STOW London Reviews 

272
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 116 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and beautiful craftsmanship of the products, highlighting the luxurious feel of the leather, well-made hardware, and thoughtful design that makes bags roomy and comfortable. Customer service is frequently described as excellent, with consumers commending the team's responsiveness and helpfulness. The ordering process is often smooth, and delivery is typically fast and efficient. However, some customers also suggested additional product features, such as more interior compartments or different color options. A few others felt that strap lengths could be improved for better comfort.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing delight with the quality and... See more

Quality

Users describe positive interactions with quality, consistently praising the beautiful craftsmanship and... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the fast shipment and quick... See more

Customer service

Consumers find customer service to be exceptionally positive, with many reviewers highlighting the... See more

Order

Customers consistently note positive experiences with order, finding the application and website made it... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Mrs. appreciated the leather strap for her Mini Curve much more than the chain strap that came with it. It enabled the bag to be much lighter and more comfortable to carry. She also enjoys carryin... See more

Rated 5 out of 5 stars

Great customer service! Very responsive to customer’s questions. I would love it if silver hardware was more available with your handbags! The gold hardware is lovely. But some of us really like the... See more

Rated 5 out of 5 stars

Excellent customer service! I was interested in a sold out model and asked when it would be available again. Peter let me know it would be in a few months, but a few days later messaged me that it'l... See more

Rated 5 out of 5 stars

Stow has the best customer service - fast, responsive, and helpful. Beautiful bag with gorgeous hardware and perfect stitching. The camel colored leather almost looks like plastic because it’s so perf... See more


Company details

  1. Leather Goods Store

Written by the company

Welcome to the world of STOW. Luxury leather bags and accessories, Handcrafted in Spain. Making Beautiful Better. We believe in Timeless style, with a Sustainable Future.


Contact info

4.8

Excellent

TrustScore 5 out of 5

272 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(272)

119 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This is a great product

This is a great product! My wife loved the material and the quality of the workmanship. The details are very fine and impressive. Customer service was quick to respond, and although the package was delivered a bit late, they made up for it with their friendly support.

June 5, 2025
Rated 5 out of 5 stars

Gorgeous Curve bag in Mocha

I pre-ordered my Curve bag in Mocha pebbled smooth leather, and it was worth the wait. The bag is gorgeous! I love the soft and smooth leather, spacious interior, versatile color, and the option to carry the bag in two different ways. I also appreciated the gift that came with the order - a beautifully stitched organic cotton canvas tote. My items were carefully packaged without any plastic and included a hand-written personalized note. Thank you, Stow London!

June 2, 2025
Rated 5 out of 5 stars

Love my new curve bag

Love my new curve bag. Very well made and the leather is beautiful. The craftsmanship is exceptional. The entire process of buying this bag overseas was so easy as Stow kept me updated on my delivery. Will purchase from them again.

June 4, 2025
Rated 5 out of 5 stars

I loved my bag

I loved my bag the gift tote that came with it , the costumer service I used to change my delivery adress, it was all great. Thank you all and I will for sure buy other bags in the future.

March 18, 2025
Rated 3 out of 5 stars

Disappointing website experience

I deliberated for a while over buying a particular bag for a milestone birthday trip next month and was kicking myself when it went out of stock. I set an alert through the website and purchased it as soon as I saw it was back. Unfortunately, I then got an email telling me that the bag wasn’t actually in stock and shouldn’t have been sold. I was offered free cancellation (or a choice of another colour) but I feel quite disappointed with the whole experience. Given it was an error on Stow’s part and I had paid for a bag that wasn’t in stock I feel like a bit more could have been done to make up for this - offering to put me on a waitlist for when the bag comes back or contact me directly once it’s in stock again (given I’m wary of trusting the website now) would have been really appreciated.

May 1, 2025
Unprompted review
STOW London logo

Reply from STOW London

We are really sorry again for this inconvenience. It was an honest mistake whereby one internal system showed we had a remaining bag in stock but when we came to physically send the bag, realised that we were one short. Our sincere apologies. We will certainly let you know if we do have this bag in stock again and hope that in the future we can regain your trust. Kind regards from the STOW team.

Rated 4 out of 5 stars

I love the bag

I love the bag, it looks amazing and the customer service has been brilliant. However, one improvement point is that the leather does scratch very easily - I already have a scratch on the bottom of the bag. I would recommend maybe adding feet to the bottom of the bag to prevent this?

March 21, 2025
STOW London logo

Reply from STOW London

Thank you very much for your review. We have considered base feet in the past but we will definitely bear this in mind for future updates. Many thanks and best wishes, STOW

Rated 5 out of 5 stars

The quality of the bag is top notch and…

The quality of the bag is top notch and I am extremely satisfied with the purchase. Although, it took awhile for it to be delivered the company inform me by email the reasons and updates as well as complementary gift tote bag. Highly recommend

March 20, 2025
STOW London logo

Reply from STOW London

Thank you so much for this wonderful review. We really appreciate you taking the time. Feedback like this is why we do what we do. Best wishes from the STOW team!

Rated 5 out of 5 stars

Well worth the wait

Delivery delayed by manufacturing issue but only by a couple of weeks. Finished product was well worth the wait. Looking forward to using my new Stow handbag this spring!

March 20, 2025
STOW London logo

Reply from STOW London

Thank you very much for taking the time to provide this review. We appreciate it. Best wishes, STOW

Rated 5 out of 5 stars

Stunning handbag!

This was my first Stow purchase - the Stow curve - and I am so pleased! The bag is beautiful, very roomy, the leather is amazing and it is such a great bag for the money! I also really love the magnetic closures.

March 18, 2025
STOW London logo

Reply from STOW London

That is so wonderful to hear! Thank you very much for your kind feedback. Best wishes from the STOW team

Rated 5 out of 5 stars

worth the wait

It took 2 months for my bag to be delivered but they emailed me and gave me a free tote bag. The bag was beautiful and worth the wait. Can't wait for my second bag.

March 3, 2025
STOW London logo

Reply from STOW London

Thank you for the wonderful review, we are so glad it was worth the wait! Best wishes, STOW

Rated 5 out of 5 stars

Beautiful bag

Beautiful bag. The leather and stitching are top quality. I love the shape of the bag, very elegant and yet versatile. The lack of “bling” is a good thing; the quality speaks for itself.

March 3, 2025
STOW London logo

Reply from STOW London

Thank you so much for this lovely review. We really appreciate you taking the time. We are all about the lack of bling! Best wishes, STOW

Rated 5 out of 5 stars

Lovely Curve handbag

It took a few months to get my large Curve handbag due to high demand. When I did get it, it was packed well and in perfect condition. It is a lovely handbag, very well made with a very nice leather.

March 5, 2025
STOW London logo

Reply from STOW London

Thank you so much for taking the time to write a review for us and thank you for your patience! Best wishes, STOW

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look