Banner for Storage King Australia

Storage King Australia Reviews 

14,419
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,399 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the local team members for being extremely friendly, knowledgeable, and always ready to go above and beyond to assist everyone. Reviewers constantly mention the exceptionally clean facilities, straightforward sign-up procedures, and convenient access options that make storing items completely stress-free and smooth. However, some customers also noted frustrating experiences regarding rigid company policies, cumbersome digital processes, or unexpected access code failures on weekends. A few visitors encountered difficulties when trying to get emergency support outside regular working hours or dealing with strict identification rules.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing them as lovely, helpful, and professional.... See more

Service

Consumers find service to be exceptionally positive, praising staff for being helpful, professional, and easy... See more

Facilities

People report positive experiences with facilities, noting that the storage units and spaces are consistently... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how easy it is to deal with staff and... See more

Customer service

Customers report positive experiences with customer service, praising staff for being friendly, responsive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First contact by phone was extremely friendly professional and helpful. My next contact was face to face, again extremely friendly helpful and professional. My access pin would not work. I contacted t... See more

Rated 5 out of 5 stars

Smooth process Easy access to storage Excellent customer service and help at initial sign up and upon entry when first accessed site Great pricing Would highly recommend to others wanting a sea... See more

Company replied

Rated 5 out of 5 stars

First time customer at Storage King Acacia Ridge, Great service, helpful Staff, even took me on a tour to see what the unit looked like.Bonus part was they had a hire van, I was winning!! Moved out t... See more

Company replied

Rated 5 out of 5 stars

Best of the best when it comes to location, facilities, service, prices ,staff in storage business .I highly recommend Storage King they are truly professional Thank you to all especially to Craig'N... See more

Company replied


Company details

  1. Self-Storage Facility
  2. Automobile Storage Facility
  3. Moving Supply Store
  4. Packaging Supply Store
  5. Records Storage Facility
  6. Storage Facility

About Storage King Australia

Written by the company

Storage King Australia: Stuff It. Live More.

We're not just another storage company; we're the trusted name in secure, reliable storage units right across Australia. With over 200 friendly locations, in cities such as Sydney, Melbourne, Brisbane, Perth, Adelaide, and Canberra, we have self storage facilities across Australia and New Zealand, we're here to take the stress out of moving, renovating, or just finding a bit of extra space. We believe your stuff shouldn't get in the way of your dreams. That's why we say: Stuff It, Live More.

Why Aussies Love Storing with Storage King:

  • Total Peace of Mind: We take security seriously so you don't have to worry. Our facilities have advanced security measures, so your cherished belongings are in safe hands.
  • Flexible and Fair: Life changes, and your storage should too! We have every unit size imaginable, from small lockers to huge warehouse-sized spaces. Plus, our storage spaces are simply month-to-month — no lock-ins, no fuss.
  • We Help You Move: Forget the endless hunting for boxes! We stock all the high-quality moving boxes, packing tape, and bubble wrap you'll need right in-store. Need a hand with transport? Many of our locations offer convenient vehicle hire options, including courtesy van or truck use on move-in.
  • Easy Access, Everywhere: Our locations are clean, well-lit, and designed for easy drive-up access. Pop in when you need to, thanks to our generous access hours.
  • Real People, Real Help: Our local Australian team are experts in storage and genuinely love helping people. Come chat to us! We'll help you figure out the perfect fit and share our best moving tips.

How We Can Help You:

  • Home Storage: Clearing space for a renovation, moving house, or just getting rid of the clutter.
  • Business Storage: Need a clean, dry space for inventory, tools, important files, or equipment? We're the affordable warehousing alternative.
  • Vehicle Storage: Safe, secure long-term parking for your beloved car, boat, or caravan.
  • Boxes & Packing Supplies: Get everything you need to pack safely in one convenient place.

Ready to reclaim your spare room and simplify your life? Stuff It. Live More.

Storage King is here to make your storage experience smooth, secure, and stress-free.

Give us a call on 1800 100 700 or get a free quote online today!


Contact info

Get Your FREE, No-Obligation Quote Today

Need Storage? Get your FREE quote now — it's easy and no obligation!


4.8

Excellent

TrustScore 5 out of 5

14K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 65% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(14,419)

1,322 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Secure

Secure, friendly

August 6, 2026
Storage King Australia logo

Reply from Storage King Australia

Hi Melinda, Thank you for the positive feedback!

Rated 5 out of 5 stars

Staff and Facilities

The staff and the ease in which I was anble to view the facility and ask many questions.

August 2, 2026
Storage King Australia logo

Reply from Storage King Australia

This is great news! We're so happy to know that you had a good experience. Thank you for your review.

Rated 5 out of 5 stars

Friendly service

Friendly, very responsive manager. Spotless facilities.

August 6, 2026
Storage King Australia logo

Reply from Storage King Australia

This is great news! We're so happy to know that you had a good experience. Thank you for your review.

Rated 5 out of 5 stars

Storage

Storage, comunication etc

August 6, 2026
Storage King Australia logo

Reply from Storage King Australia

Hi Rose, Thank you for the great review!

Rated 5 out of 5 stars

Will I was needed place to store my…

Will I was needed place to store my tools and some other stuff because my car was full of them so every time when I was looking for something in my car was hard to find it that’s why I had to get a storage unit, my storage is small because expensive I can’t afford to get a bigger storage unit, so yeah I am happy with the storage king but in mane time I am looking for cheaper storage.

August 6, 2026
Storage King Australia logo

Reply from Storage King Australia

Thanks for your feedback, Sima! We're glad to hear you found a suitable storage solution with us. We understand the importance of affordability and appreciate your thoughts. Feel free to reach out if you have any questions about our options!

Rated 5 out of 5 stars

Very helpful staff

August 12, 2026
Storage King Australia logo

Reply from Storage King Australia

Thanks for the great review, Michael. It is a pleasure to be of service.

Rated 5 out of 5 stars

The price was great and it is very…

The price was great and it is very clean - along with that, more security than the others
I can't forget the customer service - the lady was lovely and made it a good and easy experience

August 9, 2026
Storage King Australia logo

Reply from Storage King Australia

Hello Sandra, thanks for the positive feedback! We're always happy to hear good things from our customers and we appreciate the time taken to post this review.

Rated 3 out of 5 stars

Storage King was convienient for…

Storage King was convienient for distance and access.
Could improve on maintenance, initially access door wouldn"t open. Lock mechanism hard to open.

August 10, 2026
Storage King Australia logo

Reply from Storage King Australia

Thank you for your feedback, Christine. We're glad you found us convenient but sorry to hear about the maintenance issues. We'll address the access door and lock mechanism to ensure a better experience for our customers. Your input is invaluable in helping us improve!

Rated 5 out of 5 stars

First contact by phone was extremely…

First contact by phone was extremely friendly professional and helpful. My next contact was face to face, again extremely friendly helpful and professional. My access pin would not work. I contacted the emergency out of hours number and once again met with the same friendly helpful, nothing too much trouble. Issue resolved quickly. Such a pleasant experience all round.

August 2, 2026
Rated 5 out of 5 stars

Great Customer Service

Excellent customer service, value for money, I am very satisfied

June 10, 2026
Storage King Australia logo

Reply from Storage King Australia

On behalf of us all at Storage King, I would like to thank you for sharing this great review about our store. We love the positive feedback.

Rated 5 out of 5 stars

Staff are friendly and helpful

Staff are friendly and helpful. Facility is clean and secure.

August 2, 2026
Storage King Australia logo

Reply from Storage King Australia

Thanks for the great review, Dan. It is a pleasure to be of service.

Rated 4 out of 5 stars

The staff are very friendly

The staff are very friendly, helpful and knowledgeable. The place is clean and well looked after. Plenty of trolleys of all sizes available to use.
The only downside is that to use the keypad when accessing the loading bay, you have to get out of your car and walk around to the passenger side to put your code in. Not a great idea with Melbourne's weather.
Otherwise, very happy.

August 19, 2026
Storage King Australia logo

Reply from Storage King Australia

Thanks for your feedback, Judyth! We're glad to hear you had a positive experience with our staff and facilities. We appreciate your input about the keypad access and will take it into consideration. Your satisfaction is important to us, and we strive to improve wherever we can!

Rated 5 out of 5 stars

Cameron and his team did a great job

Cameron and his team did a great job finding us a suitable shed and helping us set up the agreement.

August 1, 2026
Storage King Australia logo

Reply from Storage King Australia

Thanks for the great review, Frank. It is a pleasure to be of service.

Rated 5 out of 5 stars

Wonderful staff and service!

The team there are absolutely wonderful. My husband and I were thrilled at how easy they made the whole process during a stressful time for us. We cannot thank them enough for the wonderful service and will be recommending them to anyone needing storage space!

July 29, 2026
Storage King Australia logo

Reply from Storage King Australia

Thank you, Gabrielle! We’re so glad to hear that our team made the process easier for you during a stressful time. Your recommendation is greatly appreciated, and we’re here whenever you need storage solutions in the future!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look