Novak Djokovic Official Store Reviews 271

TrustScore 2.5 out of 5

2.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 2 out of 5 stars

Website functions well, and no problems in completing purchase. However, most of the relevant sizes for almost all articles were out of stock. I am a M size (I ended up buying an L size hoping it woul... See more

Rated 3 out of 5 stars

Not enough choice and sizes. I never find instructions about sizes, so I ordered a Tshirt and a cap for my 9 years old boy, but it is fitted for his 5 years old little brother!!! I even don't kn... See more

Rated 2 out of 5 stars

I was quite disappointed with the purchases. The coffee cup is very thick and looks cumbersome. The IPad cover, a total disappoitment, as I got the impression, rightly or wrongly, that it wou... See more

Company replied

Rated 2 out of 5 stars

It is too expensive to send things back to Europe and so I had to spend hours modify the shorts by hand to fit my friend, for whom they were a gift. I had specifically asked to sizing information, but... See more

Company replied

Company details


Contact info

2.3

Poor

TrustScore 2.5 out of 5

271 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very Good Experience

Overall good experience. I also got a reply from a customer service within 24 hours. I needed to change my shipping address and there's no way for me to do this myself so I sent an email to their customer service.

May 20, 2015
Unprompted review
Rated 5 out of 5 stars

Excellent!

I was really pleased how quickly, easily and professionally my order was handled. I will definitively come back fro more!

May 20, 2015
Unprompted review
Rated 3 out of 5 stars

high delivery costs

Hallo,
Here are my points:
Positive:
+ Product quality
+ Quick shipping
Negative:
- XL large is not really XL. It is something between L and XL
- Transport costs (From Italy to Switzerland) are, from my point of view, very high, 53 EUR (16 EUR for shipment and 37 EUR for UPS delivery).
Thank you!

May 19, 2015
Unprompted review
Rated 5 out of 5 stars

Great friendly service

As Novak's fan I wanted to support the Djokovic Foundation.I chose the new backpack and the red cup, which were both delivered in time, safely packed to survive the long journey to Australia. I like the new backpack and especially the idea of the separate shoe compartment.

Thank you and keep up the great work!

Wishing Novak many more wins ahead....It's always great to see him play!

May 19, 2015
Unprompted review
Rated 5 out of 5 stars

great service

it was a good day dealing with the Novak Djokovic store
great experience but you need to increase your Mens Tennis wear
and colors

May 18, 2015
Unprompted review
Rated 3 out of 5 stars

Very good

Very nice site and helpcenter. I believe that the size chart should be more "visible" for less mistakes. And couldn't find all sizes in some polos I liked

May 18, 2015
Unprompted review
Rated 5 out of 5 stars

Excellent product and service

Less than 1 week to receive my watch (In Argentina) since the date of purchase.
And great product the chronograph watch, light weight, great functions, nice look. Excelente purchase and service.

May 18, 2015
Unprompted review
Rated 5 out of 5 stars

AND STILL OUR No. 1

I RECEIVED A T-SHIRT FROM NOVAK DJOKOVIC LAST WEEK IN GOOD ORDER.

I APPRECIATE IT AND "CONGRATULATIONS" TO ALL NOVAK'S TEAM, FOR THE 4TH CONSECUTIVE TRIUMPH IN ROMA YESTERDAY, THAT WAS MORE THAN GREAT.
ALL FANS IN MEXICO ARE VERY VERY HAPPY AND VERY PROUD FOR THE No.1, OUR FRIEND NOVAK (CONGRATULATIONS!!!)

May 18, 2015
Unprompted review
Rated 4 out of 5 stars

Order time

I found that my first order took along time to arrive,but then following orders arrived much sooner. Good quality clothing. I'm very pleased!

May 18, 2015
Unprompted review
Rated 4 out of 5 stars

smooth

The letters are to high on the men's tops or T shirts .
lover them down on the chest.
would like to see more choices of colors for the same,
The only choice for express delivery and high duties $$$$ are things that I did not like.

May 18, 2015
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look