Universal Music Reviews 

Ordered my girlfriend Taylor swift merch for Christmas. Had it gift wrapped. She opened my £125 gift and saw inside xxxtentacion merch. Absolutely horrendous. Christmas ruined.

No response
Ordered Taylor swift merch
Almost £200 out of pocket
Terrible company no response to any emails
Avoid avoid avoid

Hello all

If I could give less than a star I would.

I ordered some Dermot Kennedy merch and the order never showed. And neither did the refund.

No one replies.

This may be the worse customer service I have ever experienced.

No customer service at all. Got problems with 2 orders. Been waiting a week had no reply

Shocking customer service. Sent me the wrong record twice. No response from any customer service enquiries either, just a message that they have updated my enquiry but literally no response

Zero or minus rating would be accurate. Charged £4 for 'gift wrap' which turns out to be a bit of plain kraft paper, randomly sellotaped with a messy ribbon tied with what could loosely be termed as a bow. Although reading other reviews it seems I should be grateful they actually sent product. Shocking what companies think they can get away with, utterly DISGRACEFUL!

I ordered Rolling Stones products on October 29th. They never arrived. I contacted Customer Service several times and finally got a reply. Was told to wait the 20 working days. I did and still not delivery. Been trying to contact Customer Service for a refund but no success.

I ordered the Taylor Swift signed Midnights LP on the 21/10/22. Not received, chased numerous times. Eventually got an email to say they couldn’t complete the order and will give me a refund in the next 5 days, this was 3 weeks ago. Now trying to get my refund via the credit card company I paid with. Can’t believe this company has not been shut down.

Ordered a gift for my daughter over 3 weeks ago. Contacted customer services twice now to see where my order is, but no response.

Worst experience ever.
I ordered an item and received the wrong one. I also had to pay customs fees. I got in touch with the customer service and they proposed me a refund but I would have had to return the item to the UK at my expense. They cannot exchange the wrong item with the one I ordered because it's sold out, I asked them to change it with a different size and they said it's not possible. In the end I find myself with an item I did not ordered, I paid for this item and for customs fees and they refused to even give me a discount code or something similar.
WORST EXPERIENCE EVER!

Holy crap. The worst. Ordered but then immediately canceled. Of course, their "customer service" was unable to cancel the order and suggested I refuse the package, so I did. They received it back almost a month ago (which I can see with the tracking number). I wrote them three weeks after they received it and they said it had not been received by their warehouse and to allow 5 more days. I emailed them back with a screenshot and tracking number and they still keep saying they haven't received it or are looking into it. Mind you, every single email I send them takes at least 2 business days to get a response.

Awful website, ordered The Weeknd Hoodie which came the wrong size, sent it back and requested a refund which I still haven’t received 3 weeks later!!! So now I don’t have a Christmas present for my partner. Avoid at all costs!!!

Scam company. Thought this was official Rolling Stones site. Ordered a tshirt and was wrong size. Returned the shirt no refund or replacement.

Avoid

Being triggered by the news that there would be a re-issue from a Sex Pistols single I decided to order some stuff from this Universal webshop.
A few weeks ago I got very disappointed that my original order was not available anymore, it got lost somewhere and it was untracable. Then I got even more disappointed that the music I originally wanted to buy was sold out so I settled for a shirt that wasn’t really my first option. Mind you, there only an option to get a voucher, no refund possible.
To make it even more annoying I had to choose for a more expensive option to hope to get my shirt in the Netherlands. So track and trace this time, which was never necessary for mail from the UK.
And now DHL only wants to deliver the shirt if they get another 25 euro for taxes. Come on, 76 euro for a shirt, really? At this moment I only want my money back.
Be sure to never buy anything from this webshop, they are unreliable. In my case the helpdesk was friendly at least.

Package was well packaged. Quickly sent and stayed in customs for a week. After brexit I needed to pay vat in UK an tax in Holland. A refund for British VAT was quickly given.

Wish there was visibility of the reviews before purchasing. You’re lead to believe you’re buying from the bands official merchandise site, alas, a bunch of charlatans.

My daughter ordered a Taylor Swift Cardigan back mid January. Still not arrived. Unacceptable service. Universal Music should not take orders that they cannot fulfil. Fingers crossed she gets a refund- but reading other reviews on here, I'm not holding my breath!

Bought a T Shirt via their Who Store. £30 for a Gildan T which was as thin as paper. Advertised as ‘ Official Merchandise’ and just cheap junk

I preordered a bundle, most of the items arrived last October but 1 was missing. They kept telling me it’s on the way until a couple of weeks ago they said the item is cancelled. I only ordered the bundle for the 1 missing item which couldn’t be bought any other way, they knew the missing item would get people to buy their expensive bundles. They won’t give a refund as I have opened the items I received 6 months ago when they kept assuring me the item was on the way.

Dishonest company who sells items they have no intention to deliver and then won’t give a refund.

Ordered the signed bundle of the gods we can touch but nothing was signed. My emails haven’t been replied and on my latest attempt was actually blocked ! Takes the enjoyment away listening to the music knowing I have been treated this way. It’s nothing more than roguery !