Good pricing on a hard to find product. Ordering was easy. Gave it 4/5 because processing, shipping and handling took longer than I would have expected in 2025.
Company replied
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Review summary
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I have ordered from Geekvape store for a few years and the only reason I didn’t give give stars is it takes a bit to get the merchandise.
Company replied
Not all products are kept on hand which can delay arrival of shipment. Communication about this is good, so 4 stars it is.
Company replied
Always get what I order. Updates for shipping and delivery are provided. Only minus is I seem to get much junk email after each order. Not sure where it comes from.
Company replied
Company details
Written by the company
Geekvape, founded in 2015, is an innovative technology company headquartered in Shenzhen, China. Our mission is to produce innovation and create reliable user experience for vape industry. We always listen to different voices, aiming to contribute a positive impact on our society and bring a healthier vape experience to the public. Serving more than 30 million customers globally with the highest standard, Geekvape connects actively on social media with over 2 million people who are creative at work and confident in life.
Contact info
United States
- store@geekvape.com
- store.geekvape.com
3.4
Average
301 reviews
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Replied to 91% of negative reviews
Typically replies within 1 week
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Price was good for coils that I…
Price was good for coils that I couldn't buy at local vape shops and the product was shipped relatively quickly.
October 21, 2024
Reply from Store Geekvape
Thanks for your love!
Very unhelpful and unfriendly
Very unhelpful and unfriendly. Will not use this company again.
September 20, 2024
Order hasn't shipped after 8+ days
Order hasn't shipped after 8+ days, no response to an email sent 3+ days ago, or the other one sent yesterday. When I call they say the chat. When I chat they say to email. They'll transfer you to random departments just to get you off of their line. Also, their main profile on this platform has a rating of 1.5 so they abandoned it and moved to Total scam.
October 30, 2024
Unprompted review
Reply from Store Geekvape
Dear customer,
We are very sorry for the inconvenience.Regarding your concern, our store department store@geekvape.com will be able to provide you with the necessary information regarding your concern.
Can you provide us with relevant screenshots and the order number?
Please tell us the name or email you used when placing the order.
Thank you for your cooperation.
I had a little issue with my pod and…
I had a little issue with my pod and the customer service stepped in to resolve the situation in a very convenient and pleasant way , problem solved and I can tell you that I like my pod very much. Would recommend them without hesitation
October 10, 2024
Reply from Store Geekvape
Thanks for your love!
Reply from Store Geekvape
Thanks for your love!
GEEKVAPES ACHILLES HEEL IS THEIR SUPPORT OR LACK THERE OF
The is 2nd to none in my opinion but the support is in the basement bad. No real ability to fix problems big or small without adhering to their inflexible confides of receipt and in a timely fashion. Don’t wait if u have issues or may have issues jump on it. I think the powers that be have no feel or connection or don’t care about the disconnect with their overseas agents that must translate everything slowing down what I continually found to be a waste of time and more to be the Great Wall of China. If a product comes out better I’ll switch on that alone
August 21, 2024
Reply from Store Geekvape
We are very sorry for the inconvenience.Regarding your concern, our store department store@geekvape.com will be able to provide you with the necessary information regarding your concern.
They are attentive and responsible with…
They are attentive and responsible with customers and always willing to respond to any situation that arises.thanks
September 12, 2024
Unprompted review
Reply from Store Geekvape
Thanks for your love!
Ensure products are fully shipped
Ensure products are fully shipped, not partially shipped and then updated en route as a full shipment. Got an email about a partial shipment and the day it was set to arrive it was updated as the full shipment, however I only received the excessories I order and not the mod I was needing to replace the one I've had for 3 years. Customer service wasn't much help as they needed the invoice which wasn't put inside the parcel before shipment. So wasted 60+$ and have stuff for a mod I don't own.
June 20, 2024
Reply from Store Geekvape
Hello friend,
If the packaging bag has been thrown away, you don’t need to provide a photo of the delivery note (shipping label) on the product package. But we need you to provide photos of all the products you received so that we can register, and then verify the situation with the warehouse staff and arrange re-sending for you.
Sorry for the trouble to you.
Once we have these, we will send feedback to our relevant department for verification.
Thank you for your cooperation.
Top of the line vape for and awesome…
Top of the line vape for and awesome price. Very professional and helpful staff and speedy shipping and delivery.
June 21, 2024
Reply from Store Geekvape
Thanks for your love!
Shipping was fast and product was…
Shipping was fast and product was packaged well and delivered on time.
June 20, 2024
Reply from Store Geekvape
Thanks for your love!
Order #GK145199
Order #GK145199
I pre ordered a Aegis Legend 300 on accident because it says “in stock” but after reading these reviews people are saying its a mistake to pre order these items because i wont receive it in a timely manner. Can i please get some help from customer service.
Update: We can cancel the glass product and ship the other.
July 21, 2024
Unprompted review
Reply from Store Geekvape
Hi there,
We have canceled and refunded the glass for you, please allow 3-7 working days to receive the refund.
Products in stock will be shipped as soon as possible.
I still have not received My order.
I still have not received My order.
Order number ORDER #GK143052
July 1, 2024
Reply from Store Geekvape
Hi there,
Thanks for your order.
The purchase button is "pre-order" for the products you ordered.
Pre-order means you can order now, you will be in the first bulk list,
but we haven't in stock, shipping will be according to the order time.
Sorry for the inconvenience, because what you ordered is a pre-order product,
the product inventory has not yet reached our warehouse. The availability date is at the end of the month.
Once we get your package ready, it will be shipped out within 1-2 work days from the US warehouse, and you will be updated with shipping info by email.
Be careful scammers!!
Be careful scammers!!
my new Geekvape got defective in the first 14 days.
i went to their website and after 3x 2h support session i still didnt recieved my replacement...
they always say they busy and i will receive in the next 48h a email for my replacement. never got an email and its now over 1 month
June 24, 2024
Unprompted review
Reply from Store Geekvape
For aftersales inquiries, you may contact our livechat at: https://geekvape.com/support/contact/
Thank you for having business with us. Take care and have a great day!
Everything was delivered on time and I…
Everything was delivered on time and I was pleased with the quality and craftsmanship of the product. The only problem was I wasn't informed that the batteries were not included.
May 20, 2024
Reply from Store Geekvape
Hello friend,
It is stated in our product Listing that our products do not include batteries. We don't sell batteries. Batteries you can buy locally or online.
Battery Specification: external double battery 18650 (not included)
https://store.geekvape.com/products/geekvape-t200-aegis-touch-kit-200w
The battery should have flat surface on both ends in order for you to close the battery door.
Great products and great service
Although my order was delayed, I was contacted with an apology and told when I could expect it. I understand that things can happen to slow down deliveries and I really appreciate their efforts to let me know what was going on. I love geek vape and I love the products.
April 22, 2024
Reply from Store Geekvape
Thanks for your love!
Reply from Store Geekvape
Thanks for your love!
I received exactly what I ordered
I received exactly what I ordered. Everything worked perfectly.
May 20, 2024
Reply from Store Geekvape
Thanks for your love!
Will be shopping there again soon!
Great communication and honored all requests. Quite rapidly, I must say. The product that I purchased was packaged well and in perfect condition. Very professional, courteous & helpful customer service representatives. I will be keeping them in my contact list for future shopping needs. And, trust me, I’ll be doing that soon!
June 19, 2024
Unprompted review
Reply from Store Geekvape
Thank you for choosing Geekvape.
I hope I was able to provide you with a good customer service experience.
We value your business with us. Stay safe and stay healthy always.
Geekvape unwilling to stand behind…
Geekvape unwilling to stand behind warrantee even when contacted via email with detailed explanations on the day delivered, that the product does not work. Instead I was provided a list of required tasks to be completed with written explanations of each activity and a recorded video of each action taken and the failure demonstrated. Don't Buy!
April 22, 2024
Reply from Store Geekvape
Hello friend,
Sorry, we have corresponding after-sales policy, but you need to provide relevant videos and S/N (serial number).
Then we will report back to the relevant product technical department for verification and provide you with a solution as soon as possible.
Our warranty policy: https://geekvape.com/support/warranty/
Fast service
Placed order, received product in a timely manner , couldn't ask for better , no complaints 👌
April 22, 2024
Reply from Store Geekvape
Thanks for your love!
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