My personal experience with them has been a mixed one to say the least. Although these's were a short stay in the US market, but during that period the assistance that period the assistance that I got... See more
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My experience has been nothing but great for the pricing offered. TPO support was necessary at the outset (two years ago), but has been unnecessary ever since. My voicemail alerts on iPhone SE were... See more
Pros: The pricing is excellent. TPO donates to charities. Rarely an issue with signal or data strength. Con: No chat customer service. If you live alone or need your service before friends/fa... See more
I bough three Moto g5 plus unlocked phones from Costco and inserted TPO SIM cards. Phone works great. Calls connect. Unfortunately, picture texts do not load. Cannot send or receive photos. Service... See more
Company details
Information provided by various external sources
TPO was started by three friends sharing a common vision. To transform something that people use everyday, their mobile phones, into a force for good. They launched it in late 2012 in the UK and it's been growing ever since. In January 2014, Jimmy Wales, the founder of Wikipedia, joined the company. Our goal is to raise billions for good causes worldwide, delivering goodness with every connection made. 10% of customers’ mobile bill is directed to their cause or charity of choice at no extra cost to them.
Contact info
TPO makes everything clear and simple, and they deliver on what they advertise.
TPO is user friendly and reliable. I am grateful for a cell service choice that allows me to pay for the service I need and to contribute to a charitable organization.
January 23, 2017
Unprompted review
TPO Review of Service 2017
For the time in which I have been a customer about 5 to 6 Months now. The Service has been great the Customer Service for the (most part) has been great. This last month I had an Issue with one the CS Rep in which I had to go over her head to a Manager that was not on the floor to report the issue . The issue has been resolved and quickly.
January 20, 2017
Unprompted review
Rude & Dishonest
Say one thing charge another with rude customer service that treats u as if they are doing you a favor. Moving to another company soon
January 18, 2017
Unprompted review
Reply from TPO Mobile USA
Hi Sanjeev,
Thank you for your feedback in regards to your recent correspondence with TPO Mobile. We are extremely sorry to hear of your recent experience and subsequently TPO Mobile would like to sincerely apologise for any inconvenience caused.
To assist you, TPO Mobile will take appropriate steps to ensure that we resolve your issue with urgency. Moreover, if you have any further queries, please do not hesitate to contact TPO Mobile via the following link: https://help.thepeoplesoperator.com/hc/en-us/ We would once again like to take this opportunity to highlight the importance of providing excellent service to all our customers and subsequently will take the appropriate steps to provide a more efficient service in the future.
Kind regards,
TPO Mobile.
Overall good service
I generally love the TPO service. I went from GA to Montana and had dropouts in places in South Dakota and Montana, but otherwise it was fine. I love the fact that your helping your charity choice in the process of enjoying the service.
January 17, 2017
Unprompted review
Inexpensive and reliable mobile service
TPO mobile service was very good and I will use it again when needed. unfortunately, teh initial onboarding process was frustrating as my AT&T iPhone 5s required some settings tweaks and I wasn't able to get TPO to resolve it. I was forced to troubleshoot and resolve on my own.
Also TPO could do better by updating its website to allow the user to change basic information such as their billing address.
January 17, 2017
Unprompted review
Reply from TPO Mobile USA
Dear Lukas, Thank you for your positive remarks and your invaluable feedback. Our customer's satisfaction and TPO Mobile's ability to provide reliable service is our primary concern. TPO Mobile would like to sincerely apologise for the recent shortcoming and would once again like to extend our gratitude for choosing to be with TPO Mobile. We have used this experience as a platform to improve our services and equip ourselves with efficient skills and processes to ensure future on-boarding processes can be completed with ease. TPO Mobile is much appreciated for investing your time to write to us and TPO Mobile will endeavour to continue to provide exceptional services to all our customers.
Kind regards
TPO Mobile
Top notch service at a great price
I've had TPO Mobile for about 3 months and have no real complaints. There's been a couple of glitches where my Data didn't seem to be working but once I was in a different area, all was fine. This has happened on a couple of occasions. But other than that everything has been good. I've had a couple of dropped calls but was it TPO or was it the other parties carrier? For what I use the service for, it suits me just fine. Can't beat the price and the 50% off the first month bill (promo), what a deal. I recommended this service to a friend and he got 75% off the first month bill as part of their Christmas promo.
January 17, 2017
Unprompted review
Basic Phone Service
Good value but no support for visual voicemail or MMS to Android phones.
January 17, 2017
Unprompted review
Great Company; Spotty Cell Service
Love the company and it's ideas about sharing for charities. Cost is very reasonable, so overall I'm happy.
However, be prepared for occasional dropped calls, spotty service, or no service areas. I can live with these issues due to TPO being (in my opinion) a very socially responsible company.
I'll stay with them because of that.
January 17, 2017
Unprompted review
Its awesome.
Im very happy with my plan, but the price is a bit high becuase I dont use it offen.
January 16, 2017
Unprompted review
Great price and coverage
For the price you cannot beat TPO. The coverage is very good, calls are rarely dropped. Wish they had a world SIM card!
January 16, 2017
Unprompted review
Excellent, highly recommend!
I have been using TPO for 6 months now and the service has been amazing, never had any issues with a signal, very fast internet and a great contract free monthly price... not to mention the fact that they donate 10% to a charity of a choice. Definitely staying with TPO and recommending to friends and family.
January 16, 2017
Unprompted review
Good coverage in a rural area
Decent deal for my grandson's phone. Good coverage in a rural area.
January 15, 2017
Unprompted review
My simcard is not working I am having service but no calls oncoming or incoming
I am facing alot of problem
January 15, 2017
Unprompted review
Reply from TPO Mobile USA
Dear Bibi,
Thank you for taking the time to raise your concerns with The People’s Operator and your continued patience throughout this process. In addition to this we would also like to Thank you for choosing to be with The Peoples Operator and for the supporting of good causes. We have used this experience as a platform to improve our services and will continue to equip ourselves with the efficient skills and processes to ensure an efficient service in the future. To ensure that TPO can deliver in providing exceptional service and resolving this recent issue, please kindly raise a ticket to TPO via the following link: https://help.thepeoplesoperator.com/hc/en-gb Thank you again for your time and valuable feedback.
TPO Mobile.
Great Value!
No Issues at all with service. The price is excellent, the plan options have enough variation so it only feels like you're paying for what you need. The charitable donation is just icing on the cake.
January 14, 2017
Unprompted review
Good rates on good network
Better rates than anything T-Mobile can offer. And since TPO uses T-Mobile's network, why would you ever use them directly?
January 14, 2017
Unprompted review
Reply from TPO Mobile USA
Dear Eric,
Thank you for taking the time to raise your concerns with The People’s Operator and your continued patience throughout this process. In addition to this we would also like to Thank you for choosing to be with The Peoples Operator and for the supporting of good causes. We have used this experience as a platform to improve our services and will continue to equip ourselves with the efficient skills and processes to ensure an efficient service in the future. To ensure that TPO can deliver in providing exceptional service and resolving this recent issue, please kindly raise a ticket to TPO via the following link: https://help.thepeoplesoperator.com/hc/en-gb Thank you again for your time and valuable feedback.
TPO Mobile.
Best Kept Secret
Service is as good as any and TPO has everyone beat on price!
January 14, 2017
Unprompted review
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