Balmain Hair Reviews 12

Items missing from order 1000004214
No reply after sending several emails over 3 months

Their ovepriced hair tie broke after 2 uses. It was impossible to attach another hair band though and had to throw away. Waste of money!!!!!!

This is an update to my previous post, after numerous emails and voice message I was still unable to get a response from them regarding my shipment I did not receive and to this day have no revived. I contacted the uk office, left messages on their instagram on top of the emails and phone calls made to their US office. Running out of options I filed a dispute with my bank as I really don’t know what other options I have… and I am hoping they are able to do something. $177 for nothing is a lot of money to pay. I just can’t express how deeply disappointed I am. I wish I never ordered from them.

First, the order came without the product but just the "gifts", of which one was a sample shampoo tester and the other one just the wrapping.

Customer service could not be reached over weeks. Eventually they shipped.

When I had an issue with the shipped product customer service stayed quiet.

I can only recommend to stay away from the brand & shop. It seems they desperately need money and try to trick customers.

Did not receive my order, but payment was charged and I had to chase customer support via email (never got an answer) and phone several times. I was told wrong information by the customer support and I was promised call back and email confirmation which never happened. I was told several weird reasons for my missing product, but I found them hard to believe in the end. After a week of mismatch information and broken promises, I was suddenly told the product was not available anymore and was offered a refund.
To be honest I would be worried about buying expensive product from a company with so unprofessional a customer support. I can only imagine the service you would receive with a faulty product.

I ordered one barette for the hair.
The quality is bad.
There was glue on the backside and the front acrylic side had several scratches.
No chance to reach anyone. I tried to email them or call the number on the website.
I will never order again. Poorly fabricated and way too expensive for this quality. It is a pity that the brand balmain is on this product.

No Customer Service At All
Yes, the delivery is in 2 days, but they process your order for at least 2 weeks! After 3 weeks, I only received 1/3 of the items I ordered. Another one has shipped but I have no idea where it is because they don't provide a tracking number. And of course, there is no one to answer phone calls or to reply to emails! And that means I cannot get a refund because there's no one I could reach out to. I only got one call back telling me a pre-order item in my chart was in stock because they haven't updated their web for 1 year, but they didn't tell me an in stock hairdryer in my chart was not. I called Balmain but they told me Hair Couture is completely a different thing. So here I am, telling people not to buy from this online store, and spending weeks, or maybe months, waiting for my hairdryer to ship.