial Awards 2024
Best Trading App
Good Money Guide Awards 2024
FOREX
STOCKS
INDICES
COMMODITIES
OPEN ACCOUNT
United Kingdom Risk Warning
CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 69% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.
Contact info
United Kingdom
- stonex.com/en-gb/individuals
4.3
Excellent
393 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
There was a glitch in the system.
There was a glitch in the system.. it is on-line, these things happen but the kid on the live chat's approach was, all clients are wrong and stupid. Basically he refused to believe it was a glitch yet it was something that was physically impossible to action at my end. Live chat workers must have a really hard job and I think a little unfair to have to work like that however, this kid was unable to connect with me at all. He said, that is your 'opinion' I had to explain, that was not my opinion it was how my account is set up. He also typed things like 'you are not accepting want I am saying' 'it is easy to understand, I could not be any clearer' He was claiming I did something that was physical impossible. Very unpleasant experience.
November 27, 2024
Unprompted review
Reply from StoneX Trading
Thank you for your review. We apologise that your experience with City Index has not met your expectations. We strive to provide exceptional support to our customers, and it's disappointing to hear that we fell short in your case. We will review this issue with our team and take steps to improve our communication and support. We would like to help you with your issue, and a team member will reach out to assist you. Alternatively for immediate assistance, we recommend that you contact us by phone, once connected, please select 9 to speak with a representative. Our support team is also available by email at support.uk@cityindex.com. To have the chatbot connect you with a live person, type in “agent” or “representative.”
Had an enquiry regarding linking an…
Had an enquiry regarding linking an account to an application. Anas was really helpful and efficient. Got the work done in no time.
November 21, 2024
Reply from StoneX Trading
We are incredibly grateful that you took the time out to share your feedback with us. Customer satisfaction is our top priority, and we are thrilled that you enjoyed your experience.
Informative help desk
Edited!! Informative help desk. Had several queries which were resolved quickly.
“Not all the information was correct. Spent the last hour trying to find a topic but it’s not where I was told it was”
November 6, 2024
Reply from StoneX Trading
Thank you for taking the time to review us. Your feedback guides our business and helps us keep improving the service we provide. Although our client services team strives hard to provide stellar and timely responses to our clients, we understand that there is always room for improvement. Our support team will reach out to assist you. Alternatively, for immediate assistance or to discuss your feedback in more detail, we recommend contacting us by phone, once connected select "9" to speak with a representative. Our support team is also available by live chat or email at support.uk@cityindex.com
Reply from StoneX Trading
Dear Vicki Davies, Thanks for taking the time to review us. We appreciate your effort and are glad you had a good experience! How can we turn that 4-star review into a 5-star?
Answered my queries
October 17, 2024
Reply from StoneX Trading
Thank you for your 5-star review of our customer service team! We are glad that we were able to address your concerns and provide you with the stellar experience you deserve. City Index appreciates your positive feedback!
other staff just tell me my account is not working.
other staff just tell me my account is restricted.
but they did not solve my problem.
This staff Manuel G , know my problem is I can not trade ,so just let me closing the old one ,and apply new one in new website .
October 8, 2024
Reply from StoneX Trading
Dear Wenfu,
Thank you for your 5-star review. We appreciate that you took the time to review us, and hope you continue to enjoy trading with us. We are glad that we were able to address your concerns and provide you with the stellar experience you deserve. While we take great pride in our platform and services, we appreciate your honest input. Our Customer Service representatives and Forex Specialists work vigorously to ensure all our clients’ trading account questions are answered thoroughly and in a timely manner. However, we recognize that there are always ways in which we can improve and optimize customer experience. To this end, we are continuously training our staff to provide our customers with a more superior customer experience than they expect.
Please reach out to our customer support team with any additional information or feedback you may have that can further improve your experience. We appreciate your review and thank you for trading with City Index.
Excellent Customer Support
Excellent customer support so far. Had some questions and got on a live chat with a support staff within minutes and got all my answers!
October 8, 2024
Reply from StoneX Trading
Thank you for your 5-star review of our customer service team! We are glad that we were able to address your concerns and provide you with the stellar experience you deserve. City Index appreciates your positive feedback!
access to formulas in the excel format
how to allow users to access the formulas & data of the trades in excel format for documentation , currently only data only .
September 30, 2024
Reply from StoneX Trading
We appreciate you taking the time to leave your review. We encourage you to contact our support team for additional questions. They can be reached by phone (+65 6826 9988), live chat, or email support.sg@cityindex.com.
The customer service lady was extremely…
The customer service lady was extremely helpful and patience.
I had previously spoken to a staff who was just in a hurry to leave the telephone but when i called back 2 days latter she changed my horrible experience into something else.
August 13, 2024
Reply from StoneX Trading
Dear Rosemary,
Thank you for your 5-star review. We appreciate that you took the time to review us, and hope you continue to enjoy trading with us. We are glad that we were able to address your concerns and provide you with the stellar experience you deserve.
Our Customer Service representatives and Forex Specialists work vigorously to ensure all our clients’ trading account questions are answered thoroughly and in a timely manner. However, we recognize that there are always ways in which we can improve and optimize customer experience. To this end, we are continuously training our staff to provide our customers with a more superior customer experience than they expect.
Please reach out to our customer support team with any additional information or feedback you may have that can further improve your experience. We appreciate your review and thank you for trading with City Index.
I’ve worked with better companies
When the platform works it’s good. The app continues to have bugs and the company seems to take no interest in fixing them. When problems arise the communication is very poor compared to their peers. Interactions with their staff are regularly very poor and on that front i’d rate them a 0
July 19, 2024
Unprompted review
Reply from StoneX Trading
Thank you for your review. As a result of the global outages impacting a third-party company, City Index experienced an interruption to our services. Our services have now been fully restored. We apologise for any inconvenience caused and appreciate your patience in this matter. We sincerely regret the problems you encountered with our app. Could you provide us with more details so that we can address the issue. Our support team will reach out to assist you Alternatively, to discuss your feedback in greater detail, we recommend that you contact us by phone and when connected press 9 to speak with a representative. Our support team is also available by live chat, or email at support.uk@cityindex.com.
I understand the global outage
I understand the global outage, but you ring to close a trade and guess what no answer. Meanwhile you lose money and there's nothing you can do. Other platforms affected yet up and running again.
July 19, 2024
Unprompted review
Reply from StoneX Trading
Thank you for your review. As a result of the global outages impacting a third-party company, City Index experienced an interruption to our services. Our services have now been fully restored. We apologise for any inconvenience caused. For any trade inquiries, please call the trading desk at 0203 194 1801 and when connected press 9 to speak with a representative. Our support team is also available by live chat or email at support.uk@cityindex.com.
Cityindex
Cityindex! What happen! Others platforms also get affected, they had already cleared and resolved the problems but you cityindex system still down! How many hours already?!
July 20, 2024
Unprompted review
Reply from StoneX Trading
We sincerely apologise for this interruption to our services and appreciate your patience in this matter. Our client services team remains on hand to assist with any issues or trading requests, so please don’t hesitate to contact us.
Poor Service yet again
In fairness a global issue today but for sure you can guarantee City Index always affected. Clearly no plan in place to deal with emergencies. I'm locked out of my account and can't get hold of the company. Open trades that needed to be actioned. You telephone and an hour later the line cuts off. Can't access account to utilise live chat. The whole thing a mess whilst costing me money as usual. Never the company !! A poorly run organisation with no interest serving their customers.
July 19, 2024
Unprompted review
Reply from StoneX Trading
As a result of the global outages caused by a third-party company, City Index continues to experience interruptions to our services. We fully appreciate how frustrating this is, and we are working hard to resolve the issues, and resume normal service.
Rest assured that we will be reviewing the execution of stops, limits, and margin close out that occur when our service resumes to ensure that customers won’t been disadvantaged by the outage. Our client services team remains on hand to assist with any issues or trading requests, so please don’t hesitate to contact us.
We sincerely apologise for this interruption to our services, and appreciate your patient in the matter
I am most grateful to Toby for all his…
I am most grateful to Toby for all his help. He dealt with the matter in a very professional and efficient manner
July 16, 2024
Reply from StoneX Trading
Thank you for your 5-star review of our customer service team! We are glad that we were able to address your concerns and provide you with the stellar experience you deserve. City Index appreciates your positive feedback!
Customer service chat
Manage to solve my queries easily through the online chat services.
July 5, 2024
Reply from StoneX Trading
Thank you for taking the time to share your positive experience with our services, William. City Index is thrilled to hear that it exceeded your expectations and appreciates your business!
Fast customer service
June 20, 2024
Reply from StoneX Trading
Thank you for your 5-star review of our customer service team! We are glad that we were able to address your concerns and provide you with the stellar experience you deserve. City Index appreciates your positive feedback!
Went above and beyond to help out
Went above and beyond to help out, extremely explanatory or definitely taught me a thing or two, Give Him a Pay rise god damn he deserves it!
June 20, 2024
Reply from StoneX Trading
Thank you for your great review of our services. We have passed your kind words on to our team. Customer satisfaction is our top priority, and we are thrilled that you enjoyed your experience.
Customer service was very efficient
Customer service was very efficient, providing timely answers when it mattered, and very kind while doing so.
June 19, 2024
Reply from StoneX Trading
Dear Blake, Thank you for your great review of our services. We have passed your kind words on to our team. The Customer Service team is passionate about providing every customer with an outstanding experience and they will be delighted to know they hit the mark with you.
Fast replies and solve my problem in a…
Fast replies and solve my problem in a heart beat ! Ease of withdrawal ! Definitely recommended
June 17, 2024
Reply from StoneX Trading
Your kind feedback really made our day! We are so pleased that our customer service team delivered the impeccable service we strive for. Thank you for your kind words and for choosing City Index.
prompt and efficient in addressing query
May 30, 2024
Reply from StoneX Trading
Your kind feedback really made our day! We are so pleased that our customer service team delivered the impeccable service we strive for. Thank you for your kind words and for choosing City Index.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.