STOW London Reviews 

272
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 115 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and craftsmanship of the products, highlighting the beautiful leather, sturdy construction, and elegant design, often noting the bags are spacious and comfortable to carry. The customer service is frequently described as excellent, with people noting the team's responsiveness, helpfulness, and respectful approach. Reviewers also commend the efficient order process and fast delivery, often receiving their items sooner than anticipated. However, some customers also noted that the strap length could be improved, with some finding excess material dangling or wishing for a longer shoulder drop for easier wear. Additionally, a few people mentioned experiencing longer manufacturing or delivery times than initially quoted, leading to extended waits for their orders.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the exceptional quality,... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the great craftsmanship, outstanding... See more

Delivery service

People report positive experiences with delivery service, often highlighting fast and neat shipments, even... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the exceptional, responsive,... See more

Order

Reviewers mention positive feedback about their ordering experience, finding it seamless and simple,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Mrs. appreciated the leather strap for her Mini Curve much more than the chain strap that came with it. It enabled the bag to be much lighter and more comfortable to carry. She also enjoys carryin... See more

Rated 5 out of 5 stars

Great customer service! Very responsive to customer’s questions. I would love it if silver hardware was more available with your handbags! The gold hardware is lovely. But some of us really like the... See more

Rated 5 out of 5 stars

Excellent customer service! I was interested in a sold out model and asked when it would be available again. Peter let me know it would be in a few months, but a few days later messaged me that it'l... See more

Rated 5 out of 5 stars

Stow has the best customer service - fast, responsive, and helpful. Beautiful bag with gorgeous hardware and perfect stitching. The camel colored leather almost looks like plastic because it’s so perf... See more


Company details

  1. Leather Goods Store

Written by the company

Welcome to the world of STOW. Luxury leather bags and accessories, Handcrafted in Spain. Making Beautiful Better. We believe in Timeless style, with a Sustainable Future.


Contact info

4.8

Excellent

TrustScore 5 out of 5

272 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(272)

119 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beautiful bag

The Curve bag is absolutely stunning. It’s a beautiful supple leather on the outside with a soft suede interior. The strap is adjustable to either be crossbody or worn on the shoulder. It can be removed but I haven’t tried that yet. I recently brought this on a long weekend vacation and it is so versatile. Designer bag without the designer price. Highly recommend if you’ve been eyeing this bag.

November 15, 2024
STOW London logo

Reply from STOW London

Dear Amy, thank you so much for taking the time to write this lovely review. We are so pleased, you made our day! Best wishes from STOW London.

Rated 5 out of 5 stars

Incredible quality

It’s definitely a super high quality construction bag. I ordered the Curve bag as a work bag. It arrived and was smaller than I anticipated but still a decent size. The leather is luxurious quality, the inside is also suede which is rarely seen these days. The hardware is good quality, the stitching is good, and I liked the adjustability of the strap. However, the bag just doesn’t drape properly. It somehow looks very oddly shaped if it’s not entirely full. If it’s empty or just half full, it drapes in a really bizarre way and just looks misshapen. I think maybe it needs to be either wider or shorter in length for it to somehow hold its shape a little as the leather is very soft.
I am extremely disappointed because otherwise it’s such a lovely bag, but I’ll have to return it and eat the £30 return cost.
The team has also included a note in an envelope as well as a very high quality tote bag due to the long pre-order wait times. Seems like a very nice team and very high quality brand, but the designs are not quite there yet. I’ll definitely revisit the brand in future, especially if it there’s a local shop or place to return locally just in case.

Edit: I’ve now had my refund. The customer service is a model for how it should be done. Order with confidence. Hopefully will find a design in future that’s more suited to my needs, definitely an excellent company and quality.

November 15, 2024
STOW London logo

Reply from STOW London

Dear Reine, thank you for taking the time to provide this detailed review. We are sorry the bag did not meet your expectations. It is a very soft and slouchy bag and accordingly the shape does vary a lot depending on what is placed inside. We try to set a very fair price for all of our bags and this is why we do charge a contribution towards shipping and returns. Some other brands may charge less but their prices are probably somewhat more inflated in the first place. We will have some stockists in 2025 and hope to see you again with us soon. Kind regards, STOW.

Rated 5 out of 5 stars

Better than my expectations

Better than my expectations! The bag is AMAZING and the color is magnificent! Thank you!

November 11, 2024
STOW London logo

Reply from STOW London

Thank you so much! What a great review, thank you. Appreciate you taking the time.

Rated 5 out of 5 stars

Excellent quality product

Excellent quality product. Reasonable shipping time considering it was coming from the UK.

October 28, 2024
STOW London logo

Reply from STOW London

Thank you so much for taking the time to write this review. Really appreciated.

Rated 4 out of 5 stars

I recently purchased a few items from…

I recently purchased a few items from STOW through their website stowlondon.co.uk, and overall, I am quite pleased with my experience. The website was easy to navigate, allowing me to complete my order quickly. I was impressed with the customer service, as they kept me informed when an out-of-stock item I wanted became available. The delivery was swift, even faster than expected through customs to the US. The products, such as the crossbody leather bag and folio, are stylish, well-made, and practical. Although I found the iPad slot a bit snug for a case with a built-in keyboard, it's a minor issue. The craftsmanship and durability of the items are commendable, and I'm looking forward to using them on my travels. Overall, a great experience with STOW! Four stars.

October 14, 2024
Unprompted review
STOW London logo

Reply from STOW London

Thank you very much for taking the time to provide this detailed feedback. It is really much appreciated. Happy travels!

Rated 5 out of 5 stars

Great company, top quality

Top of the line quality bag, reasonable prices, great website, great company.

October 23, 2024
STOW London logo

Reply from STOW London

Thank you so much for this wonderful review. We appreciate you taking the time.

Rated 5 out of 5 stars

Timeless

The bag is simple but pretty and well made. It seems to be durable and timeless.

October 21, 2024
STOW London logo

Reply from STOW London

Thank you so much for taking the time to provide this review. It is much appreciated.

Rated 5 out of 5 stars

The whole package

Everything’s great. Quality of the leather is top-notch. The timeliness of the delivery was also very fast no complaints.

October 21, 2024
STOW London logo

Reply from STOW London

Wonderful, thank you so much for taking the time to send us this review. We really appreciate it.

Rated 5 out of 5 stars

Exceptional quality

Products arrived in a tomley
Manor and where made with top quality leather and very well constructed

October 28, 2024
STOW London logo

Reply from STOW London

Thank you so much for the wonderful review, we really appreciate it.

Rated 5 out of 5 stars

New #1 Fan!

Stow's customer service has been very responsive and helpful. I changed my mind on a purchase and they quickly responded to my request. I have the large Curve bag in Earth Tan and the leather is devine. It is extremely soft, supple and smells delicious. I will continue to order from this company. Bravo on beautiful products!

October 24, 2024
STOW London logo

Reply from STOW London

Thank you so much for taking the time to write this lovely review. Very much appreciated and we are so pleased.

Rated 5 out of 5 stars

Quiet Luxury

The bag is very well made; simple and elegant. The shipping to the US was very quick!

September 17, 2024
STOW London logo

Reply from STOW London

We are so pleased! Thank you for your kind review.

Rated 5 out of 5 stars

Great service, excellent quality products

First, your customer service agent replied to my that an out of stock item may return due to high demand. I was very happily notified when that occurred. Then your easy to use website allowed me to order the product fast and simply. It arrived quickly, much faster through customs than expected.

September 2, 2024
STOW London logo

Reply from STOW London

Thank you for taking the time to send this wonderful review, we really appreciate it.

Rated 5 out of 5 stars

Absolutely brilliant company

Absolutely brilliant company. Very accommodating, excellent customer service and the most beautiful bags, very good quality and simple yet stylish.

June 10, 2024
STOW London logo

Reply from STOW London

Thank you so much for your very kind feedback, it is most appreciated.

Rated 5 out of 5 stars

Beautiful bag

Beautiful bag. Well packaged and it arrived in the US unbelievably quickly. I would highly recommend Stow.

March 26, 2024
STOW London logo

Reply from STOW London

Thank you so much for the wonderful feedback, it is much appreciated indeed.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look