Fiona, Leah and Allison have been really helpful and patient. Our possessions from abroad were held up and they reassured us that they would find a shed for us, which they did. The facility is very c... See more
Company replied

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Fiona, Leah and Allison have been really helpful and patient. Our possessions from abroad were held up and they reassured us that they would find a shed for us, which they did. The facility is very c... See more
Company replied
Allison has been helpful and always friendly when we have contacted her with our questions. She's assisted both with which boxes to use for packing as well as the size storage unit is best for us. The... See more
The service was great. Right from the initial phone call, through to dealing with Fiona in reception when inspecting the storage and making final arrangements, to storing and then moving out. The s... See more
I was in need of storage urgently and thought I’d email storage king whom I’d been with before. I received a response very quickly and thanks to Alison I was able to rent a space by that afternoon.... See more
Written by the company
We're not just another storage company; we're the trusted name in secure, reliable storage units right across Australia. With over 200 friendly locations, in cities such as Sydney, Melbourne, Brisbane, Perth, Adelaide, and Canberra, we have self storage facilities across Australia and New Zealand, we're here to take the stress out of moving, renovating, or just finding a bit of extra space. We believe your stuff shouldn't get in the way of your dreams. That's why we say: Stuff It, Live More.
Ready to reclaim your spare room and simplify your life? Stuff It. Live More.
Storage King is here to make your storage experience smooth, secure, and stress-free.
Give us a call on 1800 100 700 or get a free quote online today!
16 Pinter Dr, 4215, SOUTHPORT, QLD, Australia
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Terrible customer service!!!!
The day we were supposed to move in there was a power outage, which meant we couldn't access our unit and our removalist bill ended up being way more expensive than anticipated as he had to unload everything he had loaded and return the next day to try again (and guess what, the power was out again and he had to use the stair to access our unit).
I tried calling them multiple times to see what they could to to help us and the customer service was just appalling. They were extremely unhelpful and arrogant on the phone. The customer is definitively not valued at Storage King.
I am just waiting on the fixed term of my contract to end so I can take my stuff out of there.
Completely DO NOT recommend their services. TERRIBLE experience.

Reply from Storage King Australia - Southport
Staff and facilities Storage King in Southport 10/10, so friendly, professional and always so helpful and attentive.

Reply from Storage King Australia - Southport
Very helpful staff and the facilities is very tidy and well signed for safety. I use this storage King Southport a lot and access is easy plus all the equipment you need is on standby for your use. Very happy 👍🏼

Reply from Storage King Australia - Southport
Storage King girls could not have been more helpful, they were wonderful. I would not hesitate to recommend them.
Regards Dianne.

Reply from Storage King Australia - Southport
The staff were really friendly & helpful - it was also easy to access.

Reply from Storage King Australia - Southport

Reply from Storage King Australia - Southport
The lady in charge of the storage king in Southport - Minnie Street was amazing. Great customer service and professional.

Reply from Storage King Australia - Southport

Reply from Storage King Australia - Southport
Great staff service and accessibility to storage. Your staff made this so easy and are so helpful everytime.

Reply from Storage King Australia - Southport
The staff are so helpful and friendly to me at the stressful time of moving.
The facility is clean, well lit and accessible.
Thank you

Reply from Storage King Australia - Southport
Needed more Info. Came on a sunday never having been to a storage place before had no idea what to do until another customer came and explained. Everything was closed and didn't realise we had to open a "garage" door to get in. Also numbers could be better displayed as we spent a lot of time going the wrong way. Was problems were solved we were ok

Reply from Storage King Australia - Southport
When I arrived to the site (under my emergency moving logistics)..The office was shut. Understandable. Yet the transfer lift at my unit end was
un-operational. The after hours number rang out with no one manning the phones or a suggestive solution of getting my storage to the 2nd level...luckily another renter vacating the premises shared using the far away lift at the opposite direction of us , that you can walk alllllll.. the way to this end, under which we stood. So as to say.. this was a stressful entry to initially using your company.

Reply from Storage King Australia - Southport
THE LADY WAS HELPFUL AND FRIENDLY AND OBLIGINGG

Reply from Storage King Australia - Southport
Friendly & helpful staff; good range of storage solutions; very clean & easily accessible facilities; trolleys available; well ventilated property; secure access

Reply from Storage King Australia - Southport

Reply from Storage King Australia - Southport
Fiona, Leah and Allison have been really helpful and patient. Our possessions from abroad were held up and they reassured us that they would find a shed for us, which they did. The facility is very clean and easy to access.
We are extremely happy with the service we are receiving.

Reply from Storage King Australia - Southport
Very helpful professional staff that assisted greatly with my storage needs can highly recommend the Southport facility

Reply from Storage King Australia - Southport
Amazing and caring staff that go above and beyond thank you

Reply from Storage King Australia - Southport
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