Store2door Group Ltd Reviews 

202
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 97 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delivery team for being exceptionally polite, professional, and deeply respectful of their personal homes and belongings. Many people also appreciate the prompt arrival times, advance phone calls, and efficient assembly of their new furniture. However, some customers also noted occasional challenges such as items not fitting properly through tight spaces, minor property damage during assembly, or having to handle packaging disposal themselves. Despite these specific setbacks, consumers consistently highlight the smooth communication, flexibility, and helpful attitude shown by the staff throughout the entire process.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their exceptional professionalism, helpfulness,... See more

Delivery service

Consumers find delivery_service to be a smooth and efficient experience, with staff arriving promptly within... See more

Service

Users describe positive interactions with service, highlighting punctual arrivals, helpful courtesy calls,... See more

Product

Customers had positive experiences with product, highlighting prompt and efficient delivery as well as... See more

User experience

Reviewers highlight positive aspects of user_experience, describing the overall process as smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Five star delivery service from our delivery team, Shaun and Matt, at Store 2 Door. Very friendly and professional from start to finish. The delivery team phoned before arriving to let us know they we... See more

Rated 5 out of 5 stars

Had an order from Furniture Village delivered today by Shaun, Matt and Connor. Absolutely brilliant service. Pleasant, cheerful and helpful lads. Took great care to cover all the flooring with mats... See more

Rated 5 out of 5 stars

Shaun and Matt were fantastic today. Very considerate of my home and belongings. They delivered the bed to my bedroom, unpacked it and removed packaging. They put on protective booties to keep my carp... See more

Rated 5 out of 5 stars

The two delivery people who came were really nice and very professional. Thank you so much for coming at the time you said and for delivering and assembling my new sofas. You were great. 😊


Company details

  1. Delivery Service

Written by the company

Store2Door Group have been a tried and tested two man home delivery service for numerous high street retailers with over 20 years experience in many sectors. We have helped our clients deliver thousands of home furniture items all across the country. We pride ourselves on our customer service and product knowledge, which is how we have maintained strong business relationships over the years. We have completed thousands of removals and have over 20 years experience. We will handle your move with the utmost care and attention to detail. We know that moving can be a stressful and overwhelming experience but our home removal teams will ensure your move is stress free and completed in a timely fashion. When considering your removal look no further. We can pack your items ready for transport if required. We also can supply boxes and protective materials to assist with getting ready for the big day. We have been providing office removals to clients for 20 years. We have formed many great relationships with customers and continue to deliver excellent service. We have a large fleet of vehicles and equipment at our disposal and are prepared to deal with all variety of jobs. We already work with many facilities management companies across the UK. We pride ourselves on completing the job to the highest level and making sure the client feels we have gone above and beyond.


Contact info

4.9

Excellent

TrustScore 5 out of 5

202 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(202)

96 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ben & Adam were fantastic

Ben & Adam were fantastic. They went far over their responsibility and worked very hard to get a tricky M&S sofa into place. They were careful - no damage (i really don't know how they managed it) and were polite and courteous. They took all the packaging away as well, thanks very much lads!
A very happy customer, Graham & Tina in Dorset :)

September 8, 2023
Unprompted review
Rated 5 out of 5 stars

The gold standard of delivery service

The gold standard of delivery service. Paul and Ryan delivered our garden furniture set and could not have been more charming and helpful. They called to let us know they were coming and took real care moving the furniture through the house. A total can do attitude. Honestly exceptional.

September 5, 2023
Unprompted review
Rated 5 out of 5 stars

Great service - thank you!

Adam and Ben were great! Really nice people, called when they came a bit early (and waited), and took the heavy furniture upstairs very carefully with no problems at all. Thank you very much!

September 2, 2023
Unprompted review
Rated 5 out of 5 stars

Polite

Polite, courteous, able to solve problems, i would recommend. 2nd bed the because the installers of the 1st bed could not complete the build. Andre and Andre sorted quickly.

August 26, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent. Turned up on time, put everything up efficiently and alerted me of any issues or concerns.

August 25, 2023
Unprompted review
Rated 5 out of 5 stars

5 stars

On time, courteous and delivered right to my patio. Everything in order and as expected. Thankyou!

August 18, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Excellent service from Andrei Stan and Andrei Nicu. Phoned an hour before delivery to let me know estimated time of delivery. Two man team who were polite and put the furniture where I asked.
Thank you guys for this time👏👏👏

August 18, 2023
Unprompted review
Rated 5 out of 5 stars

Great service

Great service , clean and tidy ,very helpful, in putting all the boxes in the rooms arrived spot on time , thanks very much guys

July 17, 2023
Unprompted review
Rated 5 out of 5 stars

First class delivery experience

Paul and Ryan were brilliant at delivering and installing our table and chairs today. They were very friendly and took their shoes off without even being asked!!

They were also very knowledgeable about the products that they had delivered.

Thanks guys 😁

August 15, 2023
Unprompted review

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