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Rated 1 out of 5 stars

I would like to correct my earlier review. I would not give this business zero stars—I would give negative stars. This has been an extremely poor experience, and I strongly a... See more

Company replied

Rated 5 out of 5 stars

‘Britain is no longer broken’ thanks to brilliant customer service and outstanding installation. We ordered on Friday and fitted Tuesday! Wow even Tesco don’t deliver that quickly. The installation... See more

Rated 4 out of 5 stars

Andrew was great to deal with from the start. He was willing to listen to any concerns we had about our choice of stove and even invited us to 'live' demo at his showroom. We felt he was impart... See more

Rated 1 out of 5 stars

Purchased and auror one wood burning stove off of stoves man had a problem with the door didn't want to know if you want after sale service then do not go to this site it's a waste of time

Company replied

Company details

  1. Boiler and Heating Service

Information provided by various external sources

Stoves Man are HETAS registered installers to supply and fit Wood burning and Multi-fuel stoves throughout Norfolk and East of England. We also cover all aspects of reconstruction and restorations, roofing and chimney building works. With over 24 years of experience. Our repensentation goes before us, this has been established on old school standards of quality workmanship, which enables us to meet your exact requirements with outstanding performance.


Contact info

3.2

Average

TrustScore 3 out of 5

181 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

New installation (Yeoman CL8)

Men arrived on time and were polite. Got on with the job with no fuss and made very little mess and cleaned up before they left. Showed us how to best light and use the stove. Stove looks good and works better as we learn how to control it.

February 6, 2020
Unprompted review
Rated 5 out of 5 stars

Very pleased

Very pleased, thank you, stove looks good, the installation was smooth and very efficient.

January 29, 2020
Unprompted review
Rated 4 out of 5 stars

Stovesman installation review

Brilliant product superbly installed on time as promised.

Some delays with registration of products, this could have been made easier for the customer by the installation team.

January 16, 2020
Unprompted review
Stoves Man LTD logo

Reply from Stoves Man LTD

Hello Mrs Dare

Registering your chimney liner for your life time guarantee was not the easiest thing to do. I did pass on this feedback to the supplier and thank you for bringing this to my attention. The supplier has now changed this for future customers.

Happy to advise that Stoves Man Ltd now register every customers chimney liner for them.

Very Best Regards Andrew

Rated 5 out of 5 stars

Full confidence

Excellent service, no hassle. Andrew looks you in the eye and shakes your hand on a deal and a deadline; it then gets done efficiently and as agreed. Top class products, to boot. Our installed Jotul is superb.

January 13, 2020
Unprompted review
Rated 5 out of 5 stars

100% recommend

Absolutely fantastic service, couldn’t recommend them enough. Very friendly and professional team, they fitted our stove no problem and I have full confidence in the quality of the work.

January 10, 2020
Unprompted review
Rated 4 out of 5 stars

Good service!

Great - stove was in stock, available and installation was extremely prompt and as promised. Stove now working fine.

January 9, 2020
Unprompted review
Rated 5 out of 5 stars

A Great Job.

We gave them five stars because we were very impressed from start to the finish. From the planning stage with Andrew . To the four days of hard work by Micheal and Andrew. The end result is an amazing chimney breast and wood burning stove which we will enjoy for years. Money well spent. Thank you guys.

December 6, 2019
Unprompted review
Rated 5 out of 5 stars

Great Job

Andrew fitted us into his busy schedule which was so good of him. He had to renew all the pipework up through the middle of the house together with a new log burner. Both Andrew & his team did the whole lot in a day & were clean & efficient. Would thoroughly recommend The Stoves Man - fantastic job!

December 4, 2019
Unprompted review
Rated 5 out of 5 stars

We took note of the advice from Andrew…

We took note of the advice from Andrew over stove choice for a replacement for our aging Effel wood burner. We eventually came to the same conclusion and placed our order after a survey. Again, Andrew spot on with fitting requirements/replacement chimney liner and a chimney pot change. All work completed competently and without any mess, despite having a new cream carpet, very pleased! The final result looks and fits the hearth perfectly. It also heats the room a treat! Would definitely recommend Andrew and his team.

December 4, 2019
Unprompted review
Rated 5 out of 5 stars

Brilliant service

After visiting the showroom and then meeting Andrew for initial survey and quotation we had no hesitations on having him do the job , in fact we cancelled other appointments booked for quotations .
We were not disappointed he turned up on time and done everything that we had requested. Liner was slightly tricky as stove flue in different place to our 21 year old stove but this proved no problem for Andrew and his team .
We had a slight technical hitch which I rang Andrew about and as true to his word came and within minutes knew the problem and rectified it . It’s a new eco AgaEC 5 and despite us deciding on the larger stove because we liked the large glass window we find it just perfect for our small 14x12 ft room due to it being easy to control .
It’s not just the quotation and installations that need to be considered but more so the confidence in the person and his after service if there are any questions or problems.
Thank you so much Andrew , I would not have any hesitation in recommending you and your team .
I am willing to send a picture of the stove if you would like to show other customers. Ours is not a grand room with a designer fireplace but a moderate 1930s terraced house lounge with a fire place we already had but it looks great and it’s updated the room . We now have a chimney liner( and ECO STOVE) and HETAS compliance certification so that alone has put value on in our property . Many thanks .

November 11, 2019
Unprompted review
Rated 5 out of 5 stars

Amazing workmanship

We are so pleased with the quality of work. The installation of the stove and chimney breast is perfect. Would definitely recommend The Stoves Man to other customers

November 4, 2019
Unprompted review
Rated 5 out of 5 stars

We had a very good service

We had a very good service, Andrew and Paul who fitted our multi burner were very helpful, honest with what was required and efficient, their workmanship was good and they left the working area clean once work completed. They were very nice and considerate to us whilst in the house working. We love our burner.

October 17, 2019
Unprompted review

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