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Review summary

Created with AI, based on recent reviews

Most reviewers were unhappy with their experience overall. Many people were dissatisfied with the customer service, finding it unhelpful and difficult to reach a real person. They also encountered issues with refunds, with many struggling to complete returns or receive their money back, even for games that didn't work or were purchased under specific conditions. Some people were dissatisfied with the product itself, citing buggy games, hardware issues like scuffed lenses or flickering, and problems with game functionality. Reviewers also mentioned difficulties with the user experience, including trouble creating accounts, connectivity issues, and being locked out of features. The website was also a source of frustration for some, particularly when trying to navigate account corrections or deal with support.

What people talk about most

Product

Customers had ambiguous experiences with product. While some reviewers praise it as the "best game related... See more

Customer service

Clients share negative opinions on customer service. Many reviewers describe the support as useless,... See more

User experience

Reviewers mention ambiguous feedback about user experience. Some customers praise the simple interface and... See more

Website

People report ambiguous experiences with the website. Many customers have used Steam for years, praising its... See more

Refund

Customers consistently note negative experiences with refund. Many reviewers report that their refund... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I had been buying games true Steam for 10 years. Never ran into blockers where I would need the sellers (Steam's) support. Until a week ago. I ran into a large scale scam, fraud, called Ashes of Creat... See more

Rated 1 out of 5 stars

Zero care for customers. Got sold a buggy game. Took 3 hours to try to trouble shoot connectivity. Refused a refund. Apart from being ripped off, the worst thing was the 'talk to the hand' responses f... See more

Rated 1 out of 5 stars

Over the last few days ive faced multiple issues with steam and when I talked to there so called customer service they say they wont help and close it down. When I ask for a complaints line they ne... See more

Rated 1 out of 5 stars

I tried more than an hour, trying to create an account on steam, trying different methods, methods like creating a new account, reestablishing my password, putting in codes that were sent to my email.... See more


Company details

  1. Gaming service Provider
  2. Game Store
  3. Video Game Store

Information provided by various external sources

Join Steam for free and get games delivered straight to your desktop with automatic updates and a massive gaming community.


Contact info

2.1

Poor

TrustScore 2 out of 5

512 reviews

5-star
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1-star

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best way to buy and play games.

Buying games on steam is easy, you can get a refund within 2 weeks if you haven't played the game more than 2 hours for whatever reason. There are tons of extra features - achievements, discussion forums, etc. Steam revolutionized game distribution creating a great ecosystem with tons of great indie games.

February 12, 2024
Unprompted review
Rated 2 out of 5 stars

Increadibly bloated

Increadibly bloated. Stuffed with useless tools which only takes up space and which makes playing and buying games more difficult.

I still consider Steam the worst thing that ever happened to gaming on PC. Why use an application to load your applications? Isn't that windows if for already ...

December 24, 2023
Unprompted review
Rated 1 out of 5 stars

Not fair, and no contact possible.

DL a game (DAYZ) constant kicked out of game for no reason. Playtime online maybe 30 mns. But I didn't close the game, STEAM says no refund I "played" the game more then 2 hours!?! No WAY. I can't reply, case closed for STEAM. NEVER I will buy one game on steam, I hate it when it is not fair, this is not fair at all.

December 16, 2023
Unprompted review
Rated 2 out of 5 stars

The Steam mobile app totally unfit for…

The Steam mobile app totally unfit for purpose and CS are either willfully unhelpful or lacking any support skills. Not what I expected after buying an Oled version for almost £500. The console itself is great. Support... is not. The app leaves information "trapped" so i am unable to purchase a dock as a gift. Mary failed to comprehend the issue or to bother reading the question. Allen told me it was a restriction on purchase another even though the app has no problem putting it in to basket and only errors because the cache retained the last purchase info. Steams own community say its a year old problem that Steam cba to resolve. Joy.

December 9, 2023
Unprompted review
Rated 4 out of 5 stars

Still the best store

Still the best store

Big screen is getting better and better
Steam VR is atleast something
Helps you chose games by showing reviews
Has games from all publishers

November 21, 2023
Unprompted review
Rated 2 out of 5 stars

Got anally fckd by Steam bassically

Got anally fckd by Steam bassically wanted to add money to my steam wallet which should have taken 2 hours already took 3 almost 4 hours and can't close the menu without my transaction being cancelled or my money being gone and also unlucky enough to do it via geforce now and money is gonna be gone in aproximately 2 hours and 40 minutes also getting ghosted by support for more than 1 hour 30 minutes already so don't add money to your wallet if you're outside of america and especially not on geforce now

October 2, 2023
Unprompted review
Rated 1 out of 5 stars

The technology is fine in the sense it…

The technology is fine in the sense it will generally work.

The problems start the second you need any customer services at all. It call itself a technology company when it can't even manage to support a password change after 26hrs.

Lucky Americans are in the middle of a class action and arbitration. If valve lose then maybe some competition will appear forcing them to actually look at what they do.

Its quicker to change a password with a bank or broker than this outfit.

It wasn't complex. The accounts had 1 email and 1 phone number since its creation 10 or 11 years ago. What is more two seperate humans have tended to the ticket and neither was proactive.

September 20, 2023
Unprompted review
Rated 5 out of 5 stars

Its a great place tons of games and fun

Its a great place tons of games tons of fun theres a new update where u get more controlle its hard to get hacked or stolen money its not a scam and u get full controle over ur game u can do what u want u can link up with other fans in the steam community theres a workshop build in so u dont have to install virus for mods theres not so good customer service but inchange you get more controlle so you dont need to go to customer servive to reset password email u can get your acc back ez my 13 yr old kid got hacked and it was ez to get back u just needed to either get in from gmail telefone or mobile app then just kick all devices or kick unknowed devices and change password and boom hacker kicked

September 10, 2023
Unprompted review
Rated 5 out of 5 stars

Best Games platform on PC

I've been using Steam since 2011 when my dad set-up an account for me and my brother, fast forward to 2023 and I'm still using it near-daily. The platform is simple to use and has an immense amount of personalisation and customisability for all aspects ranging from player profiles to games library to store preferences. Their Steam Authenticator is one of a kind and extremely easy to secure and protect your account.
People reviewing about being scammed and having their accounts hacked have only themselves to blame due to ignorance of what they are doing. I myself, due to stupidity, have had my account hacked, back before any steam authenticator was setup and therefore can say that it has never been an issue since - my account was returned and restored with the help of customer support.
There is no wonder Steam is the most popular gaming platform on PC due to having the biggest availability of games out of all gaming platforms. The store front is quite simple to use/find the games you love as well as the discovery queue to quickly browse games that are recommended to your gaming tastes.
Can not recommend anything other for those wanting to start out on PC Gaming.

August 31, 2023
Unprompted review
Rated 5 out of 5 stars

Buying steam cards

I really love buying from steam I always get the card fast and I've never had problems with the website. I just wish they would give more coupons or do a deal like buy 2 (100) dollar steam cards for 105..that would be awesome.

August 18, 2023
Unprompted review
Rated 1 out of 5 stars

The Ultimate SCUM

Steam is an evil authoritarian company who uses underhanded tactics to try and claim that you don't actually own the games that you buy. Even though elsewhere on the website, it *does* use language like "you own this game".
Their EULA demands absolute loyalty to them, has a clause against whistle blowers, and tries to tell its users that they're not allowed to take them to court - they are basically saying "we are doing unethical things and we know it!"
They hire random people to be "global mods" on steam, claim that these people are not employees of Valve but are just volunteers. Don't forget - just because you consentually work for them for free, doesn't mean you don't work for them and that your actions don't reflect on the company.
At one point, they used the Steam forums' anti-swear filter to block out the words "Kinguin" and "G2A" - not to avoid inflammatory language but to try to keep people from learning about the existance of other companies - withholding of knowledge - just because the existance of those companies is financially inconvienient for them.
I have spoken to members of Steam support before, and they talked to me just as immaturely as their global mods did. As much as Steam touts it's apparent "professionality" of the platform, they are anything but that. They are just playground bullies of the internet, and they like to monopolize PC gaming. They also have a bunch of laughably broken glitches in their system. Exploit them as much as you can I say. They love to scam people, and they deserve a taste of their own medicine. This is not revenge, it is fighting fire with water.

August 14, 2023
Unprompted review
Rated 5 out of 5 stars

best gaming store in the world

for everyone saying this website is a scam well its not its the best game store, you can upload play story/AAA/any type of game on this platform, and no the cia is not spying on you as someone said in the reviews, i usually trust trustpilot reviews but the reviews on steam just makes me laugh as they're probably the guys that say "epic store>steam" "epic store is better" i mean don't get me wrong epic store is good but steam beats it by a long shot as alot of good games are only on steam so yeah don't trust these reviews as they're probably a bunch of boomers

August 13, 2023
Unprompted review
Rated 1 out of 5 stars

Steam is a platform for hackers !

Steam is a platform for hackers !! and i hav play counter strik for 16 years, and i dont know way Steam dont do annything abaut it. I hope Steam gonna wake up. or i´m don playing on this platform and hope i´t will get others to see it and do the same.

August 9, 2023
Unprompted review
Rated 5 out of 5 stars

Premier Digital Storefront

I've been using steam for 12 years, and I've always had a pretty good experience. There's been a few times that I've purchased software that didn't function correctly, Steam has been prompt and fair with refunds. They frequently have sales with incredible pricing that I can't pass up, hence why I have so many titles that I haven't even played in my steam library!

The only knock that I would have on them is they've had such success with their storefront, that they no longer appear to be developing games. I mean they created Half-Life Alyx, they maintain Dota 2, and released an update for Counterstrike. Where's Team Fortress 3, Half-Life 3, Left 4 Dead 3? There's no incentive for them to put resources into that, since their storefront is so successful, and that ends up being a net loss for gamers.

August 4, 2023
Unprompted review
Rated 1 out of 5 stars

Steam is the ultimate evil!

Steam is the ultimate evil!
They spy on you, con you and manipulate you, all in the name of money, they have no honor or sense of fair play.
They also work closely together with some of the worlds biggest manufacturers of the war industry and have people from MI6, CIA and Mossad reviewing your every move.
If you have any sense of self preservation, avoid Steam at all costs.

August 3, 2023
Unprompted review

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