We required storage during a particularly difficult time and this was all co-ordinated online and on the phone with Glenn. He was so friendly and helpful, and made the entire process easy.
Company replied

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We required storage during a particularly difficult time and this was all co-ordinated online and on the phone with Glenn. He was so friendly and helpful, and made the entire process easy.
Company replied
Great, generous staff! Beautiful building with a charming history in a quiet suburban area. Easy to sign up, store & visit. It's our first time renting a storage locker while we travel light around ho... See more
Company replied
Glenn and the team are very friendly, going out of their way to help and provide advice. The prices are reasonable and there is a wide variety of storage options. Only two things to note - minimum re... See more
Company replied
Great 👍 very happy with our new storage unit , Friendly & helpful staff Quin helped set everything up within 30 minutes , 5 stars highly recommend 👍
Company replied
Written by the company
We're not just another storage company; we're the trusted name in secure, reliable storage units right across Australia. With over 200 friendly self storage facilities across Australia and New Zealand, we're here to take the stress out of moving, renovating, or just finding a bit of extra space. We believe your stuff shouldn't get in the way of your dreams. That's why we say: Stuff It, Live More.
Ready to reclaim your spare room and simplify your life? Stuff It. Live More.
Storage King is here to make your storage experience smooth, secure, and stress-free.
Give us a call on 1800 100 700 or get a free quote online today!
Visit our website: storageking.com.au
47 Richmond Tce, 3121, RICHMOND, VIC, Australia
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Replied to 82% of negative reviews
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It’s still underway but the moving my things in was effortless and great.

Reply from Storage King Australia - Richmond
The Manager at the Richmond facility provided service beyond excellent. From initial contact to visits to facility to unload he was informative, thoughtful and provided assistance along the way. A Manager with qualities seen so very little today. He takes a professional approach and was customer centric each and every time. The facility is clean, organised and shows customers are always at front of mind. In a very stressful time the actions of this awesome Manager made the world of difference in our transition to a new city and a new state. Thank you!

Reply from Storage King Australia - Richmond
Glen runs a very organised and helpful storage unit. It was easy to negotiate and all the staff I spoke with were reliable and consistent.

Reply from Storage King Australia - Richmond
I very recently took up a storage unit at Storage King Richmond to help me manage an expanding business. Glenn and the team helped me find the most suitable space in size, proximity to lift etc and my experience has this far been nothing short of amazing. I love the extra freedom and order this additional space provides me and my business

Reply from Storage King Australia - Richmond
Only for the fact parents lived over an hour away could we store all the white goods. No other space was offered by this company even though we had travelled all the way from Canberra…
Had not received a phone call or a an email to say lift was not working at this time

Reply from Storage King Australia - Richmond
Super friendly and helpful team who were happy to work with me to find the right storage solution and provide support, advice and help during my move.

Reply from Storage King Australia - Richmond
DO NOT USE THIS FACILITY. I attended my storage unit today in order to empty it, only to find it had been tampered with and all valuables stolen. Reception told me they noticed it was tampered with 2 months ago and I had been left a voicemail. A new lock was put on it and I was not provided with a new key.
No such voicemail record and nothing in writing informing me of this. Due to elapsed time police have informed me I have no chance of recovering any of my valuables.
There is no CCTV available now because of elapsed time and not being informed upon the date of noticing it was tampered.
I don’t even have words to express how upset and disappointed I am by this. Your job is to keep my belongings secure, this has not been done! And who knows who else has been robbed and is waiting to find out?
I hope to be fully compensated for this outstanding negligence on behalf of Storage King and their useless staff. I am sadly not hopeful judging by how terribly this has been managed to date.
Glenn and Craig at Storage King Richmond were super helpful and accommodating in assisting with storage for my interstate move. Everything was straightforward, quick, and with excellent customer service.
10/10 would recommend.

Reply from Storage King Australia - Richmond
The Team are exceptional very happy with the service.

Reply from Storage King Australia - Richmond
Easy access to storage and helpful staff! Not too busy!

Reply from Storage King Australia - Richmond
Could not fault them. Had an urgent need to store a room full of items. Incredibly easy to organize great communication and prices really good.

Reply from Storage King Australia - Richmond
Super friendly and helpful staff.. Moving is a stressful time and it really helps that these guys go above and beyond to take as much worry and stress out of the process

Reply from Storage King Australia - Richmond
Friendly, helpful service which made the whole moving experience smooth and straightforward. Our belongings were kept safe and secure at a good price. Would definitely recommend.

Reply from Storage King Australia - Richmond
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