SS Reviews 130

TrustScore 3 out of 5

3.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Good communication on delivery time, I bought it knowing there could be delays as its coming from the Netherlands. I wanted it to help with moving topsoil and sand to a lower level, 1 storey height,... See more

Rated 3 out of 5 stars

Arrived quickly, this is a great idea, but it is not designed for big projects - it is only intended to fill about 1/2 a big skip.... perfect and a great price for small quick jobs, but no substitute... See more

Company replied

Rated 3 out of 5 stars

Product arrived 1 day late not within 48hrs as advertised. After 20mins of use the product started to rip and was unusable after around 30mins. These are made of canvas type material and are not suita... See more

Rated 1 out of 5 stars

The order was placed as a single order however part of the order was missing, I complained and received a nice comment explaining that the item missing was packed separately but dispatched at the same... See more


Contact info

3.0

Average

TrustScore 3 out of 5

130 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Nice idea. great for small jobs - but not for builders

Arrived quickly, this is a great idea, but it is not designed for big projects - it is only intended to fill about 1/2 a big skip.... perfect and a great price for small quick jobs, but no substitute for proper plastic chutes if you are planning major works. I didnt notice the lifespan limitations and ended up damaging my chute quite quickly.
Quick and responsive customer services.

May 18, 2021
Unprompted review
SS logo

Reply from SS

Dear Craig,

Thank you for your review. You emailed us this afternoon and we responded within 5 minutes to look at a cause and solution. You state in your email that you have been using the product for rubble for over 3 weeks. We therefore regret that you indicated that our product is only suitable for sand. We would be happy to resolve this with you to look at a cause and solution. Unfortunately, we did not receive a response to our e-mail and did not get the chance to resolve this with you.

If you would like to resolve this with us, please reply to our e-mail. Thank you in advance.

Kind regards,
Team STORTSLURF

Rated 5 out of 5 stars

Top Quality Product and Top Service

Rapid delivery, great communications and a real top quality product. This isn’t some IKEA bag chute, this is top quality material and workmanship together to produce a robust chute.

At Belfast Books we use ours for getting books from our top floor to the ground floor for recycling in the shortest possible time.

May 17, 2021
Rated 5 out of 5 stars

First Class Customer Service

This is a new review and an update to my earlier negative reviews. I have still not received the goods and although DPD Imports claim that they have been returned to the vendor, they clearly have not done this. I have attempted to contact DPD to no avail.

Today I received an email from Stortslurf offering me a refund, which is most generous as none of this is their fault.

I can’t comment on the product as I never got to use it but I can’t fault their customer service which has been first class and that is often the most important thing.

May 11, 2021
Rated 4 out of 5 stars

done the job

i got this chute to try it out
it was cheaper than hiring one so hay ho why not give it a try
it arrived round schedule
very easy to assemble
this was to bring down a 10foot 4 stack chimney stack
so was going to be tested to the max
the material i was bringing down was sharp and ragged so it wasn't
long before chute started ripping
i tried changing angles but was same
i decided it had to go straight down to limit damage to chute to get job done
also zip ties broke so i used rope to tie them together
result great
all in all it did the job but it will not be able to do another one but was cheaper than hire is why i give 4 star

May 11, 2021
Rated 5 out of 5 stars

Great product

Good communication on delivery time, I bought it knowing there could be delays as its coming from the Netherlands. I wanted it to help with moving topsoil and sand to a lower level, 1 storey height, and it works perfectly, very strong and easy to locate (dealt with over 4tons and not damaged). Better/cheaper than renting a plastic section chute and I can roll it up and store it for future use easily.
Can't really fault it apart from the 4 clips are a little awkward to use getting the straps in, but I'll just leave them attached now anyway.

April 14, 2021
Rated 3 out of 5 stars

Delivery was slow as I'd ordered it…

Delivery was slow as I'd ordered it bank holiday Friday and it cam the following Friday!, its easy to Assemble, and the ring and shoots are sturdy, used it out of a velux attic window on a 3 storey terrace, the rubbish got stuck quiet often, maybe due to the roof angle, but the more we put in it pushed it through, it's a great idea though.

April 9, 2021
Rated 5 out of 5 stars

Service was excellent

Service was excellent, the funnel has started to split at two different anchor points though, I’m a little concerned that it’s not going to prove strong enough. I’ve only used it for one day. I wrapped a chain around the top as shown in the video, not sure exactly why the anchor points have not been able to take the strain. The plastic is quite thin though.

April 6, 2021
Rated 5 out of 5 stars

Worth it's weight in some sort of precious metal

Given the price, we were expecting something that would perhaps last a while, but then get worn out quickly once given some hard jobs. We have only used this for a few hours but it's probably going to last forever. The material is thick and strong. The tabs and loops are very strong, although they are only holding up the chute itself, they should withstand anything trying to get out the wrong way! The aforementioned loops are, we believe, at 1m intervals meaning that we were able to perfectly align the end of the chute with the ground. The tabs also server as useful grips when guiding the chute, if it's a little windy. It saves so much time, if your rubbish isn't bagged or on the ground floor. We engineered a frame to open the top end, but, if this isn't your cup of tea, then a plastic opening would be the best idea.
The only, tiny, criticism is that it was folded when packed. This caused some (frankly funny) antics when trying to extend and open it up for the first time. A suggesttion would be to pack them rolled up. That said, it was only a minor inconvenience. Would we recommed this? Definitely, if you have everything else in place.

March 23, 2021
SS logo

Reply from SS

Dear Patrick,

Wow, what a great review. It' s great that you are so satisfied with the product! This is a great compliment for our company and our colleagues. We appreciate that you took the time to post a review. If by any chance you have a picture of the product in use, we would love to receive it (info@stort-slurf.uk). Thanks again for the comprehensive review :)

Kind regards,
Team STORTSLURF

Rated 3 out of 5 stars

Quick dispatch and delivery was very…

Quick dispatch and delivery was very efficient. However, the schute isn’t suitable for roof tiles. Lasted 10mins before getting holes in it. Probably more suitable for softer debris

March 5, 2021
SS logo

Reply from SS

Dear Michael,

Thank you for your honest review and apologies for our late reaction. We have been very busy recently to get everything back on track in the UK regarding deliveries, customs etc. Meanwhile, everything is running smoothly again and we can eliminate backlogs.

It is unfortunate that you had this experience with the product. It has a limited lifespan but should certainly not break down after 10 minutes. Can you send us an email at info@stort-slurf.uk so that we can look at the cause and find a solution together? Thanks in advance ^^

Rated 1 out of 5 stars

Give it 1 star because I didn’t get the…

Give it 1 star because I didn’t get the option for no stars. Paid for and order it on 12/2/21 it’s now 21/2/21 got a tracking number and it hasn’t moved for the last week . Promise 48hrs delivery. No doubt it will be covid 19 fault. I’m not impressed at all.
Still not recieved items. Tracking says cleared customs on 13/2/21 in transit 13/2/21. 5-7 working days delay?????? Still in transit. Still not impressed. I've done the job it was meant for. Can I have a refund please.Regards Hugh

February 21, 2021
SS logo

Reply from SS

Dear Mr. Mclaughlin,

Thank you for your review which surprised us. We did display a message on the website at the time you ordered stating that orders could be delayed by 5-7 working days due to customs issues. Unfortunately we, like you, are dependent on customs and large carriers such as DPD and DHL. We have also emailed you about this. The fact that we promise that the product will be delivered in 48 hours is not true because this is currently not possible due to customs delays and is also displayed on our website.

We also really dislike it when a parcel is delivered later. The only thing we can do is be open and fair to our customers and send the parcels in time . After that, we can only hope for a quick delivery, which in most cases is successful.

If you have any questions about the details of your parcel, we are at your service both by telephone and by e-mail.

Kind regards,
Team STORTSLURF

Rated 3 out of 5 stars

Arrived too late for the intended…

Arrived too late for the intended job(customs problems) so unable to rate performance yet but looks the part

January 27, 2021
Unprompted review
SS logo

Reply from SS

Dear Mr Halsey,

Thank you for your review. Your order has indeed been delayed due to a problem with customs. Fortunately, your order has been delivered in the end.

As already announced by email, we apologize for the inconvenience.

Kind regards,
Team Stortslurf

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look