Dodgy do not buy from StoolTopia
Dodgy! Would not recommend purchasing from this website. There aren’t many reviews out there about Stooltopia and they are very mixed. I thought I was being diligent in my repurchase checks, so ultimately made the decision to buy. Very bad decision.
I bought a solid walnut cabinet for over $1200. It did not arrive on day of delivery through tracking. Stayed home all day to receive it. Email contact said they were sorry they couldn’t find my order so I’d have to wait for next business day delivery. Item did arrive. Flat packed! Immediately knew this was not a good sign. You don’t pay over $1k just to build it yourself. There were no instructions!! The material was mdf with laminate (not solid wood) I could work out it was not the same cabinet -a very poor cheap attempt at replicating the design.
I contacted them again through email stating my concern and asking for refund. They sent through poorly design instructions and said the design on their website had been updated. I looked on the website, the updated version was still not the same cabinet as the flatpack they sent. And you can’t sell someone a modified design anyway!! Only after finally calling them (office closes at 3pm so that made it difficult for me), did they agree to a refund. I was still very wary about whether it would happen but we did speak to a “real person” so there was hope.
The refund did come through eventually-it took a couple of weeks. They picked up the cabinet. I was just so disappointed with the whole company and process.
They do not sell what they advertise. Cheaply made flat packed versions. Temu but with a large price tag! Terrible!