HP Store Reviews 

Terrible customer service. PC was delayed twice, assembly never moved from "In Queue" on the order tracker.

On the second delay, I received an email from HP stating I could reply to the email to cancel my order. I did exactly that, although the previous week, I had already initiated cancellation through the website.

Two hours after replying to the email to cancel, I was told they were unable to cancel my order, that my PC would be shipping, and that I would need to call some number to initiate return once I received the PC.

I'm assuming when I call to return, I'll be charged a restocking fee, in addition to the added time and hassle and the fact that HP has had my money now for over a month and all I have is a headache.

Their slogan is "you'll never run out of ink again" well that is debatable every time I've ran out of tricolour ink they have sent me only the black ink after repeatedly staying it's the tricolour I need and as of the 1/1/2025 I still haven't received any colour ink I'm on a three month trial and only received colour once I've had to purchase two cartridges from Amazon to see me through, absolutely appalling service by Hewlett Packard!!

Please stay away. They took your money and don’t care. I spend my last money and I needed to buy a laptop. But because the payment was not paid at once but I choose Klarna option on instalments they didn’t approve my purchase and told me to call Klarna and ask for money back. They just throw me away to deal with no existing issue by Klarna side. They even gave mw reference number for my purchas which is clear proof that they got my purchase but want to force me to pay full amount

WORST CUSTOMER SERVICE

LAPTOP BROKE AFTER A FEW USES. Customer service continue to LIE saying they’re collecting, taken days off work and still waiting. No responses to emails and keep being lied to on calls.

ABSOLUTELY USLESS CUSTOMER SERVICE.

AVOID THIS COMPANY THEY DON’T CARE ABOUT YOU.

This is based upon my personal experience in dealing with HP UK for a number of recent transactions. I have spoken to a few Post-Sale staff, but just wish to take a moment to, in particular, mention Yasmin, Zubair; Michael and David who have been excellent! Thank you so much for the care and understanding through my journey with the recent transactions. I eventually found the laptop (with the right and expected build quality!) that i was happy with, and as a result have had to speak with post sales a few times to arrange return for refund. These particular individuals have been very patient with me, and totally understanding with my situation. I've been a HP customer from my uni days (c.20yrs), and have stayed loyal to them mainly because of my love for their machine designs, and have had little dealings with their customer service department. Other than one individual in post-sales who i found a little rude, the rest have been excellent. We all find the time to leave negative reviews, but it's only fair it's time we acknowledge when the good of the company shine and come through. A big thank you! :)

Bought a PC from HP back in March 23, it had two major faults with it in 20 months. The first was an issue with one of the GPU fans which HP evenutally agreed to replace under the warranty. The second was a critical SMART error on the hard drive, meaning the drive has to be replaced. As the PC is 20 months old this second repair now has to be paid for. I spoke to them eight days ago and after being passed around a number of departments I was told that a quote for the repair would be sent to me within 24 hours. Despite a number of emails and phone calls chasing this up, I am still awaiting the quote some 8 days later.

The worst customer service I have ever experienced. They clearly do not care about their customers.

Edit: I have now received a quote from HP. The quote was for £271.81.

I have now had the repair done with an indepedant retailer for £47.

HP were charging a 476% premium compared to what I paid. Unbelievable!

really warn against buying anything at the HP store.
1. 5 weeks after purchase the computer broke.
2. They took three weeks after I sent the computer back to HP before I was told that there would be a buyback.
3. An additional 5 weeks before getting the money back.
Also rude and didn't want to help one bit.
So never buy anything from hp store. if I could, the grade would have been -5.

Do not buy from this company. The post sales service is appalling! God forbid if you have an issue after receiving your product, as you will get no help. I was lied to on 3 separate occasions when told I would be able to get an exchange and that I would receive an email confirmation. When I tried to raise a complaint I was met with someone who clearly couldn’t care less. I have a transcript of the chat winch is embarrassing for this company but they don’t care. AVOID!!!

HP Instant Ink Cartridges not recognised. Impossible to resolve the issue, no customer service. Now I’ve discontinued my subscription with HP INK I’m left with 4 unused cartridges because once I discontinued I am blocked from using their cartridges that Ive paid for!
No customer service from either HP or HP Instant Ink.
I have not used any cartridges other than HP. The fault is entirely theirs.

It is impossible to get through to someone to return an item; email queries are closed before I can even respond. A cowboy company.

Useless logistics policies need to be escalated and reviewed by your product team. I am extremely shocked and outraged. I placed an order for a laptop, but the warehouse made a mistake and sent my order back to the sender (HP Store) instead of delivering it to my home. As a result, I had to file a claim to confirm that I still want to receive my order. Now, I have to wait an additional 14 days to receive it because of this absurd policy.

Instead of quickly correcting their error and sending the order back to me immediately, the company chooses to make customers wait 14 days or longer for a replacement. If I were placing a new order, I would receive it in 2 days. But if I wanted a refund, the process would take a minimum of 14 days—for a laptop that never even left the warehouse! The order was ready and sent back to the sender; they could have simply re-sent the same parcel.

I have experience working for retail and e-commerce stores, and I have never encountered such poor logistics. I am deeply upset. There is no way to escalate this issue or speak to a manager, as customer service prevents that from happening. With this experience, you have lost a customer. I will never buy a laptop from your store again.

I had bought a laptop from HP worth £1300. I have only had this laptop for 1year and 8 months. On the 2rd of November 2024, as I was opening the laptop,the screen started to crack because of the left inside hinge. If you want to buy inventory for any organization ,please don’t use HP, the grade quality is very bad. This multinational company only thinks about making profits(capitalism),it doesn’t care about the quality it offers to end-users.

The customer service is port and it is impossible to speak with a human. Was going to order a printer but I won’t bother now or ever. Also impossible to get a refund

Just horrible customer service. Literally the worst.

Purchased an expensive laptop to be delivered to my office. Parcelforce claim no one was in twice and left a card. We where in both times and they did not leave a card. Cannot collect from depo with out the card so contacted HP who basically did nothing. Requested a refund. 2 weeks of calls in which 2 advisors hung up on me, and hours of sitting on hold.

Eventually refund was processed.

Next day the laptop is delivered to my billing address (my house). I did not ask for this. I contacted HP immediately. No response.

Now they are emailing me asking me to cooperate with them in getting the laptop back. Happy to do so but the email address they are sending emails from is not monitored so my reply are not being read. No contact details for the department emailing me on the email. Have forwarded every reply to their sales team asking for someone to come back to me. This hasn't happened. Daily emails from them from a mailbox I cannot reply to.

Their laptops are good but do yourself a favour and buy them from a third party site. I have lost hours of my life dealing with them and the issue still isn't resolved.

Bought two Chromebooks for over £300 each and BOTH broke. The first non responsive within a few months, in warranty, they had to replace the motherboard, wipe the whole thing and return. The second non responsive after 13 months and tech support simply said 'it is out of warranty, you have to pay for this call'. £300 wasted and no acceptance that these are totally unreliable. I will NEVER buy HP again. My Asus has been going for 5yrs without any issues.

the computer screen flips every single time i set it down dont waste your money

the estimated delivery date keep changes every day like a a scam.
No straight forward helps available.

I don't recommend HP stores.

I cannot express great enough what an absolutely atrocious level of customer service I have received from HP Hewlett Packard.
8 months a go I purchased a laptop for one of my team and from then until now I am still left with a broken laptop, it worked for 3 weeks. Even after it has been sent back twice to them to be fixed. I have called their tech support line as they do not have a customer support line or complaints line. Every time with the promise to resolve and escalate my issue. Every time I am left and again I have to repeat calling them up to sort my issue. I have called every week for the past 8 months, they advised my claim had been escalated but they had closed it. I am again still sat waiting with a brand new unusable laptop.
DO NOT purchase anything from HP as when it stops working you will be left out of pocket having paid hundreds of pounds. This company does not care!

Purchased an expensive printer from this company due to two others being returned, as technicians unable to connect to smart ink service. Had new printer since April keeps printing out random duplicate copies from when I purchased it thought it was my error, but discovered not. Been sent new print heads no change been on technical support two days to no avail. Promised to escalate but have closed case instead supposed to have a three year warranty not sure what for. Hopeless company.

I recently purchased a printer from HP's website, and the experience has been incredibly frustrating from start to finish. Initially, the tracking indicated that I would receive my order on October 2, 2024. However, without any explanation, the delivery was returned to the depot. I waited for another delivery attempt on October 3, 2024, but again, no one showed up.

On October 4, 2024, I received an SMS stating, "Delivery attempted. We attempted to deliver your parcel on Friday, 4th October 2024 at 16:33, but no one was available." This is completely false—I have a front camera on my house as proof that no one came by at that time.

I contacted HP customer service via chat, but the representative was rude and unhelpful. Instead of offering a resolution, I was told to wait for a refund, which could take more than 14 days after they receive the item back from the delivery company. The fact that I’m being told to wait for a refund when the item never even reached me is completely unacceptable.

I strongly advise against purchasing from HP's website. The delivery and customer service are a nightmare, and you’ll be left waiting for weeks without a solution.