Universal Music Reviews 

Their service is absolutely awful. I would never buy from them ever again. I’ve waited 3 months for the correct order, and their customer service is incapable of helping me. They’ve effectively stolen from me. Don’t buy from them.

Ridiculously poor customer service for items that are really over priced. Ordered a 1975 hoodie, it arrived with a really poor quality of print, the ink was all cracked and wrinkled, the cost for the hoodie was really high so you expect a high quality print, I returned the hoodie the next day with tracked return and they received it 2 days later. I then had to contact them after 16 days as I hadn't received a refund, it took them a further 4 days to respond to me asking if I still needed help, I had to re explain that I needed a refund and it has only now been issued at day 23, when they say full refunds are sent back within 14, I've been told it will be up to 5 days until the money reaches me meaning it will have been almost a full month since they received the returned item to me getting the money back.

You'd think buying direct from the artist website (Chemical brothers) would be the best way to support the artist ...

Don't be fooled - worst customer experience in years !
No comms regarding stock issues, or any sort of delays
Started reaching out after 4 weeks with no success whatsoever
No emails returned within the week, on-line chat was ignored after a solitary response - no way of actually speaking to someone (of course) ...
... just a total utter waste of time :-(

I wish 0 stars was an option, and i wish i had read reviews before ordering. Bought an electric callboy top for my partner as a birthday gift. One month later and i still havent received a tracking email. Contacted support and was told they didnt have the item in stock, despite it being in stock on their website. I had tried to order it earlier in the year and the specific top said sold out, so i know they can mark it as sold out. Knowing how popular theyve become, of course i was going to jump at buying the top before it sold out again. Might i add on the official electric callboys website, the uk merch link takes you directly to universal music.
I wouldnt have bothered if i had know what bullshittery this site was. Honestly someone needs to shut it down, especially with this many negative reviews.
I just wanted to suprise my partner with something i knew he would love. Now he hasnt got a present and i dont have the money to get him something else. As if it wasnt difficult enough to live these days, companies like this are taking what little amount of joy and happiness people have and laughing in our faces.
The fact that any band is partnered with this site is an immediate red flag now and i will no longer be supporting them in their robbing thieving ways.

Ordered a vinyl album over a month ago - money has been taken out of my account. I enquired as to where my order is and they replied that they don’t actually have the stock yet! No understanding of when it will arrive either. I have requested a refund twice - as yet no reply AVOID THIS SITE. I honestly thought this was part of Universal Music … but looks like I’ve been duped :(

Do not buy from this store!
Retuned an item (too small) and expected full refund
Refund dIdnt arrive, so I contact them - convinently, they couldn't track my retuned order!
Contacted them several times since, radio silence
DO NOT SHOP HERE!!!!!

I have never written a review online in my life but I’m so angry with UMUK Store I had to share my experience - and from below reviews I am not alone in the experience. I placed an order on 20th June for a Taylor Swift hoodie. This was supposed to be a birthday present (birthday was 2nd July). I was not made aware by UMUK at point of purchase that there would be any delay involved. After a week I contacted customer support to enquire about dispatch and I was told that the supplier was separate from UMUK and they were waiting for the hoodies to arrive, weeks went by with constant back and forth and requests for updates. Eventually I got an automated email saying that dispatch was delayed till 25th August. I was fuming but held off and decided to wait. 25th August came and went and I again contacted customer support for an update on dispatch. No response. I then a few days later get an automated email saying dispatch has been delayed until 13th October!!!!!!! A full 115 days after the order was placed this was the expected dispatch date!!! Are they having a laugh??? No response from customer service yet again when I requested an explanation. Save your money and don’t waste your time with them. Hopefully the artists will realise that this company is absolutely ridiculous and treats customers so poorly. Wish I could give this zero stars.

Absolute joke of an organisation, do not use, bought and paid for a qotsa T-shirt, 2 months ago and it still hasn't arrived, it's was for a birthday present that is now 4 weeks past, had no emails stating when it will arrive and nobody will answer the phones or E talk on the qotsa website, so I can't even demand my money back. Ile put it down to a loss of money and never use this company again. BE AWARE, con artists. Hope Josh homme realises that this company is ripping his fans off and giving the band bad publicity

I expected much more of a company like this. Terrible customer service. My package got lost and no one is replying. Still waiting for my money to be refunded. I also wanted to cancel another order, it’s been a month now and still no reply. Please, if you can, avoid this company

I have been waiting for two band T-shirts now for three months. Every 3 weeks I get another email off them saying that the release date has changed. I do not know how this company is still running or why band still use it. They are taking the absolute pi$$!!! definitely some major problems with this company. Avoid using this company at any cost.

Definitely problems with this company.
Digital Stores Ltd operate as an online trading company for Universal Music.
The quality of the items which are advertised are different and of a lower quality to those which are advertised on artist, band, group websites.
The returns process is as another customer explained it ‘faceless’. No customer services number, no call centre, no direct human engagement - all communication is via an online Zendesk platform. The customer service representatives who do eventually respond after days of chasing have names which do not appear anywhere else.
In the unfortunate circumstances where a refund is required then I can only advise that if PayPal was used to purchase then to start a PayPal dispute process which will apply pressure to Digital Stores Ltd / Universal Music for a refund.
The whole process does appear to be designed to maximise sales and reduce refunds, at the detriment of a music fan, and at risk to the artist - to maximise sales and profit for Digital Stores Ltd and Universal Music.
Improvement needed.
I did eventually receive a refund following countless and unnecessary chasing.

Only giving one star as can't submit with 0. Ordered a Taylor swift hoodie for my daughter, website says it will be processed and dispatched within 24 hours... A week later, still not dispatched, money gone from my account, customer services ignoring all emails!! Worst company ever!!! Opening dispute with my bank. I don't understand how this company is still allowed to trade. AVOID AVOID AVOID

Ordered an Elton John vinyl, received in 2 days which was great, upon playing the record it crackles like a really old record, and no it's not my needle as my other vinyl plays fine.
After reading other reviews I doubt it's worth my while asking for a refund.
I decided to give it a go and contact customer service, which went very well, got a reply in about a day from my email asking how I wanted to proceed, either re order or a refund. I chose a refund and sent the vinyl back which they paid for and were very apologetic. I ordered the same vinyl from a different supplier and have had no issues with the quality. So I'm going to amend my 1 star rating to 5 as I couldn't fault how they responded.

They sent an item out a day after I requested a return. So, I returned the item back with tracked delivery for them to say 'we can't find it'. Shambolic, and typical major record label behavior. AVOID, and buy elsewhere. Still awaiting my money back 10 days after it's been delivered to them.

Ordered dr dre vinyl got something totally wrong, I’ve emailed from the same email I got the order confirmation from, for them to tell me my emails wrong, replied back to them 4 times now without any response. Shambolic company, avoid at all costs. Very ignorant!

I ordered a Gracie Abrams Signed Card and CD bundle for £20 in February and then after a month of waiting was told that they oversold. They did not send me the CDs either and I am still waiting on a reply about them sending them or a refund. Dont buy from this company and spam your artists signed by them about how terrible this company operates and treats customers. Oh and the signed card is still listed as in stock and available so be ware.

I ordered a cd from Dermot Kennedy with a signed card, received a normal cd without the signed card.
They send me a replacement and again received it without the signed card...

I ordered a signed cd of Aurora, never received it, got my money back but it left me disappointed.
And because of Universal I dislike the artists now because it keeps reminding me how disappointed I am.

Same what others said.. no order, no support, money gone

Ordered The Weeknd hoodie on 9th December. Its now the 10th January and i havent received a thing. Chase customer service and and they dont care saying i have to wait a further two weeks

Worst experience with a store ever. Ordered an album 3 months ago and it was the wrong colour. Only got a response today regarding it. AVOID AVOID AVOID