Storyblocks Reviews 2,493

I had multiple copyright claims on my YouTube videos, including issues with tracks whose titles had changed in the library. Franco was incredibly helpful, professional, and fast. He contacted the claimants directly and resolved everything in no time. I truly appreciate his support. Five stars!

Awesome experience, I made a mistake subscribing because of misinformation I heard from some other channels, but they were not hesitate in providing a refund and their response was fast, courteous professional -

Epic! Amazing Support

StoryBlocks is a great content platform with a wide range of useful assets for creators. I didn’t get as much use out of my last yearly subscription as I had hoped, but their discounted renewal gave me a great opportunity to keep the service for another year and make better use of it. I’m looking forward to exploring the platform more and getting much more value from it this time around.

I had been using Storyblocks for a while and always appreciated the platform. The library is very large and the quality of the assets is excellent, which makes it a very useful tool for anyone creating content.

Recently, however, I made a mistake. My annual subscription renewed automatically during the night and I realized it only the next day. It was entirely my oversight because I had forgotten to cancel the renewal in time.

As soon as I noticed the charge, I cancelled the subscription and contacted their support team explaining the situation honestly. I also told them that, due to some financial constraints at the moment, that payment was actually quite important for me.

The person who replied to me was incredibly kind and understanding. Even though the renewal had already gone through, they reviewed my case and decided to issue a full refund.

They absolutely didn’t have to do that, and I truly appreciated both the professionalism and the humanity they showed in handling the situation.

Experiences like this make a big difference and show that there are real people behind the service who genuinely care about their users.

I can definitely recommend Storyblocks, not only for the quality of their content but also for their outstanding customer support.

I've been a subscriber and user of Storyblocks for many years back to 2012 or so. I love their concierge service to resolve any issue, Billing, Copyright, etc.
I recomend you use this invaluable resource to enhance your video making experience. Shot out to Franco!!!

Handles customer service issues perfectly and swiftly. Professional but with a friendly human touch - 5/5.

Very impressed with the customer service… fast, professional and courteous.

Franco helped tremendously.

Accidentally chose the wrong payment price/plan, Franco helped me change it to the correct plan without a second thought.

10/10 service

I had a small billing issue and messaged customer service. Franco assisted me with my issue quickly and professionally! I highly recommend Storyblocks!

Franco was very helpful and resolved my billing issue quickly. Great support!

Great customer service!
I had a fast and helpful response from customer service once I got past the AI bot and talked with a human.
I have enjoyed this stock footage resource for years because of their wide variety of assets, fair pricing and great customer service.

The largest and best selection of stock videos. I was able to use these for B-roll footage on a few YouTube videos. The price is unbeatable and when I needed help, customer service took care of me immediately.

Great Customer Service. Quality of media was good, just not enough for what we need. But outside of our industry there were thousands of options !!! Give it a try

I had an issue with my membership cancellation,sent a message to the support team and Franco was incredibly helpful. He responded quickly, resolved everything efficiently, and processed the refund without any hassle. The whole experience was smooth and reassuring. Really appreciate the prompt and professional support — thank you, Franco!

We had purchased an annual account, which was blocked because it was being used by only one person on my team, but not me, and that person was using it exclusively from their home. It was a bit of a hassle to get the account reactivated. I understand that they have some internal policy against sharing accounts, but that wasn't the case here; it wasn't shared. It was always used by only one person in the same location, but I purchased it because I was the company director.

Personally, I'll go back to paying monthly because I've lost confidence in the annual plan. I recommend Storybook because it has excellent content, truly exceptional, but I would be cautious with annual accounts.

Storyblocks is a solid platform, and the support team is incredibly fast, friendly, and respectful. They took care of my request right away, and I felt very well supported throughout the process!

I had a complicated issue with my subscription selection, and Franco was the agent who assisted me. I was impressed by his ability to balance company policy with genuine customer care.
He was extremely patient in explaining the options and found a professional way to resolve my billing discrepancy that left me feeling valued as a creator. It is because of this level of high-quality support that I will continue to use Storyblocks for my future projects.Franco is professional, efficient, and clearly dedicated to positive customer outcomes. Highly recommended!

Very happy with my experience with Storyblocks. I was able to find some stock footage for a small moment in my short film, and the whole process is so easy. The website is user friendly, and the customer service is excellent!