Universal Music Reviews 

I wish I had read these before I ordered.

Same experience - no sign of my order and just the same generic email saying they are busy.

Terrible - ie no - customer service. Avoid.

I ordered a Taylor Swift hoodie on 1st December. I got an email confirming the order was received and then nothing. It's now the 11th December and I've had no reply to any of my emails. The item is now showing as sold out. My order status is still showing as order received. They have £70 of mine and I haven't been able to get either the item I ordered or a refund. Avoid this company at all costs!

Edit: It’s now 22nd December. Still no response to my emails and no refund. I’m pursuing this through the small claims court.

Once again take your money and then keep you hanging on only sending generic reply to countless emails sent disgusting !! Will not be using this company again

I pre-ordered and paid for the Lana del Rey Racing Jacket With Patches on the 13th November ahead of it's availability date on the 24th November. The email of confirmation stated that the item would be picked, packed and despatched within 24 hours of that date. Today is 10th December and there's no sign of the item nor an email of despatch or tracking number. I've emailed 4 times and only had one generic response of "do you still require assistance" and then nothing!! I used a debit card so am going to contact my bank to seek a transfer reversal via Chargeback. DO NOT BUY FROM THIS COMPANY!!

AVOID ordered an ‘In Stock’ item in November, not yet dispatched after 3 weeks. No help from so called customer service other than a holding response asking if I still need their support. Don’t waste your hard earned money folks. I will revise my review if I receive the item.

UPDATE: After quite a delay, I finally did get a response to my complaint about a Beatles vinyl album with a pressing fault. A replacement copy was sent to me snappily and it is a faultless copy. All well then, after all.

Excerpt from my previous review: UME sent me a Beatles blue vinyl album with a pressing fault. After almost a month, the only responses I have had have been a request to confirm my mail, and then a ”do you still need help?” automated message.

Worst customer service in the world, no responses, no feedback nothing

The worst customers support I've ever seen....after 8 days with NO response they just replied if I still need their support, with no answer for my first question...I don't have my order from October yet...no reaction from the shop...absolutely horrible...
Little update- 7 mails from me, no response from them. I had to pay customs fees again- twice..The company with the worst reviews here...

Stay away from this store.It is a scam!!!.Item never dispatched in October,not in November as stated it is delayed (.ordered in August).I sent an enquiry, 7 days later they replied if I still need help without answering my questions.Contacted my bank to make a claim for my money back

Terrible service, avoid at all costs. Products haven't been dispatched, and no proper response from customer services.

Absolutely awful. I ordered items in June with a despatch date of July. Finally, after many delays and endless emails I received two of the items on different dates in November. The third item has still not appeared. They were for my daughter's birthday in August. Very difficult to get hold of customer services and to get any answers. As a previous reviewer said, I have had a couple of responses from Jack who seemed quite good. I just feel really sorry for him having to deal with it all seemingly single handed.

The level of service from them is appalling. Started my query on 28th October and still not resolved. You wait ages for a response then the reply you get back from them is 'do you still need us' with no regard for your query.
Poor guy called Jack seems to be the only one that is operating this. Orders are despatched on time but don't query anything as they do not have the answers.
I know they are mainly a distributor but Taylor Swift needs to find a new one, and she also needs to consider the way she markets her products too. Misleading advertising as you think you're buying an exclusive that is only available for 48 hours then it appears on the website again or for sale on the high street. She should treat her fans better than this.

My order was refunded and shipped back to the UK because my address was "undeliverable" even though I order from the UK more often and it's never been an issue anywhere else. There wasn't a typo in my address or anything. Seems to me they're just insanely incompetent judging by these reviews. It was merch that now has sold out, so I'm unable to re-order, too.

DO NOT BUY FROM THEM!

They lie, they do not reply, they do not send goods out. They have 3 or 4 month delays and you cannot call them or email them. Bots only. Scammers and frauds. AVOID AVOID AVOID

Best thing is we need to report this waste of time company to trading standards, listed as main Beatles supplier on Google.Can only pay with card so that was a big issue.. Paid for 3 coloured Beatles singles and received 3 black. Not happy. Received 1 email from someone named Luke and only found after digging 1 contact number but hit and miss if they answer +442039327710 and it's the business suppliers number. Asked me to return the singles for refund or they can replace with clear... Lol yea really still waiting....if I don't get any joy. Trading standards it will be

absolutely shocking service, how can a company of this size treat the customers so badly, 5 days to answer an email and that passed, submitted another email and was then notified another 5 days but still no response, just theft plain and simple!

I wish I’d read reviews before buying! Ordered Idles beenie hat in October, not heard a thing since! 2 emails, no reply… presuming that money has gone but will continue to pursue. Buy elsewhere, don’t risk it!

I have had the worst experience. I pre-ordered two items, and the shipping date passed so I emailed them. Only to be told that because they had moved their account system on the website I would need to reorder. You'd think they would notify people of this instead of leaving them waiting. I reordered and they 'issued a refund' for my original order. I emailed to chase this refund 15 days later, no response. I have chased AGAIN and it has been a month. I haven't had a reply from them, and I haven't had a refund.

The worst service I have ever encountered. After ordering the item, they send something completely different, there is no contact with the seller. Nothing can be done, they do not respond to complaints. Never work with them again......

Bought the Beatles red & blue coloured vinyl box set
Never received it , been emailing them for the past 5 days because that's the only contract for them, still after 5 days no replies ,
My advice is to stay clear from this company 😡😡