very good selection of bullions and coins with good prices. had a little issue with the bank transfer but Melissa was very helpful in clearing it out. shipping was also professional with UPS but it wo... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Stonex is a reliable and trustworthy company with fair prices and good products. I have been placing orders with them for some time, and they have always been punctual with deliveries. If any issue ar... See more
Company replied
Having had problems with my previous order, I reluctantly placed another order with Stone X for some silver eagles and Krugerrands - because theirs were the cheapest. I was invoiced on the 30th of Sep... See more
Company replied
Choosing items and ordering were easy and intuitive. The staff and support were good. The items were as expected. The only downside was UPS delivery, which is always the same: they never deliver to yo... See more
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Company details
About StoneX Bullion
Written by the company
Characterised by trust, integrity and expertise, we offer investors an unparalleled platform to buy, sell and safely store their investments in gold, silver, platinum and other precious metals.
With a vision that aims to reshape the traditional norms of precious metals trading, StonexBullion.com integrates advanced digital solutions, ensuring smooth transactions and world-class customer service. Powered by a team of experienced professionals, our platform prioritises transparency so that every ounce traded is authenticated and secured to globally recognised standards.
We provide our clients with up-to-date market analyses to help them make informed decisions. Whether you're a savvy investor or a novice, StonexBullion.com offers a robust, user-friendly interface that combines the tangible value of investment products with the digital simplicity of today's trading world.
Choose StoneX Bullion for a forward-thinking precious metals trading experience. Buy precious metals online securely and quickly from our extensive range of gold and silver bars and coins.
Contact info
Taunustor 1, 60310, Frankfurt am Main, Germany
- +496934877570
- customercare@stonexbullion.com
- stonexbullion.com
4.6
Excellent
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 56% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastico
August 16, 2024
Unprompted review
Reply from StoneX Bullion
Estimado Sr. M. Salse Fàbrega,
gracias por su amable comentario.
Nos alegramos de que su experiencia haya sido estupenda. Si hay algo más que podamos hacer para que su próxima experiencia sea aún mejor, por favor, háganoslo saber.
¡Estamos aquí para ayudar y esperamos poder servirle de nuevo!
Su equipo de StoneX Bullion
Best Precious Metals DEalers in Europe!!
Hanane Beausejour and Valentina Sorace are REAL professionals!
They make Stone X look very good!!
Keep going!!
Dr Michael Mc Gannon, MD
August 13, 2024
Unprompted review
Reply from StoneX Bullion
Dear Michael,
Thank you for your valuable feedback.
We’re thrilled to hear that you had a positive experience and you appreciated the support provided by the team.
We look forward to serving you again in the future.
Your StoneX Bullion Team
Again good deal with them
Again good deal with them. I bought a gold bar from them last week and I have received in three days! I am their customer since 2020 and I am always satisfied with their services and supports.
August 8, 2024
Unprompted review
Reply from StoneX Bullion
Dear Mah Sin,
Thank you for your valuable feedback and recommendation. We’re thrilled to hear that you had a positive experience and appreciate your loyalty.
We look forward to serving you again in the future.
Your StoneX Bullion Team
Very fast and helpful customer service.
Very fast and helpful customer service.
Good prices.
Great business, recommended
August 8, 2024
Unprompted review
Reply from StoneX Bullion
Dear Mr. Andre,
thank you for your kind words!
We're delighted to hear that you found our customer service both fast and helpful. It's great to know that our prices met your expectations as well.
Your recommendation means a lot to us, and we're committed to continuing to provide the great service you experienced.
We look forward to serving you again!
Your StoneX Bullion Team
Always exceeding expectations
Keep coming back to StoneX for all my precious medals. The prices and service, no one (in my experience) comes close on mainland Europe. Outstanding experience from start to finish, a true pleasure.
August 8, 2024
Unprompted review
Reply from StoneX Bullion
Dear Mr. Paolo,
thank you so much for your glowing review!
We're thrilled to hear that you've consistently had outstanding experiences with us. Exceeding expectations is what we strive for, and it's wonderful to know that our prices and service have stood out to you in such a positive way.
We truly value your continued trust in us for your precious metals needs, and we're committed to maintaining those high standards.
Looking forward to your next order!
Your StoneX Bullion Team
Excellent provider
Excellent provider; online, unfortunately, in the past I found unserious people; with them, if my experience is worth anything, you can be sure
August 1, 2024
Unprompted review
Reply from StoneX Bullion
Dear Mr. Fezzi,
thank you for taking your time to rate our services.
We're delighted to hear that you had a positive experience with us.
We strive to provide reliable and professional service, and it's great to know that we stood out from your past experiences.
Your satisfaction is our priority, and we appreciate your trust in us.
Looking forward to your next order!
Your StoneX Bullion Team
I had a small problem with receiving…
I had a small problem with receiving payment. They solved it quickly, very professionally and always with a smile. Delivery, perfect.
July 25, 2024
Unprompted review
Reply from StoneX Bullion
Dear Mr. Salvador Diaz,
thank you for taking your time to rate our services.
We are happy to hear your genuine feedback. Our team is grateful for your kind words.
Looking forward to your next order!
Your StoneX Bullion Team
Very good experience
After a couple of questions, i made an order, very fast shipping and well packed, will buy again +++++A1
July 22, 2024
Unprompted review
Reply from StoneX Bullion
Dear Mr. Larsen,
thank you for taking your time to rate our services.
We are grateful for your genuine feedback.
Looking forward to your next order!
Your StoneX Bullion Team
Secure and Professional
I had an important issue, but the great customer service has solved it in less than one week, they have a great level of security and attention to the suspect operations, this level of attention has literally saved me.
July 12, 2024
Unprompted review
Reply from StoneX Bullion
Dear Mr. Raclau,
thank you for taking your time to rate our services.
We are happy to hear your kind feedback.
Looking forward to your next order!
Your StoneX Bullion Team
Professional, patient and pleasant!
An error had occured in my bank during the transfer of funds which I was not aware of.
Luckily for me I was in the best of hands of StoneX Bullion, more precisely Bea.
She was very patient with me and in a professional and pleasant manner guided me through the process of figuring out what might have happened.
I can say without exaggerating that she made sure I did not panic. Because if there is one thing I hate more than anything is when finances go wrong because of technicalities.
Bea is the best!
StoneX Bullion has my trust for sure.
My wife and I have been buying from them since 2023 and so the journey continues.
I hope you all have a wonderful summer vacation!
Best regards
Vazgen
July 3, 2024
Unprompted review
Reply from StoneX Bullion
Dear Mr. Ibsgaard Avagian,
thank you for taking your time to rate our services.
Your kind and genuine feedback is greatly appreciated.
It is lovely to have you both as our loyal customers.
We are looking forward to your next order!
Your StoneX Bullion Team
Efficient and professional service
Efficient and professional service. Very reasonable pricing. I have used a few other vendors in the past but have concluded that StoneX Bullion is the best of the ones I have tried.
June 27, 2024
Unprompted review
Reply from StoneX Bullion
Dear Mr. Hansen,
thank you for taking your time to rate our services.
We are happy to hear your genuine feedback.
Looking forward to your next order and having you as our regular customer!
Your StoneX Bullion Team
Reply from StoneX Bullion
Dear Mr. Shkolnikov,
thank you for taking your time to rate our services.
We are happy to hear how satisfied you are with us.
Looking forward to your next order!
Your StoneX Bullion Team
StoneXbullion review
Hi, rest assured that you are in good hands while doing business together with StoneXbullion. They provide the clients with a highly professional service team that will guide you along the whole process.
The purchasing and selling back procedure runs smoothly. I made several transactions with their help and hope to do some more in the near future. A happy cutomer! Br, KvS
June 7, 2024
Unprompted review
Reply from StoneX Bullion
Dear White Eagle,
thank you for taking your time to rate our services.
We are happy to hear your kind, genuine feedback.
Looking forward to your next order or buyback with us!
Your Stonex Bullion Team
Excellent Site and Services
I recently had the pleasure of dealing with SroneX Bullion, and I must say, I was impressed. Their website is user-friendly, making it easy to navigate and find what was needed. The rates offered were competitive, which was a pleasant surprise. However, what truly stood out to me was the exceptional post-sales service provided by Mz. Bea. She was incredibly responsive, addressing any queries or concerns I had promptly and efficiently. Her level of support was truly commendable, both by emails and a phone call and it made the entire experience seamless and enjoyable. I highly recommend this company, thanks to Bea's outstanding service.
April 19, 2024
Unprompted review
Reply from StoneX Bullion
Dear Mr. Frid,
thank you for taking your time to rate our services.
We are happy to hear you are satisfied with everything and to read your positive feedback.
Looking forward to your next order!
Best regards from Bea,
Your StoneX Bullion Team
Excellent service
Excellent service. Always responded promptly to all emails and assisted me very well indeed. I would highly recommend this company.
William Kelly
March 11, 2024
Unprompted review
Reply from StoneX Bullion
Dear Mr. F. Kelly,
thank you for taking your time to rate our services.
We are happy we have been of assistance to you.
Looking forward to your next order!
Your StoneX Bullion Team
Efficient communication
Efficient communication, adequate follow up and very reliable.
March 4, 2024
Unprompted review
Reply from StoneX Bullion
Dear Mr. Magnier,
thank you for taking the time to rate our services and for your kind words.
We are happy to hear you are satisfied with us.
Looking forward to your next order!
Your StoneX Bullion Team
5 Stars
Fast shipment, quick communication times, secure packaging. Everything you need. I would definitely recommend!
February 26, 2024
Unprompted review
Reply from StoneX Bullion
Dear Mr. M Z,
thank you for taking your time to rate our services.
We are very appreciative of your kind feedback.
Looking forward to your next order!
Your StoneX Bullion Team
Reliable
Reliable, trustworthy, well-priced company for buying gold coins. Stonex was able to ship internationally within Europe without any issues. Very responsive customer support too, which I appreciated.
February 28, 2024
Unprompted review
Reply from StoneX Bullion
Dear LibertyBuffalo,
thank you for taking your time to rate our services.
We are happy to hear you are satisfied with us.
Looking forward to your next order!
Your StoneX Bullion Team
Trustworthy & Professional
Quick, professional service with support personnel who ensure any queries or issues are resolved asap.
February 16, 2024
Unprompted review
Reply from StoneX Bullion
Dear Consumer,
thank you for taking your time to rate our services.
Your genuine feedback means a lot to us. We are happy to have you as our customer.
Looking forward to your next order!
Your StoneX Bullion Team
All the best Good job Good prices
January 12, 2024
Unprompted review
Reply from StoneX Bullion
Dear Mr. Babuder,
Thank you for taking the time to rate our services.
We always appreciate kind feedback for our hard work.
Looking forward to your next order!
Your StoneX Bullion Team
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