Store2door Group Ltd Reviews 

202
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 97 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delivery team for being exceptionally polite, professional, and deeply respectful of their personal homes and belongings. Many people also appreciate the prompt arrival times, advance phone calls, and efficient assembly of their new furniture. However, some customers also noted occasional challenges such as items not fitting properly through tight spaces, minor property damage during assembly, or having to handle packaging disposal themselves. Despite these specific setbacks, consumers consistently highlight the smooth communication, flexibility, and helpful attitude shown by the staff throughout the entire process.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their exceptional professionalism, helpfulness,... See more

Delivery service

Consumers find delivery_service to be a smooth and efficient experience, with staff arriving promptly within... See more

Service

Users describe positive interactions with service, highlighting punctual arrivals, helpful courtesy calls,... See more

Product

Customers had positive experiences with product, highlighting prompt and efficient delivery as well as... See more

User experience

Reviewers highlight positive aspects of user_experience, describing the overall process as smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Five star delivery service from our delivery team, Shaun and Matt, at Store 2 Door. Very friendly and professional from start to finish. The delivery team phoned before arriving to let us know they we... See more

Rated 5 out of 5 stars

Had an order from Furniture Village delivered today by Shaun, Matt and Connor. Absolutely brilliant service. Pleasant, cheerful and helpful lads. Took great care to cover all the flooring with mats... See more

Rated 5 out of 5 stars

Shaun and Matt were fantastic today. Very considerate of my home and belongings. They delivered the bed to my bedroom, unpacked it and removed packaging. They put on protective booties to keep my carp... See more

Rated 5 out of 5 stars

The two delivery people who came were really nice and very professional. Thank you so much for coming at the time you said and for delivering and assembling my new sofas. You were great. 😊


Company details

  1. Delivery Service

Written by the company

Store2Door Group have been a tried and tested two man home delivery service for numerous high street retailers with over 20 years experience in many sectors. We have helped our clients deliver thousands of home furniture items all across the country. We pride ourselves on our customer service and product knowledge, which is how we have maintained strong business relationships over the years. We have completed thousands of removals and have over 20 years experience. We will handle your move with the utmost care and attention to detail. We know that moving can be a stressful and overwhelming experience but our home removal teams will ensure your move is stress free and completed in a timely fashion. When considering your removal look no further. We can pack your items ready for transport if required. We also can supply boxes and protective materials to assist with getting ready for the big day. We have been providing office removals to clients for 20 years. We have formed many great relationships with customers and continue to deliver excellent service. We have a large fleet of vehicles and equipment at our disposal and are prepared to deal with all variety of jobs. We already work with many facilities management companies across the UK. We pride ourselves on completing the job to the highest level and making sure the client feels we have gone above and beyond.


Contact info

4.9

Excellent

TrustScore 5 out of 5

202 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(202)

96 reviews in the last 12 months

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Rated 5 out of 5 stars

Just had a delivery of a chair from…

Just had a delivery of a chair from Furniture Village today delivered by Store2Door, Steve and Tom. Delivery was very efficient. Steve and Tom were polite and efficient and put down cover sheets on the hall carpet to stop treading the rain inside. They rang before arrival and arrived at the agreed time. Assembly of the chair was quick and efficient.

July 19, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Service

This is the first time I am experiencing a delivery company going above and beyond. They brought the sofas, coupled them and ensured they were in perfect conditions while maintaining professionalism and respect. I will always recommend them and thanks to Bogdan and Alex for being awesome!

July 2, 2025
Unprompted review
Rated 5 out of 5 stars

Steve and Rhys delivered my sofa and…

Steve and Rhys delivered my sofa and chairs from Furniture Village. They telephoned me half an hour beforehand to let me know when to expect them. They were very efficient and respectful of my property. They put the furniture where I wanted it and made sure I was happy with it. They removed and took away all packaging. I would highly recommend them

June 3, 2025
Unprompted review
Rated 5 out of 5 stars

Store2door

Had a delivery of a table today from Store2door through Furniture Village. Arrived as advised at correct time and day.Saul and Lewis were brilliant. They erected the table and made sure it was level. Great service. Many thanks

May 30, 2025
Unprompted review
Rated 5 out of 5 stars

Steve and Rhys delivered our furniture…

Steve and Rhys delivered our furniture on behalf of Furniture Village , they called me
about 30 minutes before to let me know they were on their way, very polite and efficient team, respected our property when coming into the house as new carpet had been fitted the day prior , they positioned our furniture and made sure I was 100% satisfied before leaving. Thank you guys .

May 6, 2025
Unprompted review
Rated 1 out of 5 stars

This company delivered my DFS furniture…

This company delivered my DFS furniture today. They arrived well after the time given. My delivery was supposed to be no 2 but 1,3,4,5 and 6 were delivered before mine. Two men arrived the younger one was polite and pleasant, the older one was rude. I ordered the furniture but he walked past me and introduced himself to a man that was in my house with me. He ripped the underside of my armchair quite badly when connecting the feet. I was checking for damage and he said very loudly “she trying to get money off now”. When they were finished he went to the man with me and got him to sign for the furniture which he had not ordered. This man obviously has a problem with woman.

May 9, 2025
Unprompted review
Rated 5 out of 5 stars

Steve and Matthew were excellent

Steve and Matthew were excellent - delivered our mattress and even helped carry it up the stairs!

Let us know when they would be delivering and were very polite

Thank you

April 26, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid them. They are rude.

Not a customer but just had a horrible interaction with the driver of this delivery truck. He was completely blocking the road outside my childrens nursery. He told me he doesn't care and swore at me when I approached him.

April 9, 2025
Unprompted review
Store2door Group Ltd logo

Reply from Store2door Group Ltd

Good Morning,

Firstly please accept my apology on behalf of our company.

This is not how we conduct ourselves and we will be completing an investigation regarding your comments. We are a family run business and we rely on our positive reviews. Please rest assured we will speak with the team responsible and take the necessary action.

Kind Regards
Store2Door Group.

Rated 5 out of 5 stars

Would highly recommend

I've used this company three times now, most recently Adam G and Dylan. Each time they have been really quick but very careful with my stuff. Always helpful, polite and professional. No stress, and always work through any issues. I would highly recommend

February 22, 2025
Unprompted review

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