very good selection of bullions and coins with good prices. had a little issue with the bank transfer but Melissa was very helpful in clearing it out. shipping was also professional with UPS but it wo... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Stonex is a reliable and trustworthy company with fair prices and good products. I have been placing orders with them for some time, and they have always been punctual with deliveries. If any issue ar... See more
Company replied
Having had problems with my previous order, I reluctantly placed another order with Stone X for some silver eagles and Krugerrands - because theirs were the cheapest. I was invoiced on the 30th of Sep... See more
Company replied
Choosing items and ordering were easy and intuitive. The staff and support were good. The items were as expected. The only downside was UPS delivery, which is always the same: they never deliver to yo... See more
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Company details
About StoneX Bullion
Written by the company
Characterised by trust, integrity and expertise, we offer investors an unparalleled platform to buy, sell and safely store their investments in gold, silver, platinum and other precious metals.
With a vision that aims to reshape the traditional norms of precious metals trading, StonexBullion.com integrates advanced digital solutions, ensuring smooth transactions and world-class customer service. Powered by a team of experienced professionals, our platform prioritises transparency so that every ounce traded is authenticated and secured to globally recognised standards.
We provide our clients with up-to-date market analyses to help them make informed decisions. Whether you're a savvy investor or a novice, StonexBullion.com offers a robust, user-friendly interface that combines the tangible value of investment products with the digital simplicity of today's trading world.
Choose StoneX Bullion for a forward-thinking precious metals trading experience. Buy precious metals online securely and quickly from our extensive range of gold and silver bars and coins.
Contact info
Taunustor 1, 60310, Frankfurt am Main, Germany
- +496934877570
- customercare@stonexbullion.com
- stonexbullion.com
4.6
Excellent
1K reviews
Replied to 56% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The best💙❤️💙❤️💙❤️💙❤️
February 12, 2026
Unprompted review
Reply from StoneX Bullion
Thank you for your kind feedback!
Nice customer service
Nice customer service, nice coins :) BUT UPS is the worst delivery here in Sweden and lied about trying to deliver even though we were at home and have camera survellience... so maybe I will order somewhere else where the UPS is not the delivery company the next time.
February 12, 2026
Unprompted review
Reply from StoneX Bullion
thank you for your kind feedback; we are glad you were satisfied with our customer service and coins, and we are sorry to hear about the UPS situation in Sweden—we appreciate your input and will forward it internally.
Fast service
Fast service, reliable and very professional. Shipments fully tracked by UPS on every step of the way! Welldone. No hidden costs and everything was transparent
February 6, 2026
Unprompted review
Reply from StoneX Bullion
Thank you very much for your positive review. We are glad to hear that you were satisfied with our fast and transparent service.
Reply from StoneX Bullion
Thank you for your feedback. We’re glad everything went well and appreciate your positive note on the communication.
Professionality
Thanks for the professionality demonstrated. Regards
February 2, 2026
Unprompted review
Reply from StoneX Bullion
Thank you for your kind words. We appreciate your trust
Super fast delivery of goods.
Very efficient customer service & super fast delivery.
January 26, 2026
Unprompted review
Reply from StoneX Bullion
Thank you for your kind feedback! We're delighted to hear you were happy with our service and fast delivery.
This is only my first buy
This is only my first buy, but good experience. Everything was clear and easy.
January 26, 2026
Unprompted review
Reply from StoneX Bullion
Thank you for sharing your experience. We look forward to assisting you again.
Al went very smooth
January 20, 2026
Unprompted review
Reply from StoneX Bullion
Thank you for your review! We’re glad to hear that everything went smoothly.
Quick delivery and Quality products.
January 20, 2026
Unprompted review
Reply from StoneX Bullion
Thank you so much for your kind feedback!
Thank you very much for the order
Thank you very much for the order. Yes, I have received it, and I am very satisfied — I received exactly what I ordered.
Thank you!
The only issue was with the delivery. Without any notification, the courier reported on two consecutive days that there was no one available to receive the parcel. This is clearly not true, as it was an expensive product and I was very much expecting the delivery. However, the courier never contacted me.
After coordinating with customer support, I personally went to the logistics center on the third day to collect the parcel.
January 14, 2026
Unprompted review
Reply from StoneX Bullion
Thank you very much for your feedback. We are delighted that you are satisfied with your order, and we truly appreciate you taking the time to share your experience. Your comments help us continue delivering excellent service.
Reply from StoneX Bullion
Thank you for your great feedback!
I've made two orders from them
I've made two orders from them. Everything arrived in a timely fashion and I have no issues whatsoever regarding the quality of the product or the delivery. Top notch, would recommend for purchasing bullion.
January 9, 2026
Unprompted review
Reply from StoneX Bullion
Thank you for your great feedback!
We’re delighted that the quality fully met your expectations.
Reply from StoneX Bullion
Thank you so much! We truly appreciate it.
I am Blessed
January 8, 2026
Unprompted review
Reply from StoneX Bullion
Dear Mr. Sonnenberg,
Thank you for sharing your thoughts!
We’re so glad to hear you feel blessed—that’s exactly the experience we aim to provide. Your satisfaction means a lot to us, and we look forward to continuing to serve you!
Your StoneX Bullion Team
Excellent service and delivery.
December 24, 2025
Unprompted review
Reply from StoneX Bullion
Dear Mr. Rechea,
Thank you for your feedback!
We’re thrilled to hear that you had an excellent experience with our service and delivery. Your satisfaction means a lot to us, and we look forward to serving you again soon!
Your StoneX Bullion Team
Been buying for several years now
Been buying for several years now, in total a handfull of times, and as ususl it works fine and everything received as described, but the UPS delivery can be a bit problematic with a slow or random delivery issues without any good communication on behalf of UPS, so keep in contact with UPS during the whole delivery process via customer support/phone is a good routine!
Am a Swedish resident inside of EU, so never have any other problems with tax or fees, etc!
Thanks! :-)
December 23, 2025
Unprompted review
Reply from StoneX Bullion
Dear Mr. Tullgren,
Thank you so much for your continued trust and for sharing your experience!
We’re delighted to hear that everything has worked well and arrived as described over the years. Your feedback about UPS delivery is very valuable—while shipping partners can sometimes have challenges, we appreciate your tip about staying in touch with them during the process. We’ll also keep working on improving communication wherever possible.
It’s great to know that ordering from within the EU has been smooth for you regarding taxes and fees. Thanks again for your loyalty and for taking the time to write this review—we look forward to serving you again!
Your StoneX Bullion Team
Everything went well
Everything went well, experience was smooth, coins arrived as promised. 5/5
December 20, 2025
Unprompted review
Reply from StoneX Bullion
Dear Kalle Rehakka,
Thank you so much for your fantastic feedback.
We’re delighted to hear that everything went smoothly and your coins arrived as promised. Your satisfaction is our top priority, and we look forward to serving you again soon!
Your StoneX Bullion Team
Reply from StoneX Bullion
Dear Mr. Ribeiro,
Thank you so much for your feedback.
We’re thrilled to hear you’re happy with our service. Your satisfaction is our top priority, and we look forward to serving you again soon!
Your StoneX Bullion Team
From order to delivery
Easy to make payment for order, very attractive prices, thus buy from StoneX instead of buying from my own country. The delivery is extremely fast too. Once my order is shipped, UPS delivered my order in 3 days.
December 15, 2025
Unprompted review
Reply from StoneX Bullion
Dear Carmen,
Thank you so much for sharing your experience! We’re delighted to hear that you found our prices attractive and that the ordering and payment process was easy. It’s fantastic to know that UPS delivered your order so quickly after shipping.
We truly appreciate your trust in choosing StoneX Bullion over local options and look forward to serving you again soon.
Your StoneX Bullion Team
Very professional company
Very professional company. Their prices are among the best I’ve found, and they offer excellent customer service. This website was recommended to me by a friend, and I’m very happy he shared it with me.
I’m giving 4 stars instead of 5 only because I experienced some issues with the UPS delivery. The shipment was supposed to be delivered in France, but UPS made mistakes with the address. Thanks to Stone X’s customer care, everything was resolved within a few days, and I eventually received the precious material in 4 working days instead of 2.
Overall, I’m very satisfied, although I believe they could consider using a more professional delivery company than UPS.
December 15, 2025
Unprompted review
Reply from StoneX Bullion
Dear Margherita,
Thank you for your kind words and for sharing your experience! We’re delighted to hear that you’re satisfied with our prices and customer service.
Please kindly note that StoneX Bullion and UPS are two separate companies, but we will make sure to forward your feedback to one of our courier partners regarding the delivery issues you encountered.
If there’s anything else we can do to make your experience a 5-star one, feel free to reach out to us directly at customercare@stonexbullion.com. We’re always happy to assist!
Your StoneX Bullion Team
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