very good selection of bullions and coins with good prices. had a little issue with the bank transfer but Melissa was very helpful in clearing it out. shipping was also professional with UPS but it wo... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Stonex is a reliable and trustworthy company with fair prices and good products. I have been placing orders with them for some time, and they have always been punctual with deliveries. If any issue ar... See more
Company replied
Having had problems with my previous order, I reluctantly placed another order with Stone X for some silver eagles and Krugerrands - because theirs were the cheapest. I was invoiced on the 30th of Sep... See more
Company replied
Choosing items and ordering were easy and intuitive. The staff and support were good. The items were as expected. The only downside was UPS delivery, which is always the same: they never deliver to yo... See more
Company replied
Company details
About StoneX Bullion
Written by the company
Characterised by trust, integrity and expertise, we offer investors an unparalleled platform to buy, sell and safely store their investments in gold, silver, platinum and other precious metals.
With a vision that aims to reshape the traditional norms of precious metals trading, StonexBullion.com integrates advanced digital solutions, ensuring smooth transactions and world-class customer service. Powered by a team of experienced professionals, our platform prioritises transparency so that every ounce traded is authenticated and secured to globally recognised standards.
We provide our clients with up-to-date market analyses to help them make informed decisions. Whether you're a savvy investor or a novice, StonexBullion.com offers a robust, user-friendly interface that combines the tangible value of investment products with the digital simplicity of today's trading world.
Choose StoneX Bullion for a forward-thinking precious metals trading experience. Buy precious metals online securely and quickly from our extensive range of gold and silver bars and coins.
Contact info
Taunustor 1, 60310, Frankfurt am Main, Germany
- +496934877570
- customercare@stonexbullion.com
- stonexbullion.com
4.6
Excellent
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 56% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
All the best Good job Good prices
January 12, 2024
Unprompted review
Reply from StoneX Bullion
Dear Mr. Babuder,
Thank you for taking the time to rate our services.
We always appreciate kind feedback for our hard work.
Looking forward to your next order!
Your StoneX Bullion Team
Reliable dealer with fast delivery…
Reliable dealer with fast delivery service. Poor packaging though. There was much dust, when I made the unboxing.
January 9, 2024
Unprompted review
Reply from StoneX Bullion
Dear Mr. Antonios,
Thank you for taking the time to rate our services.
After receiving your feedback regarding our packaging, we have decided to start using bubble wrap from now on.
Looking forward to your next order!
Your StoneX Bullion Team
Great service
Great service, good communication, splendid coins, super fast delivery in neat packaging - StoneX Bullion has been brilliant, especially for a first-time buyer :) Thank you
January 8, 2024
Unprompted review
Reply from StoneX Bullion
Dear Mrs. Vanessa,
Thank you for taking the time to rate our services!
We are happy to hear you have made a good new experience with us.
Looking forward to many new orders from you!
Your StoneX Bullion Team
Fast and perfect handling.
January 8, 2024
Unprompted review
Reply from StoneX Bullion
Dear Mr. Mats Thuresson,
Thank you for taking the time to rate our services.
We are always happy to receive genuine feedback.
Looking forward to your next order!
Your StoneX Bullion Team
Disappointing
Delivery delay not advised or explained. Questions ignored. Some very misleading coin offers. Inexperienced buyers beware.
January 9, 2024
Reply from StoneX Bullion
Dear Mr. Cole,
Thank you for taking the time to rate our services.
We hope you have a better understanding of the situation now after talking to us on the phone.
Looking forward to your next order!
Your StoneX Bullion Team
My order arrived fast and good…
My order arrived fast and good condition. I will come back for more orders!
January 7, 2024
Unprompted review
Reply from StoneX Bullion
Dear Mr. Rafael,
Thank you for taking the time to rate our services.
We always appreciate positive feedback for our teams work.
Looking forward to your next order!
Your StoneX Bullion Team
Always excellent service and superb…
Always excellent service and superb coins from this company.
Highly recommended.
December 11, 2023
Unprompted review
Reply from StoneX Bullion
Dear Mr. Jacob Lazarus,
Thank you for taking the time to rate our services.
We are always happy to hear kind feedback.
Looking forward to your next order!
Your StoneX Bullion Team
Very good
Very good - shipped on time as promised. As always the items were top quality. Have bought a few things over the years and service has been great
December 16, 2023
Unprompted review
Reply from StoneX Bullion
Dear Mr. James,
Thank you for taking your time to rate our services.
We are always happy to hear kind feedback.
Looking forward to your next order!
Your StoneX Bullion Team
Continuous good service
I made a purchase more than ten years since the last and it was just as good. Excellent communication, very good pricing and the whole sales handling was immaculate. Very good for British customers.
December 15, 2023
Unprompted review
Reply from StoneX Bullion
Dear Mr. Santa`s Beard,
Thank you for taking your time to rate our services.
We are happy to hear you have been using our services again and are a continuous satisfied customer.
Looking forward to your next order!
Your StoneX Bullion Team
10 years of very good service
I am 10 years buying from them. Always I select new coins 1oz gold. Excellent customer service. Perfect coins.
September 10, 2023
Unprompted review
Reply from StoneX Bullion
Dear Mr. Clancy,
The StoneX Bullion (Coininvest) team would like to thank you for your positive review and assure you that we do our best to always provide the best customer service.
We wish you an excellent day.
Best regards,
StoneX Bullion Team
First time buyer
As a first time buyer I did a couple of thing wrong but after contacting them we finally managed to fix my issue which by the way was my fault now my order is on its way happy days
July 7, 2023
Unprompted review
Reply from StoneX Bullion
Thank you for taking the time to write this review. We appreciate your feedback!
Your coininvest.com team
Changed their account number
I have used this company for many purchases over the last few years and found them very good.
I did have an issue with my last order as they had changed their bank account no. However their customer services investigated the issue and resolution was quick.
June 11, 2023
Unprompted review
Reply from StoneX Bullion
Thank you for taking the time to write this review! Hope to see you on our platform again soon,
Your coininvest.com team
Very helpful and professional service
Very helpful and professional service, I have zero reservations in recommending this fantastic company.
June 21, 2023
Unprompted review
Reply from StoneX Bullion
Thank you for taking the time to write this review! We are delighted that you have had such a positive experience with us.
Your coininvest.com team
Great as always
Low spreads vs spot in gold+ reliable and discreet sending procedure.
Silver spreads too hig.
Thank you.
June 4, 2023
Reply from StoneX Bullion
Thank you for taking the time to write this review! We are delighted that you have had a positive experience with us.
Your coininvest.com team
Faultless!!
Easy to place an order, fast shipping and great packaging. I would def comeback for more! Thank you 😊
June 4, 2023
Reply from StoneX Bullion
Thank you for taking the time to write this review! We are delighted that you had such a positive experience with us.
Your coininvest.com team
Reply from StoneX Bullion
Thank you for taking the time to write this review! We are delighted that you had such a great experience with us. We hope to see you again on the platform soon!
Your coininvest.com team
To me the BEST place to buy gold and…
To me the BEST place to buy gold and silver in all UE. Put only 4 stars because sometimes selling take long time.
June 4, 2023
Reply from StoneX Bullion
Thank you for taking the time to write this review! We are delighted that you had such a positive experience with us. We are always looking to improve our offering, so thank you for sharing your feedback.
Your coininvest.com team
Great company with great service
June 4, 2023
Reply from StoneX Bullion
Thank you for taking the time to write this review! We are delighted that you had such a positive experience with us. Hope to see you again on our platform soon!
Your coininvest.com team
Good customer support
They have an impressive customer support system that really takes care of your requirements.
June 5, 2023
Reply from StoneX Bullion
Dear Chuks,
Thank you for taking the time to provide feedback to our services.
We are happy to hear you were satisfied with our customer service team.
Looking forward to your next order with us, so maybe next time we will earn a 5 star rating from you.
Your StoneX Bullion Team
Reply from StoneX Bullion
Thank you for taking the time to write this review! We are delighted that you had such a positive experience with us. Hope to see you again on our platform soon!
Your coininvest.com team
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