Good pricing on a hard to find product. Ordering was easy. Gave it 4/5 because processing, shipping and handling took longer than I would have expected in 2025.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have ordered from Geekvape store for a few years and the only reason I didn’t give give stars is it takes a bit to get the merchandise.
Company replied
Not all products are kept on hand which can delay arrival of shipment. Communication about this is good, so 4 stars it is.
Company replied
Always get what I order. Updates for shipping and delivery are provided. Only minus is I seem to get much junk email after each order. Not sure where it comes from.
Company replied
Company details
Written by the company
Geekvape, founded in 2015, is an innovative technology company headquartered in Shenzhen, China. Our mission is to produce innovation and create reliable user experience for vape industry. We always listen to different voices, aiming to contribute a positive impact on our society and bring a healthier vape experience to the public. Serving more than 30 million customers globally with the highest standard, Geekvape connects actively on social media with over 2 million people who are creative at work and confident in life.
Contact info
United States
- store@geekvape.com
- store.geekvape.com
3.4
Average
301 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always a great experience with you guysss!!!
Even when things are on back order, it's always a pleasure working with you guys! I am never disappointed in the product or the customer service. Thank youuuu!
May 31, 2025
Reply from Store Geekvape
Thanks for your love!
My Own Error
I input the incorrect shipping address, and with very deft actions by Geekvape, and their emplyees, a new, and correct, shipping label was made, placed on my package, and sent to me. I cannot say how amazing it was for Geekvape to do this for me! While I did catch my error, it was all Geekvape that caught the package and relabeled it before it shipped out. Fantastic work.
July 7, 2025
Unprompted review
Reply from Store Geekvape
Thanks for your love!
Reply from Store Geekvape
Thanks for your love!
Love the product but the turn around…
Love the product but the turn around time is way too long. It said 1-5 working days to get my order shipped and it’s been way over that. Today makes 8 working days and the order still hasn’t reached the post office.
June 30, 2025
Reply from Store Geekvape
Hello friend,
Sorry to keep you waiting.
Z Max Tank - black / USA Warehouse was a pre-order before, and there was no inventory before.
The new batch of it arrived at the US warehouse on June 30. So your order shipped on June 30. Package usually arrives 1-5 business days after shipment.
Every thing is great
Every thing is great, I have no complaints. My orders are always on time and well packed. The items I received have been wonderful. Great products. I will be buying all my vape products from you.
April 30, 2025
Reply from Store Geekvape
Thanks for your love!
placed order#GK184108 on may19 told…
placed order#GK184108 on may19 told 3to5 days order still as not shiped will be leaving june 4 for 3 mos, what do I do?
May 31, 2025
Reply from Store Geekvape
Hello there, sorry to keep you waiting. We very much understand how you feel.
But Geekvape H45 Classic (Aegis Hero 2 Classic) Pod Kit 1400mah - black / USA Warehouse was a pre-order before, which was a product that needs to wait, and it was also explained on our website.
The new batch of it arrived at the US warehouse on May 31, so your order shipped on May 31.
Please allow 1-2 work days for shipping info update, the shipping takes 1-5 work days usually, thank you.
Quality service
Hopefully shipping from the US warehouse will expedite the shipping. Otherwise, good service, they followed up with a missing package. Good on ya mate!
May 31, 2025
Reply from Store Geekvape
Thanks for your love and feedback, we will keep improving our shipping service!
Order was delayed
One item made my whole order delayed for about a month now, they didn't even offer me faster shipping nor a discount very poor customer service, and they also took forever to reply to my email, they never emailed me about any delays or back order.
May 31, 2025
Reply from Store Geekvape
Hello there, sorry to keep you waiting. We very much understand how you feel.
We haven't received your email before. Could you please take a screenshot of the history record and show it to us?
Geekvape Z Series Coil DTL 5pcs/pack - Z0.15 ohm(80-90W) / USA Warehouse was a pre-order before, which was a product that needs to wait, and it was also explained on our website.
The new batch of it arrived at the US warehouse on May 31, so your order shipped on May 31.
Please allow 1-2 work days for shipping info update, the shipping takes 1-5 work days usually, thank you.
Had a problem with my Legend 3 and…
Had a problem with my Legend 3 and Geekvape's customer service is awesome! They were able to take care of my problem and now I'm a happy customer! Will buy again!
May 31, 2025
Unprompted review
Reply from Store Geekvape
Thanks for your love!
very good handling of order
I am impressed on how support at geek vape has handled a lost parcel tacking care to mantain the customer informed by a quick resend of the part even if the color dropped off was different.
Great job thank you.
May 2, 2025
Unprompted review
Reply from Store Geekvape
Thanks for your love!
Always fast service and shipping
Always fast service and shipping. Never had any problems. Great store!
March 20, 2025
Reply from Store Geekvape
Thanks for your love!
Received as expected
Received as expected. Picked and packaged well. Great job!
April 23, 2025
Unprompted review
Reply from Store Geekvape
Thanks for your love!
Preordered a battery and it came ahead…
Preordered a battery and it came ahead of schedule. I asked support if it could be expedited and they were quick to respond and kept in touch up until I received it and even asked me to verify everything was in the box before signing off, thats good customer service that cares.
April 25, 2025
Unprompted review
Reply from Store Geekvape
Thanks for your love!
It kicked the can today
It kicked the can today. Just tossed it in the trash. Tank works as it should but the mod went bad. The 65 watt setting is not what its putting out. It fried 2 coils before I tossed it. I have always had great luck with my Geek vape mods. But the news are just not the same quality. Went back to an older model Aegis.
January 19, 2025
Reply from Store Geekvape
Hi there, sorry for the inconvenience, could you please send some pics or videos about your problem with your order number to store@geekvape.com, so that we can offer after-sales service for you, thanks.
Reply from Store Geekvape
Thanks for your love!
They made my situation right and sent…
They made my situation right and sent me a replacement device with no problems. I wish you could at least get the same color mod you had that was defected instead of a random color. I needed up with rainbow, the one color I absolutely didn’t want. A local vape store swapped it out for the color I wanted so props to that vape store.
December 23, 2024
It's really one amazing company
It's really one amazing company; I've been buying through Geekvape for years and have never had any issues.
AAA company
November 20, 2024
Reply from Store Geekvape
Thanks for your love!
I ordered e-cig mod
I ordered e-cig mod. and only relieved the bottom door. I went back to page I ordered from and it was the complete mod not just the bottom door.
I'm still looking for a store that is honest, any help would help.
November 29, 2024
Unprompted review
Reply from Store Geekvape
Hello friend,
Sorry, you only ordered the battery door (cap) for L200(Aegis legend 2) from our link https://store.geekvape.com/products/geekvape-accessories-collection. You did not order the whole Mod.
But despite this, we have refunded you the full amount.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.