Renting a unit in the Motherwell facility for approximately six months has been a good experience. The premises are clean, the signage clear, and the range of unit sizes provides a good choice. Managi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had my things in storage for 3-4 months during house move in Paisley. No issues with vault, it was dry and secure. My only recommendation would be if I did it again I'd book a ground floor vault, even... See more
Company replied
I wasn't sure what size i needed but Dionne at Dundee suggested a 15ft would be fine when i gave measurements for some of my boxes i planned to store. Dionne took the time to show me a few variatio... See more
Dionne and Colin made hiring the unit very easy and were kind enough to price match another company’s initial offer. Premises were clean and well maintained and offered much more flexibility in openin... See more
Company details
Information provided by various external sources
With 50% off your first 2 months, we offer storage units for everyone. Storage Vault offer Self-Storage facilities in Glasgow & Paisley.
Contact info
1 Macdowall Street, PA3, Glasgow, United Kingdom
- 0141 889 1000
- info@storagevault.com
- storagevault.com
4.4
Excellent
788 reviews
Replied to 92% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Highly recommended
Deborah and Jordan have been amazing since my initial enquiry. They were very understanding of the circumstances and extremely helpful, keeping in contact throughout the process. My items are now safely stored with the added bonus of a 50% discount for the first 3 months. I can't recommend them highly enough.
November 17, 2023
Unprompted review
Reply from Storage Vault
Hi Andrea,
Thank you for taking the time to leave us this great review on your experience with us at Paisley. We are really happy to hear you found the team friendly and helpful and have been happy with everything from enquiry to move in, we really appreciate the kind feedback and will ensure this is passed onto the team.
Thank you once again for choosing to store with us and if you need anything else during your stay please let us know and we will be happy to assist.
From Deborah & Jordan team Paisley.
Stuart and Lynda
Stuart and Lynda
We had the best experience when having to use a storage unit for our new kitchen.Deborah was the most pleasant and helpfui girl and made everything so easy for us we couldnt praise her enough.
November 10, 2023
Unprompted review
Reply from Storage Vault
Hi Lynda & Stuart,
Thank you so much for taking the time to leave this fantastic review on your experience with us at Paisley. We are really happy to hear Deborah has been helpful and made the whole process easy for you and will ensure this feedback is passed onto her as we are happy to help in anyway that we can.
Thank you once again for choosing to store with us if you need anything else during your stay please let us know and we will be happy to assist.
From Deborah & Jordan team Paisley.
Jordan and Kenny were very helpful
Jordan and Kenny were very helpful and informative pre and during our house contents move into a unit. They were also patient and helpful during completion of paperwork.
Andrew andMargaret
October 23, 2023
Unprompted review
Reply from Storage Vault
Hi Andrew & Margaret,
Thank you taking the time to leave us this great review on your experience with us at Paisley. We are really happy to hear the you have found Jordan and Kenny helpful and informative from enquiry to move in and will ensure this great feedback is passed onto them.
Thank you once again for choosing to store with us we wish you all the best with the move and if you need anything else during your stay please let us know and we will be happy to assist.
From Deborah, Jordan & Kenny team Paisley.
Best Customer Service Ever
We have used Storage Vault on two occasions and would highly recommend them, they are quick and super efficient in setting up your storage unit.
The customer service received was impressive and impeccable especially by Alex and Lisa and I would definitely use them again. Brenda Cochrane
July 14, 2023
Unprompted review
Jordan was very helpful showed me wot…
Jordan was very helpful showed me wot was available and oferd me great advice on wot type of unit I required.
October 5, 2023
Unprompted review
Reply from Storage Vault
Hi David,
Thank you for taking the time to leave us this great review on your experience with us at Paisley.
We are really happy to hear Jordan has been very helpful throughout your initial enquiry to move in. Thank you for choosing to store with us we wish you all the best with the move and if you need anything else during your stay please let us know and we will be happy to assist.
From Deborah & Jordan team Paisley.
I have been using the storage space for…
I have been using the storage space for about 7 months now. The main reason for choosing this company was a phone call to Jordan who was able to identify our needs and recomend the type of storage we needed. We were also able to visit and view the storage space before making our decision. I like the idea of being able to enter our storage whenever we wanted. They also have trollies available to help you with moving your items. This is not available at other units. I would recomend this company to others.
May 9, 2023
Unprompted review
Reply from Storage Vault
Hi James,
Thank you for taking the time to leave us this great review on your experience with us at Paisley. We are really happy to hear that you have had a great experience with ourselves especially Jordan from your initial enquiry to move in and that he was able to help with your storage needs and will ensure this great feedback is passed onto him.
Its great to hear that that you are also happy with the facility, access times and on site trolleys to help make the move that bit easier as these are the things we pride ourselves in so thank you for the comments.
Thank you for choosing to store with us, and if you need anything else during your stay please let us know and we will be happy to assist.
From Deborah & Jordan team Paisley.
What a great experience
What a great experience. Friendly efficient staff. So helpful. Made the process so easy. Clean great unit. Easy access. Good working hours. Couldn’t wish for better
July 28, 2023
Unprompted review
Reply from Storage Vault
Hello,
Thank you for taking the time to leave us this great review on your experience with us at Paisley. We are really happy to hear that you found the team friendly and efficient and they made the whole process easy.
It is also great to hear you found the units clean and easy accessible as this is something that we pride ourselves in and appreciate the great feedback.
Thank you for choosing to store with us, if you need anything else during your stay please let us know and we will be happy to assist.
From Deborah & Jordan team Paisley.
Storing our goods
Storing our goods , was simple and convenient, Deborah and Jordan were so helpful.
September 18, 2023
Unprompted review
Reply from Storage Vault
Hi Alan,
Thank you for taking the time to leave us this lovely review on your experience with us at Paisley. We are happy to hear you found the process simple and convenient and found both Deborah and Jordan helpful we will ensure this great feedback is passed onto them.
Thank you once again for choosing to store with us we wish you all the best for the future.
From Deborah & Jordan team Paisley,
Jordon and Deborah are the most helpful…
Jordon and Deborah are the most helpful and knowledgeable people who help us so much with size required, how to organise the storage unit so you can get more items no pushy sales to get a larger unit just very kind people. I would highly recommend this company *****:)
September 14, 2023
Unprompted review
Reply from Storage Vault
Hi Elizabeth,
Thank you for taking the time to leave us this great review on your experience with us at Paisley. We are really happy to hear you found both Jordan and Deborah helpful and knowledgeable and that they managed to help from enquiry to move in and will ensure this great feedback is passed onto the team.
Thank you once again for choosing to store with us, we wish you all the best with the move and if you need anything else during your stay please let us know and we will be happy to assist.
From Deborah & Jordan team Paisley.
Can’t fault the facilities or staff
Jordan and Deborah were very friendly, helpful and approachable. My short term storage went very smoothly.
There was a slight admin error made which was noticed immediately and rectified with apologies.
Would definitely use again and recommend.
September 8, 2023
Unprompted review
Reply from Storage Vault
Hi Sean,
Thank you for taking the time to leave us this great review on your experience with us at Paisley. We are happy to hear that you found the team friendly and helpful and that you were happy with your time with us.
Thank you once again for your understanding in the error at move in we appreciate your time and patience and thank you once again for choosing to store with us.
We wish you all the best for the future.
From Deborah & Jordan team Paisley.
Storage Vault Livingston
Both Michael and Bailey were very helpful and sorted my storage out quickly. No dramas! Will use it again.
September 12, 2023
Unprompted review
Excellent Service and staff
We have just downsized our unit. Kenny made this process so easy for us and Deborah topped it off with a great new deal. As well as being very professional, Kenny and Deborah make you feel comfortable by being friendly and chatty. Would reccomend this service to anyone. Big thumbs up !!
September 1, 2023
Unprompted review
Reply from Storage Vault
Hi James,
Thank you for taking the time to leave us this great review on your experience with us at Paisley. We are really happy to hear you found the process easy and the staff have been professional, friendly and chatty and will ensure this great feedback is passed onto Deborah & Kenny.
Happy to hear you are also happy with the offer on the new unit and we thank you for your continued business and thank you once again for choosing to store with us.
If you ever need anything else during your stay please let us know and we will be happy to assist.
From Deborah, Jordan & Kenny team Paisley.
Friendly Staff
Cara and Stefani were so friendly and welcoming when I arrived to discuss the details of storage. It was all so easy and hassle free. I was able to check out the size of the storage unit and even change my mind about size at the last minute. I’d highly recommend this storage company. The girls on sight certainly know their job.
August 21, 2023
Unprompted review
Kilmarnock Unit
Very easy to set up and with the help of Stef, getting access was straightforward too. Great setup 👌
July 29, 2023
Unprompted review
Reply from Storage Vault
Hi Colin.
Thank you for taking the time to leave me a lovely review. Very much appreciated.
Please recommend us to any family and friends who may require storage
Thanks again
Stefini at Kilmarnock Storage Vault.
Great service
Great service received to store my belongings. Cara was the lovely person who helped me find exactly what I needed she was lovely, efficient and very helpful. The process was so quick I got an instant quote online and Cara called me first thing the next morning to go over everything with me!
July 15, 2023
Unprompted review
Reply from Storage Vault
Hi Nicola.
Thank you for leaving us this great 5 star review.
Im very happy you were please with the set up of the service and that Cara was able to help you along the way.
Please recommend us to any family or friends who may require storage space.
Stefini and Cara at Kilmarnock
Excellent Company
Communication was great. Answered all my questions. Nothing was a problem. Andrew was really friendly and helpful. Abigayle kept me well informed too when I needed to renew my lease. The unit in Stirling was clean with such easy access 24/7. Would highly recommend this storage company.
June 17, 2023
Unprompted review
Excellent storage
Excellent storage - clean, safe and very easy access. Stefini and Adam very helpful.
Best not to ask about Dragon Soup!
June 6, 2023
Unprompted review
Reply from Storage Vault
Hi Russell.
Thanks for taking the time to leave us a 5 star review and we were able to help you along the way.
Top class that you asked for a can at your birthday dinner.
Was a pleasure helping you along the way with your storage search and if you ever require space again please give us a call.
Take care
Stefini and Adam at East Kilbride.
Great customer service very helpful and…
Great customer service very helpful and secure storage,
June 8, 2023
Unprompted review
Very helpful team
Everything was grand. Initial problem with locker size was sorted out quickly and easily.
You've a good team there - easy to contact, and all happy to help. It's rare to get to talk to real people these days when trying to sort out problems. We dealt with Molly and Andrew, who were both extremely happy to help.
All in all, couldn't recommend highly enough.
Thanks again to the team at Stirling.
May 19, 2023
Unprompted review
Kenneth and Abby Superstars! Fast, Efficient, Professional.
The staff members Kenneth and Abby are extremely courteous and professional and work with you to get exactly what you need. They are easy to contact and quick to resolve any queries. 2 storage containers were ideal for my 4 bedroom house move along with a Luton Van. Saved £1000 rather than using moving firm.
May 20, 2023
Unprompted review
Reply from Storage Vault
Hi Gordon,
I hope you are well!
Thank you so much for taking the time to leave such a positive review, its much appreciated!
I am delighted that you have found the service so helpful and I will be sure to feed this back to the team!
Have a good day!
From the Stirling team, Abi, Kenneth, Molly and Andrew
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.