STOW London Reviews 

272
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 116 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and beautiful craftsmanship of the products, highlighting the luxurious feel of the leather, well-made hardware, and thoughtful design that makes bags roomy and comfortable. Customer service is frequently described as excellent, with consumers commending the team's responsiveness and helpfulness. The ordering process is often smooth, and delivery is typically fast and efficient. However, some customers also suggested additional product features, such as more interior compartments or different color options. A few others felt that strap lengths could be improved for better comfort.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing delight with the quality and... See more

Quality

Users describe positive interactions with quality, consistently praising the beautiful craftsmanship and... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the fast shipment and quick... See more

Customer service

Consumers find customer service to be exceptionally positive, with many reviewers highlighting the... See more

Order

Customers consistently note positive experiences with order, finding the application and website made it... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Mrs. appreciated the leather strap for her Mini Curve much more than the chain strap that came with it. It enabled the bag to be much lighter and more comfortable to carry. She also enjoys carryin... See more

Rated 5 out of 5 stars

Great customer service! Very responsive to customer’s questions. I would love it if silver hardware was more available with your handbags! The gold hardware is lovely. But some of us really like the... See more

Rated 5 out of 5 stars

Excellent customer service! I was interested in a sold out model and asked when it would be available again. Peter let me know it would be in a few months, but a few days later messaged me that it'l... See more

Rated 5 out of 5 stars

Stow has the best customer service - fast, responsive, and helpful. Beautiful bag with gorgeous hardware and perfect stitching. The camel colored leather almost looks like plastic because it’s so perf... See more


Company details

  1. Leather Goods Store

Written by the company

Welcome to the world of STOW. Luxury leather bags and accessories, Handcrafted in Spain. Making Beautiful Better. We believe in Timeless style, with a Sustainable Future.


Contact info

4.8

Excellent

TrustScore 5 out of 5

272 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(272)

119 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic quality product matched with…

Fantastic quality product matched with fantastic service. Inquiries were responded to within a 4hr period.

December 18, 2024
STOW London logo

Reply from STOW London

Thank you for the wonderful review, much appreciated. Best wishes from the STOW Team

Rated 5 out of 5 stars

Beth shoulder bag

Got the Beth shoulder bag in black and it is gorgeous. It's exactly the size I need for work, and I love the feel of the black grained leather - holding it feels like I am touching the leather seat of a luxury car. It is soft yet holds its shape well, and the thick handle made it comfortable to carry. My previous work bag was a crossbody bag which had a single thin strap, and this was much better. I also liked that the hardware was silver instead of gold.

As I note - I had pre-ordered the item, and didn't receive an email informing of the item being shipped on the stipulated date in mid December. Concerned, I emailed customer service who replied promptly that they were delayed in shipping due to the large quantity of orders. This was alright for me, since I wasn't getting it for Christmas.

I hope that Stow continues to maintain their amazing quality for their price point. I'm delighted about the bag I received and will be keeping an eye out for future designs!

December 23, 2024
STOW London logo

Reply from STOW London

Thank you SO much for taking the time to write this kind and thoughtful review. We really do appreciate it and we are thrilled that you liked the bag so much. Best wishes from the STOW Team

Rated 5 out of 5 stars

mini curve bag and…

Recently bought the mini curve bag and it is beautiful. Great quality leather. Fun design with the magnets which work really well. Perfect size for evening or daytime for a few essentials. Received many compliments on its very first outing. I love it. Thank you.

December 20, 2024
STOW London logo

Reply from STOW London

Thank you for the wonderful review. That is so great to hear! Our very best wishes, the STOW Team

Rated 5 out of 5 stars

The curve bag is beautiful

The curve bag is beautiful! The leather and craftsmanship is the best anywhere. There are so many different ways to style this bag and give a different look. It was definitely worth the wait.

December 18, 2024
STOW London logo

Reply from STOW London

Thank you so much! What a wonderful review. We are really so pleased. Best wishes from the STOW Team.

Rated 5 out of 5 stars

Highly recommend

I placed a preorder with stow for a curve bag, the bag was delivered on time in line with advised timescale. I was kept informed by stow when the bag was being despatched.
The product is beautiful lovely soft quality leather extremely well presented and I was lucky enough to also be gifted a complimentary tote bag as a thank you for waiting.
I rarely write reviews but have been extremely impressed by both the service and product from Stow and would definitely like to order from them again.

December 18, 2024
STOW London logo

Reply from STOW London

Thank you so much for taking the time to write this really lovely review. It is always appreciated and we are thrilled you like the bag. Wishing you all the best, the STOW Team.

Rated 5 out of 5 stars

This company was such a pleasure to…

This company was such a pleasure to deal with! Personable, friendly customer service and, of course, loved the gorgeous bag I received. Beautifully made, magnificent leather. A truly artisan product!! Thank you so much!

December 18, 2024
STOW London logo

Reply from STOW London

We are thrilled to have received your wonderful review, thank you so much. Wishing you all the best, the STOW Team.

Rated 5 out of 5 stars

Best leather ever

I purchesed the Curve Bag: fantastic design, even better quality leather. Amazing.

December 18, 2024
STOW London logo

Reply from STOW London

Thank you so much for this review, we are so pleased! Best wishes, STOW.

Rated 5 out of 5 stars

Amazing

I loved the letter and the gesture with the tote bag for the wait. The bag i bought is amazing and the quality fantastic

December 18, 2024
STOW London logo

Reply from STOW London

Thank you so much for the wonderful review. Best wishes, STOW.

Rated 5 out of 5 stars

Bought the bag for Christmas for my…

Bought the bag for Christmas for my wife and she loves it.
One negative comment, the lining material could be nicer. A pop of colour and maybe a satin type material? Something to match the experience of the exterior.

December 4, 2024
STOW London logo

Reply from STOW London

Thank you so much for your review and comments regarding the lining. Best wishes, STOW

Rated 5 out of 5 stars

Good quality leather gifts

Good delivery. Came in little bags. Quality of items was excellent. Bought as a gift and the recipient was very happy. Definitely will buy more items from Stow

December 2, 2024
STOW London logo

Reply from STOW London

Thank you so much for your review. Best wishes, STOW

Rated 5 out of 5 stars

Great bags

Great bags, fast shipping and really helpful customer service

December 2, 2024
STOW London logo

Reply from STOW London

Thank you very much for this great review! Really appreciate it! Best wishes, STOW

Rated 5 out of 5 stars

Got the mini curve in olive green

Got the mini curve in olive green , looks so cute and stylish, happy with my purchase

December 2, 2024
STOW London logo

Reply from STOW London

Thank you so much for the review, we are really pleased! Best wishes, STOW

Rated 5 out of 5 stars

Cannot heap enough praise upon Stow

From the shopping experience to the fast shipping the process was smooth and efficient. The product itself is of a higher quality than any other bag my wife has, including ostentatious name-brands with little letters all over the bag. Incredible quality and craftsmanship.

December 2, 2024
STOW London logo

Reply from STOW London

That is so kind, thank you very much indeed for this great review. We are thrilled! Best wishes, STOW

Rated 5 out of 5 stars

Good product

Great finish, brilliant materials used!

December 2, 2024
STOW London logo

Reply from STOW London

Thank you so much for the wonderful review. Best wishes, STOW

Rated 5 out of 5 stars

Lovely bag, nicely packaged

Great product that arrived on time. The bag was well packed and the presentation was elegant and well done.

December 2, 2024
STOW London logo

Reply from STOW London

Thank you so much for the kind review. Really appreciate it. Best wishes, STOW

Rated 5 out of 5 stars

My wife loves the bag

My wife loves the bag. It will be a Christmas gift. I’m not sure how she will react. We tried to look for the store when we were in London I know she will be surprised.

December 2, 2024
STOW London logo

Reply from STOW London

Thank you so much for the review, we are so pleased!

Rated 4 out of 5 stars

The mini curve bag is pretty and well…

The mini curve bag is pretty and well made but the closing mechanism is terrible. They are little magnets that DO NOT stay together. It’s a decent day to day bag tho.

December 2, 2024
STOW London logo

Reply from STOW London

Thank you for taking the time to write this review. We are always looking to make any improvements we can so this is very helpful.

Rated 5 out of 5 stars

clean lines

clean lines, great quality and not flashy

November 15, 2024
STOW London logo

Reply from STOW London

Thank you so much for your review. Best wishes, STOW

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look