Straight2Site Reviews 315

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the promptness and efficiency of the delivery service, often highlighting next-day delivery and competitive pricing. Many consumers found the ordering process easy and appreciated the accurate product descriptions. However, some customers also noted issues with delivery, including items arriving late, being delivered to the wrong address, or even going missing. A few people mentioned receiving orders in multiple shipments, which they found inefficient.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the speedy and... See more

Service

Reviewers mention positive feedback about service. Many customers praise the speedy and efficient service,... See more

Order

Clients share positive opinions on order. Many customers found the ordering process easy and praised the fast... See more

Product

Consumers find the product to be positive. Many reviewers praise the great selection of construction-related... See more

Price

Customers had positive experiences with price. Many reviewers found the prices to be good, reasonable, and... See more

Based on these reviews

Rated 5 out of 5 stars

Ordered and received within 3 days - delivered to a difficult site and left in a safe place - thank you. Also the best price and the lowest delivery charge I could find.

Company replied

Rated 5 out of 5 stars

Helped cancel order so I could change quantities and dilevery address. Very helpful items arrived promptly and well packaged.

Company replied

Rated 5 out of 5 stars

called to enquire about materials needed after being let down by another company and required it very quickly. was assured it would be there in 3 days which was cutting it fine but was extremely plea... See more

Company replied

Rated 5 out of 5 stars

Next day delivery as promised. Product as described Perfect

Company replied


Company details

  1. Building Materials Supplier
  2. Building Materials Store
  3. Concrete Product Supplier
  4. Construction Equipment Supplier
  5. Steel Distributor
  6. Tool Store

About Straight2Site

Written by the company

Welcome to Straight 2 Site!

Your reliable online shop when you need construction materials ...FAST! ____________________________________

At Straight 2 Site, we are dedicated to providing our customers with the best products and service that the building & construction industry has to offer.

Established in 2017, we specialise in all types of building & construction products across an extensive category range.

Reinforcement Spacers

Floor Slab Accessories

Formwork Accessories

Tying Systems

Rebar

Waterproofing Systems

Straight 2 Site keeps large stock holdings of popular brands such as Intersig wire chair, Kota screed rails, K-Form, TJEP, MAX wire, Timloc, ProSolve, BPC fixings and Ecoratio to ensure we can deliver products you know and trust when you need them!

Our website gives everyone from budding DIY'ers, self-builders, to trade customers and larger contractors the opportunity to purchase their construction products online at any time of the day, and not just at builders merchant's times.

We strive to ensure our customers receive the best possible service and our highly experienced and dedicated team are always happy to answer any questions you may have.

We work closely with well established and reliable logistical networks, enabling us to deliver nationwide.

We offer a *Next Working Day delivery service for all orders processed by 15.15 to UK mainland. (Isle of Wight & Grampians: 1-2 day service / Scottish Highlands & Isle of Lewis: 3-4 day service).

Visit our Online Shop Contact us


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

315 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great as always

Great as always, great delivery

April 9, 2026
Straight2Site logo

Reply from Straight2Site

Thank you for taking the time to review us
We hope to work with you again. :D

Rated 5 out of 5 stars

Good product, great price.

Just the product I was looking for and at a great price - dispatch time was good.

April 7, 2026
Straight2Site logo

Reply from Straight2Site

Thank you for taking the time to review us
We hope to work with you again. :D

Rated 4 out of 5 stars

A good company plagued by bad couriers

I don't want to bash Straight2Site, because they were good dealing with my order (my first with them). Unfortunately though, the order turned out to be a complete disaster. To begin with, the order was processed and despatched with no fuss, prices are good and all seemed well.

What followed from here was a trail of errors and a complete lack of action by the delivery company.

To begin with, half the order never arrived. A couple of days later, the courier admitted it was lost and Straight2Site sent replacements on a premium service. You've guessed it.. the next-day, AM service arrived 2 days later at 4pm, was beaten up and missing parts.
Again, Straight2Site apologised and have sent out more replacements.. hopefully they'll arrive intact!

I'm grateful for the service from Straight2Site, and I do feel sorry for them having to sort out stuff like this. I got lots of apologies, I got a refund for the cost of shipping, and for a couple of damaged parts.

If you look at the (few) negative reviews on here, they all share a common theme - delivery problems!

Ultimately, the delivery company is representing you, especially when one of your key selling points is next-day delivery, and when they are as bad as the delivery company in question.. that can only ever ruin customer experience.

So, again, thanks to Straight2Site for the support and for the quick service.. your courier is a disaster. I'm going to need more things when I come to lay the floor slabs, so I'll be back.. I just hope the overall experience is better next time around!

March 31, 2026
Straight2Site logo

Reply from Straight2Site

Hi Tim, really appriciate your feedback and Patience on this.

We hope to work with you again.

Rated 5 out of 5 stars

Excellent service

Really speedy efficient service with regular timely updates on delivery.

March 23, 2026
Straight2Site logo

Reply from Straight2Site

Thank you for taking the time to review us
We hope to work with you again. :D

Rated 5 out of 5 stars

Excellent service

Excellent service, fast and reliable as descirbed

March 9, 2026
Straight2Site logo

Reply from Straight2Site

Thank you for taking the time to review us
We hope to work with you again. :D

Rated 3 out of 5 stars

delivery went missing and although was…

delivery went missing and although was advised new delivery would be next day, it still took two

February 16, 2026
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Reply from Straight2Site

Hi Peter, Thank you for the review. can i check you have the correct company? The order stated 17647 was placed on 16th and delivered on 17th :)

Thank you Straight 2 site

Rated 5 out of 5 stars

Great service

Great service

February 9, 2026
Straight2Site logo

Reply from Straight2Site

Thank you for taking the time to review us
We hope to work with you again. :D

Rated 5 out of 5 stars

Quick and easy

Quick and easy

February 5, 2026
Straight2Site logo

Reply from Straight2Site

Thank you for taking the time to review us
We hope to work with you again. :D

Rated 1 out of 5 stars

Useless delivery service

February 4, 2026
Straight2Site logo

Reply from Straight2Site

Hi Geraint, Thank you for your review.

May we ask for you to contact us to let us know why the delivery servcie was useless? From what we can see it was delivered and signed for within 2 days.

Many thanks Straght 2 site

Rated 5 out of 5 stars

I would deffo buy from them again

Very well priced and the next day delivery, what else could u ask for.

January 22, 2026
Straight2Site logo

Reply from Straight2Site

Thank you for taking the time to review us
We hope to work with you again. :D

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