Storyblocks has offered a great product for years, but I've rarely needed to reach out for customer support. I did today, and their speed, friendliness and helpfulness exceeded my most optimistic expe... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Franco’s quick response and ease with getting my refund started were fantastic. I wish dealing with other companies was this easy. ( I don’t usually do surveys but feel that people usually comment to... See more
I’d used Storyblocks for a few years to help with mixing voiceover demo reels and recording voiceover advertisements for clients that wanted a music bed. They have a great library and an excellent sea... See more
This was my first time using storyblocks, but I can definitely tell you that I’m so happy I decided to go with this company. Franco was absolutely amazing and he helped me with every question I had. T... See more
Company details
Written by the company
Storyblocks gives marketers and creatives the ability to create professional-quality projects by supplying them with an huge library of royalty free stock content and unlimited downloads. With over 2 million footage clips, music tracks, images, and templates for software like DaVinci Resolve, Premiere Pro, and more, we provide everything you need to create without limitations.
Contact info
1515 N. Courthouse Rd., 22201, Arlington, United States
- support@storyblocks.com
- storyblocks.com
4.6
Excellent
2K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 37% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good support experience
Good support experience.
I've done tech support for 20+ years and while I had to wait for the chat I explained my situation clearly and the support person resolved the issue immediately.
May 8, 2025
Unprompted review
it was good and fantastic
May 7, 2025
Unprompted review
Excellent customer service from Franco.
Excellent customer service from Franco.
Really good communications and a good product that's constantly updated.
Ideal for content creators.
May 1, 2025
Unprompted review
Franco gave me an unexpected refund!
Franco gave me an unexpected refund!
I had a great experience with customer support and especially Franco—they were incredibly helpful, quick, and kind when handling my refund request. Everything was sorted out easily, and I really appreciated how smooth and friendly the process was.
April 28, 2025
Unprompted review
He supported me very enthusiastically…
He supported me very enthusiastically and quickly, I am very satisfied.
April 25, 2025
Unprompted review
Storyblocks has been great to work with…
Storyblocks has been great to work with over the years. Had a slight billing issue and they resolved it quickly without hassle. A truly standup company!
April 25, 2025
Unprompted review
The stock videos have totally enhanced…
The stock videos have totally enhanced my Canva decks... and there is a large inventory... and the quality of the videos is amazing!
April 25, 2025
Unprompted review
I appreciate Franco quick response and…
I appreciate Franco quick response and his profession. Grateful for his support
April 14, 2025
Unprompted review
Outstanding service
Outstanding service! I had a billing query and received a same-day response to my email. I was a little worried at first, but their quick and friendly reply immediately put me at ease. Thank you!
April 10, 2025
Unprompted review
Quick and confident response.
April 9, 2025
Unprompted review
They still owe me ~$7,000 in revenue…
They still owe me ~$7,000 in revenue which they illegally claimed from one of my YouTube videos, even though I had a license. They’re unwilling to cooperate.
April 7, 2024
Unprompted review
Reply from Storyblocks
Hey Jo! We sincerely regret to hear about your experience and any frustration this has caused. Please know that we take concerns like these very seriously.
Regarding your claim, we’d like to clarify our processes to ensure transparency. Ad revenue is tied to compliance with licensing terms, and if there was an issue, it’s never our intention to withhold funds unfairly. To investigate this further and provide clarity, we’d like to review your case in detail.
If you haven't already, could you please reach out to us directly at support@storyblocks.com or chat with Support directly on the site with your account details and any relevant documentation? Our team is committed to working with you to resolve this matter as quickly as possible.
Thank you for bringing this to our attention, and we truly hope we can resolve this with you.
Franco was super understanding and…
Franco was super understanding and helped me fix an accident - where I subscribed to annual but wanted a month initially. This saved me $500 - but hopefully we'll upgrade to annual in the future!
April 2, 2025
Unprompted review
Great customer service and integrity
I had a mix-up with a subscription I did not realize I had, and when I alerted the Storyblocks team, they were very helpful and immediately refunded me without any hesitation. Good integrity and customer service!
April 2, 2025
Unprompted review
Great service and efficient technical…
Great service and efficient technical support!
April 1, 2025
Unprompted review
Super quick response times and friendly staff.
I had an issue with my payment method. Storyblocks' website has a quick ticket system, where I could see how long my request would take. A team member named Franco was able to help well before the suggested time. Franco was very polite, kind, and fixed my issue in no time. Hands down, this company has the best support team and response time. I will recommend their service to other friends and colleagues. 11/10
April 1, 2025
Unprompted review
Above & beyond
The live person I chatted with was very good at resolving my technical issue and helped me out with what I was trying to accomplish.
April 1, 2025
Unprompted review
Simply great
April 1, 2025
Unprompted review
Great service
I have used Storyblocks on and off over the years and have found their subscription model affordable and useful for standard B-roll needs in branding videos. Their customer service is also exceptional and responsive to needs in a timely manner. Franco was very helpful in assisting me.
April 1, 2025
Unprompted review
Proactive customer service
The customer service was proactive on a copyright claim. StoryBlocks contacted me about it and resolved it. That's everything everyone wants in customer service!
March 31, 2025
Unprompted review
My issue was handled very quickly
My issue was handled very quickly. Great customer service.
March 31, 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.