HP Store Reviews 

I'm only leaving HP one star because I cannot leave less than this!

I wish I had read the reviews here before making my purchase. Unfortunately, I learned the hard way just how poor HP's service is through my recent experience.

I bought a laptop last month, and while it worked for a few weeks, it suddenly died. When I contacted HP for a return, they arranged for Parcelforce to collect it. However, Parcelforce never showed up. I then called HP and requested a returns label to send the laptop back myself, but the email they sent didn’t include one. On my third attempt, they finally sent a returns label—only for it to have someone else’s name and address on it, which is a serious Data Protection Act (DPA) breach.

After much back and forth, I finally returned the laptop to HP, and they confirmed the receipt. I also informed their post-sales team that the card I used for the purchase was no longer valid. Despite this, they still issued the refund to that card. I’ve emailed their head office about the DPA breach, but I've yet to receive a response.

I’ve completely lost trust in HP’s products, customer service, and their handling of my personal data. I strongly advise others to stay away from HP. Ask yourself this: are all the reviews on Trustpilot, including mine, just made up? I highly doubt it.

I do not recommend HP.

Email sent to the office of
george.brasher at hp.com

I do not recommend it, I returned the parcel, I received confirmation of the return after 10 days, I still do not have the money in my account, I contacted the bank and they said that the refund had not been issued.

Unfortunately they used Parcelforce to deliver my purchase. Well Parcelforce "attempted" to deliver it by NOT knocking or ringing the doorbell by just putting a card through the door. This is a frequent problem with Parcelforce as their entry on Trustpilot shows. So I'm not buying from HP again

have had no problems with any of the printing

worst customer experience i have ever encountered. Faulty printer reported on day it was received. Still no resolution.

Ordered ink cartridges on 15th August, arrived 30th August,Company only use Parcelforce for their deliveries. I chased this up on a daily basis,one of HPs agents was helpful and escalated to a manager after a week,but took another week to arrive.Another agent's behaviour was nothing short of rude.After the cartridges arrived,I asked for compensation as one cannot request this through Parcelforce, I was offered a £10 voucher off my next purchase, which I declined.I wasted many hours waiting in for this to be delivered in the allocated slots,received a text saying that I wasn't in on the second occasion which wasn't true, I also spent hours on the phone.This experience was a disaster, never ever again.

The hinges broke the screen out of the blue. Really disappointed as bought what we thought was a good laptop at a high price. The laptop was in immaculate condition but out of warranty. Stylus nib falls out too.

I wish I had read the reviews before purchasing my daughter’s uni laptop. Absolute horrendous experience from the very start. They couldn’t even get my delivery address correct, even after me contacting them several times pre delivery, I had to find my own parcel in the street. Once opened we found the laptop would not work. Customer service is a joke, the lengths that a customer has to go to, just to get a return ! No contact from HP at all, No refund so far even though I have proof that they have my return ! DO NOT BUY FROM HP!

I will never buy again from HP store, what an awful experience with the return / refund of a laptop that was faulty, took 2 weeks to receive the refund. OMG

HP lost my original order, then re-ordered and I have heard nothing. Impossible to contact. The tracking web page does not recognise the order number. The phone line says that “due to unforeseen circumstances they can’t answer the 24/7 helpline”

Absolute joke.

1 year and half ago I bought HP ENVY x360 Convert 13-ay1012na, today the hinge connecting the screen broke without prior malfunction nor any misusage of the laptop which has been very lighthly used so far. I called support given it was still on warranty and they told me this is due to customer usage, I checked on google and there are hundreds of cases of this issue being reported by customers and even a lawsuit in the US for this particular item. Called them again and washed their hands leaving me with the only option to go with a repair half of the value of the laptop. TOTAL SCAM you have LOST A CUSTOMER FOR LIFE for £300.

I have been tried to buy a laptop for a few months now and kept encountering various issues with their page. This time has to be the worst because I got as far as trying to place an order, where a direct debit was set up but no corresponding order was placed. When I tried to complain, I got a rude email telling me to contact Sales. I said that I hadn't made a purchase - there is no order number and they just referred me back to Sales. When I tried to contact Sales, I was given the same email address. I've bought HP for years because the service used to be reliable - I have no idea what's happened but I'm very unhappy.

Not giving me my refund, been 13 days since the laptop was received in HP warehouse. Tried calling them and every time they said okay we will process it asap. That "asap" never seems to come, and it has been days since HP is repeating the same reply and it's like a loop right now. I returned the laptop 1 day after receiving it, that is well within the 14 day EU consumer law return policy and HP's 30 return policy. It wasn't a personalised/customised laptop either and I just wanted to stick to Mac hence choose to return it. This is an absolute harassment. They told me that they have escalated the issue but I don't know what they are doing as I have had no resolution. I just got a email stating the case reference number. 5 days and 13 days isn't close I believe and now its just frustrating and harassment.

Overall not bad.
Got a new basic laptop for a fair price.. runs not that fast. i generally feel there are too many things i do not need that slows the laptop.. JUst keep it simple, for this price someones is just looking for a solid ;aptop for basic things.

Company Seems to be the worst to shop with. I am Try to cancel my order as the company doesn`t seem to know where it is. Never again.

I had issues with a laptop which was water damaged (which was our fault). Sent it to HP to get repaired - there was no communication between their departments, and repairs were delayed because they said that the payment had not been made (it had). It took so long that the laptop was deemed irreparable, and then lied about it having component delays.

Would not go near them again - support and customer relations are useless

Service terrible. Waiting so long time to response. Till I had to buy new printer. Old printer still on warranty but no service at all. Take all day to response. Waste of time

The worst experience I ever had with HP, they used to be good, but now gone down the loo, Try to deliver to office address before opening hours, which is 9am to 530pm, no indication, no notice that we missed the delivery, no email from HP or delivery service company to notify that there was an attempt, next thing we know the order is cancelled, re-booked the order, one week later when called, where it is "ohhh we have stock issued with one of the item", ok, then someone was suppose to contact us & let us know, no email, no call, nothing, re-booked the order for the 3rd time, it was suppose to be 3working day to be delivered, still no site of delivery, sent complaint email to HP stores, no one bothered to reply or acknowledge. Contacted Account manager, he said that he will do some thing, no info on that either, if he even bothered to do any thing. This was my last order with HP, no more items from them, hope you learn from this.

I ordered a new laptop and had to wait for stock? When checking on my order after a couple of weeks it was cancelled. No communication from HP, I asked what has happened via the online chat as the phone number given on the website is hopeless (no one ever answers) I was told the order was cancelled due to payment not being authorised, this could have been simply resolved if HP would communicate with a customer. Appalling customer service!!!

Utterly useless processes. 3rd July, ordered 12 monitors from them, then had to cancel. Spoke on live chat, said they would get delivery cancelled. They didn't, the whole lot arrived on the 7th or 9th. Then had to arrange for them to be collected, which they were on the 12th I think, only today, the 7th August have I received, not the refund, but an email saying the refund has been processed. So more than a month!! Be wary. Oh, and they are still showing in my HP Account as 'out for delivery'