I had an issue with a defective lens sirui 75mm 1.2 , and the support team handled it very well. They arranged a replacement and sent a new unit quickly. Good communication and an effective solution.... See more
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Awful customer support, they won't talk to you at all unless you specifically purchased from their storefront. I purchased from Amazon but because I bought from "Amazon.com" and not "SIRUI USA" on A... See more
Review: The Sirui AM-124 is an Entry-Level Game Changer As an entry-level photographer, finding the "sweet spot" between professional quality and a budget-friendly price can feel like a mission. A... See more
Company replied
Great company. If I were to criticize, I would say the initial response for customer support is a bit delayed, but once you’re in contact, it’s pretty much realtime as email conversations go. Regardle... See more
Company details
About SIRUI
Written by the company
SIRUI® Official Store
--Affordable, wider-frame anamorphic option for cinematographers and cinematic enthusiasts.
--Including anamorphic lens, camera and video tripods, monopods and led light system.
--The best brand of photographic and video support equipment.
--Customer satisfaction is our #1 priority.
--Affordable, wider-frame anamorphic option for cinematographers and cinematic enthusiasts.
--Including anamorphic lens, camera and video tripods, monopods and led light system.
--The best brand of photographic and video support equipment.
--Customer satisfaction is our #1 priority.
Contact info
29 Commerce Court,Verona,New Jersey 07044, 07044, Verona, United States
- siruistore_support@sirui.com
- store.sirui.com
4.0
Great
108 reviews
Replied to 14% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
The quality and effort every employee…
The quality and effort every employee is willing to give for the demand of the customer! So many little details that make your filming life a flowing river. Even the delivery is excellent and fast. If I think what and how fast this company influenced the anamorphic filming word of hobbyists, "gearfantics" and pros. Unbelievable. Thank you, Sirui workers, and all the people at Sirui that make it possible!
October 30, 2023
Sirui a200r is too good.
The Sirui a200r is a fantastic light mat with a self-inflatable softbox saving time on set.
I already own the a100b and use it all the time on film sets, so I immediately purchased the a200r for extra output and color flexibility.
Fantastic light at a great price.
October 27, 2023
Fast delivery
Fast delivery, good service with Fedex. The product fully meets my expectations!
September 25, 2023
I didn’t try out actually the cinelens…
I didn’t try out actually the cinelens I order. I will do in some days after my holidays and back to work. I can’t wait for.
In 6 days I received in Germany and the customer service reply immediately to my question. Really appreciate.
August 27, 2023
Purchasing products from this website…
Purchasing products from this website is easy, PayPal doesn’t work and it needs fix.
August 4, 2023
Ordering online was efficient and easy
Ordering online was efficient and easy. Tracking of the package was very thorough and timely. Best of all, the monopod was everything that I expected it to be as well as per the Sirui website.
July 31, 2023
well made product.
July 27, 2023
The source for innovative affordable lenses~!!!
The innovative lenses & supports always expand my creativity.
Their monopods are extremely versatile~~~I have used them to support light LED lights tucked into places that other supports wouldn't as quickly set up.
Their lenses lend creative effects at affordable prices.
I have always found their staff responsive and helpful.
I eagerly await their next products~~~
June 28, 2023
Great speed answering pre purchase…
Great speed answering pre purchase questions and also speedy shipping when I did.
June 16, 2023
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