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Straight To Hell Reviews 657

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 509 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their sturdiness, durability, and excellent craftsmanship, with many items exceeding expectations and lasting a long time. The delivery service is frequently highlighted for being super quick and efficient, with items arriving on time and well-packaged. Reviewers also commend the exceptional customer service, describing it as helpful, responsive, and proactive in resolving issues like defective items or lost packages. However, some customers experienced issues with orders, particularly regarding sizing, finding items to be too tight or not true to size, leading to returns or exchanges. A few people also reported concerns about product quality, such as zippers breaking or stray threads, and occasional delays in shipping, even when expedited options were chosen.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, style, and overall satisfaction, with many praising... See more

Quality

Users describe positive interactions with quality, with many reviewers praising the excellent quality of... See more

Delivery service

People report positive experiences with delivery service, frequently praising the super fast and quick... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers praising the easy and quick... See more

Customer service

Customers consistently note positive experiences with customer service, with many praising the helpfulness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Would have initially given 4 stars, only based on the speed of shipping, and the quality of the gloves themselves. But then the zipper broke—and thats when STH stepped up their game. A real human emai... See more

Company replied

Rated 5 out of 5 stars

Bought glasses twice. Falcon and Bob Dylan glasses, both are wonderful in everyway. The glasses are stylish and sturdy as described, one pair I've been using for over a year and liked them so much I... See more

Company replied

Rated 5 out of 5 stars

I’m really impressed with these boots. The quality is excellent—you can tell they’re made with great materials and attention to detail. They feel sturdy, durable, and built to last. On top of that, th... See more

Company replied

Rated 5 out of 5 stars

Bought boots for my boyfriend from Straight To Hell Apparel and they exceeded expectations. Great quality, solid feel, and the fit was spot on. They look even better in person — He’s already gotten co... See more

Company replied


Company details

  1. Clothing Store
  2. Clothing Supplier
  3. Fashion Accessories Store
  4. Fashion Designer
  5. Men's Clothing Store

About Straight To Hell

Written by the company


A clothing brand. Established 2009. Chicago, Illinois, USA. Free U.S. shipping and returns. Straight To Hell offers rock ‘n’ roll lifestyle clothing for all occasions. This is your daily, go-to clothing or your stage wear. Leather, denim, footwear, and more, featuring our signature fit and aesthetic. STH is rooted in old school music and culture but is also modern, inclusive, and relevant. Stay timeless and functional or stand out for style and edge. The STH world is both accessible and aspirational.

From Chicago, Illinois to your doorstep.

Written by the company

Our Mission
Straight To Hell offers rock ‘n’ roll lifestyle clothing for all occasions. This is your daily, go-to clothing or your stage wear. Leather, denim, footwear, and more, featuring our signature fit and aesthetic. STH is rooted in old school music and culture but is also modern, inclusive, and relevant. Stay timeless and functional or stand out for style and edge. The STH world is both accessible and aspirational.
Free U.S. Shipping & Returns
We offer free U.S. shipping and returns on all orders, no matter the cost. This means a lightweight shirt or a heavier jacket all ship for free. This policy allows for a positive ordering and returns experience for customers while building brand loyalty. Let us say that again: U.S. shipping and returns is on our dime. We pride ourselves on being one of the few shops offering this service.
Customer Service
Our customer service is known for our excellent communication. We are available to assist with any styling or sizing questions, and we are happy to problem-solve issues that may arise with an order or our products. Feel free to reach out during business hours: Monday through Friday, 9am to 4pm CST.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

657 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

EXTREMELY Disappointed

EXTREMELY Disappointed.
It looks NOTHING like the picture.

May 8, 2026
Straight To Hell logo

Reply from Straight To Hell

Farrel,

Thanks for being a Straight To Hell customer and for offering your feedback.

I'm sorry to hear you weren't satisfied with your order. Feel free to reach out to us via email or DM so we can help you with a return.

- Customer Service, Straight To Hell

Rated 5 out of 5 stars

Love your boots

Love your boots, love the style, GREAT customer service!!!

May 4, 2026
Straight To Hell logo

Reply from Straight To Hell

Uwe,

Thanks for being a Straight To Hell customer and for offering your feedback.

That’s so great to hear! Enjoy the STH.

- Customer Service, Straight To Hell

Rated 5 out of 5 stars
Straight To Hell logo

Reply from Straight To Hell

Leslie,

Thanks for being a Straight To Hell customer and for offering your feedback.

That’s so great to hear! Enjoy the STH.

- Customer Service, Straight To Hell

Rated 5 out of 5 stars

Super fast shipping

Shipping was super fast and was packaged very neatly. The wooden inscribed hanger and garment bag was awesome. The only issue I had was that the jacket was way too small. Returns are super easy. I’m hoping the replacement will be just as fast.

May 5, 2026
Rated 5 out of 5 stars

Went through rating some blogs and got…

Went through rating some blogs and got some information about the company which is great it helped me understand how their clothing line worked The company's doing great I give them a 5 star they're awesome and I hope I'm doing these reviews correctly

May 15, 2026
Unprompted review
Rated 5 out of 5 stars

High Quality Products for the Price

Ordered the Bullitt Fingerless – Leather Gloves; look sick fit great. The size guide is very helpful for getting the right size.

January 23, 2026
Straight To Hell logo

Reply from Straight To Hell

Vincenzo,

Thanks for being a Straight To Hell customer and for offering your feedback.

That’s so great to hear! Enjoy the STH.

- Customer Service, Straight To Hell

Rated 5 out of 5 stars

Great Quality Item

Great Quality Item, fast shipping, easy exchanges.

May 4, 2026
Straight To Hell logo

Reply from Straight To Hell

Johnny,

Thanks for being a Straight To Hell customer and for offering your feedback.

That’s so great to hear! Enjoy the STH.

- Customer Service, Straight To Hell

Rated 5 out of 5 stars

Great quality.

Great quality and quick delivery.

May 1, 2026
Straight To Hell logo

Reply from Straight To Hell

Ivan,

Thanks for being a Straight To Hell customer and for offering your feedback.

That’s so great to hear! Enjoy the STH.

- Customer Service, Straight To Hell

Rated 5 out of 5 stars

Love the top I purchased

Love the top I purchased! The fabric design grabbed my attention. Perfect fit, perfect choice! Top arrived super fast and was packaged with care. Many thanks for a perfect transaction!

April 30, 2026
Rated 5 out of 5 stars

Amazing clothing

Amazing clothing - perfectly designed!

April 28, 2026
Straight To Hell logo

Reply from Straight To Hell

Ezra,

Thanks for being a Straight To Hell customer and for offering your feedback.

That’s so great to hear! Enjoy the STH.

- Customer Service, Straight To Hell

Rated 5 out of 5 stars

Love the gloves I got

Love the gloves I got, I actually use them for the range and the fingerless style along with the durable, thinner leather makes them very practical. Highly recommend for any women who need a glove for the range but don’t like the bulky masculine ones.

April 28, 2026
Rated 5 out of 5 stars

Cinco De Mayo

Usps lost my package I was devastated because I really wanted the shirt but the staff from Straight To Hell helped me and I was able to receive the shirt I needed for Cinco De Mayo. I cant thank them enough. I stole the show at work with that shirt. What an amazing time and I will be buying more merch and getting it ship by not USPS, lol. Thank you 🤟

April 27, 2026
Rated 5 out of 5 stars

Great product, fast delivery

I love the boots I got, they are great! And they came so quick!

April 20, 2026
Straight To Hell logo

Reply from Straight To Hell

Gooby,

Thanks for being a Straight To Hell customer and for offering your feedback.

That’s so great to hear! Enjoy your STH boots.

- Customer Service, Straight To Hell

Rated 1 out of 5 stars

I don't know who design the closes at…

I don't know who design the closes at this brand. I had to send back the item twice because it was so small! I am usually a size S and had to go for a 2XL. Will never order from them again.

April 24, 2026
Straight To Hell logo

Reply from Straight To Hell

Zoe,

Thanks for being a Straight To Hell customer and for offering your feedback.

I'm sorry to hear you have had trouble with sizing. The jacket you ordered is a slim fit jacket, so if a different fit is preferred, you'll want to size up as you encountered. I see we replied to your email on April 10th. Feel free to reply back for sizing assistance and we'll get you sorted out and find your best fit.

- Customer Service, Straight To Hell

Rated 5 out of 5 stars

Fast delivery

Fast delivery, great styles.

April 23, 2026
Straight To Hell logo

Reply from Straight To Hell

Jody,

Thanks for being a Straight To Hell customer and for offering your feedback.

That’s so great to hear! Enjoy the STH.

- Customer Service, Straight To Hell

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