SIRUI Reviews 108

This is hands down one of the best companies I have orded from.
They delivered the lens very fast to my country, they paid the taxes and shipment.
Had som questions and they replied within an hour.
Very very good.
Want to buy more from this excellent companies!

I received the tripod on time without any issues. I have tested it twice and so far have no complaints. It is a bit larger than I expected, but it's height is perfect for someone about 5 feet 10 inches tall.

They send me wrong item
Very disappointed with this experience.
I received the wrong item, and despite contacting customer service, I still haven’t received the return label. They had already delayed the shipping once before, and now I’m stuck with a product I didn’t order.

No communication. I described a malfunctioning tripod video head a week ago but Sirui has not responded. You can also not get the price on their website if you live in Europe.

Wow, guys - I bought a tripod from them, I'm based in the UK and they dispatch from Germany. First there was no mention that they didn't have stock, their site showed item in stock and as I needed this item for a shoot, so I ordered it.

It was a few days after I ordered it I was informed that it was not in stock, the e-mail wasn't well written either which made me nervous.

I complain about this and they try to offer me a discount to make it better. I suggest a partial refund of the same quantity rather than a discount code but they refused.

Then nothing happens - i have to follow up. Turns out the tripod and mid level spreader is separate and they are waiting for the spreader to turn up before sending the tripod. I ask them to send me the tripod first and I am puzzled by the lack of communication, regardless I took no notice.

The parcel eventually arrives, and weeks after the mid level spreader, and even then I had to follow up on that.

As I mentioned before, the e-mails are poorly written, unprofessional and their solutions are to offer you a low percentage discount code and not actually issue a partial refund or deal with the matter head on or effectively.

Now this process has been painful enough, but this is only the beginning,

When it comes to wanting to return the item, that's another story.

You'll see that they'll try to discourage you - ".....we accept return requests for new products only and you are supposed to bear the shipping costs back and forth, the repacking fee, and the transaction fee.
Or would you like to keep it with an extra 3% discount?"

One thing that wasn't mentioned within the shipping cost is covering the import duties which I didn't realise, it isn't mentioned in their returns policy on their website either and I'm not versed on this with the UK leaving the EU and never having to go through this process before - so that's where i made a mistake.

I sent the parcel back from the Uk to Germany and covered the cost, I notified them of this and provided a tracking number. The item was delivered and was held at customs - they contacted the warehouse to tell them this, however they didn't act.

I received no correspondence from them that I was to cover these cost, no notice that they wouldn't pick it up, and they didn't even take the incentive to cover the cost and take it out of my refund Instead they let it sit there until its was sent back.

They are now asking me to cover the cost to send it back to them, this time checking the box that the receiver doesn't bear the import duties tax.

Well that package still hasn't returned, it's now floating around and no one seems to know where it is.... I told them that I shouldn't have to pay again to ship it out and that they should cover the cost, and yes I'll cover the customs etc but that was resisted, citing their shipping policies once more.

Their e-mails. say things like, 'To be honest, this mistake is not yours or mine,.....

blaming the shipping label?

It cost me £41.21 to send back!

Then they send this - ''We can apply to help you reduce the transaction fee by half, but we cannot bear the shipping cost for you.
Hope understands. :)''

that transaction fee is £17.79!!

And then they say - " If you ship the parcel again, we can arrange the full refund for you, without the fee mentioned in the previous email.""

It cost £41.21 to send back, plus the extra £120 customs fee, i've paid this once already, and can't pay this again...

The tripod only cost £375 - so will two lots of shipping cost and the import duties it will be £202...

Disappointed can't describe this experience, it's infuriating - yes there are mistakes I made regarding the import duties but the manner of which this has been handled, the poor communication and standards of e-mail, the refund policies and charges relating to this etc is just appalling.

I have literally spent £20,000 on equipment recently and throughout that process have not had a single issue when it comes to refunds etc - this is the only one I have experienced when it comes dealing with over 15+ companies.

I bought a tripod from Smallrig, wasn't suitable, returned no issues at all - the same should be with this situation but not the case.

The returns policy should have given it away on how this company operates and it's mentality and my mistake was thinking this tripod was going to be the one.

So be warned, if you are looking to purchase a product from them, make sure that you are 100% sure that you will be keeping it as the returns policy and poor customer service is not a pleasant experience to be had when your own personal money is involved.

Also another warning - As soon as you sign up on their e-mail list you will get bombarded with 10's of e-mails a week - it's the worst I've experienced when it comes to any companies e-mail list - be warned, your junk will be full of them, discount this, special offer this.....

Frustrated.

Hello, I am from Ecuador, and this product, the SIRUI 85 mm lens, is the best both price and option. I am happy to buy from SIRUI

Excellent customer service. Fast dispatch. Step by step, I was guided by the Sirui team by the hand, so that I could feel safe about my new lens, which was shipped from a different country than mine. I recommend! I will certainly come back

I received my order, a tripod and it's a nice piece but it is to short for me, so it would be uncomfortable to use. I have sent Sirui a couple of emails as I would like to return the tripod but as of yet I have not heard a word about how to return it. They did offer me a discount on the product but don't want that. I want to return it. This is getting frustrating and not have taken this long to fix.

What was ordered is not delivered and it is claimed that it is no longer available. It is still possible to order it on the website. Customers are lured with supposed "gifts" and then these are not delivered with flimsy explanations. In this case it was about the QC-55, which could be ordered free of charge with a monopod. I am still waiting for the QC-55 to this day.

Quote: "Unfortunately, QC-55 is already out of stock and not continue production."

good lens
fat focus
fair price

My wonderful experience with the purchase, which was really easy and delivered to your home including tax collection.

Company was active and quick to add in the free gift that I forgot to add in cart when checking out.

Nice selection of products at great prices. I had some issues with the delivery but well within 24 hours of contacting customer service, everything was solved and it was during the weekend. Highly recommended.

I found the advertisment to be misleading. Each product(tripod and ball head) should have been advertised seperately if sold as separate product. I found the advert misleading. So, this was not a good experience.

They were great, the prices were awesome and the shipping time is super fast, ngl, this is one of the best experiences I have from a shop.

Shipping is very quick compared last order!
I don’t know you sent me a stock in Japan or in China this time, anyway, quick is right!
Thank you.

Timely international delivery of a quality product. Thank you.