I transferred my first domain without any problems. Then the issues started. The second and third domains were not billed at the advertised 12-month promotional price. They claimed I had clicke... See more
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They keep increasing the prices while others don't. It's nearly impossible to contact them if your don't have or cannot use a phone. This was reason enough for me to find a new supplier. However,... See more
Company replied
STRATO is a platform to set up and build your website(s) and has a workable web interface to do so. The friendly helpdesk (in your language) is reachable by phone or email and your questions are qui... See more
Company replied
Hello,！ I need to open a website about the products that travelers love, I have been working in this field for more than 20 years, I have also received systematic work in Six Sigma in Germany for mo... See more
Company details
About STRATO Nederland
Written by the company
Heb je een concreet probleem waarbij je onze hulp nodig hebt?
Neem dan contact met ons op! Dit kan op Facebook, Twitter, via de pagina hulp & contact of telefonisch via 020 - 703 82 32.
Het team van STRATO helpt staat voor je klaar!
STRATO is de betrouwbare webhoster voor iedereen die online succesvol wil zijn. Bij STRATO is webhosting fair en eenvoudig – zonder overbodige extra’s en tegen de beste prijs. Het productportfolio reikt van domeinnaam, e-mail, website en servers tot online marketingtools en de populaire cloud storage HiDrive. Naast het uitgebreide productaanbod profiteren klanten van flexibele contractlooptijden, een 30 dagen geld-terug-garantie en een bekroonde klantenservice.
STRATO is sinds zijn oprichting in 1997 uitgegroeid tot een van de grootste hostingaanbieders in Europa en beheert ruim 4 miljoen domeinnamen voor meer dan 2 miljoen klanten. STRATO heeft circa 500 medewerkers en twee ISO-gecertificeerde datacenters in Berlijn en Karlsruhe, met meer dan 100.000 fysieke en virtuele servers. STRATO AG is onderdeel van de beursgenoteerde IONOS Group SE.
Contact info
Strawinskylaan 3051, 1077 ZX, Amsterdam, Netherlands
- 020-7038232
- trustpilot@strato.nl
- strato.nl
3.3
Average
6K reviews
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Terrible, please avoid it!
Absolutely terrible customer service and back-end support. It's either "We can't do anything about it." or "Yeah, too bad, deal with it." They have a 'Troubleshooting manual' that doesn't help anyone and their operability is very limited.
Definitely letting my contact end and switching to a different supplier.
June 19, 2021
Unprompted review
Reply from STRATO Nederland
Hi Dennie,
I'm sorry to hear that you are not happy with our customer service. We always try to help our customers as much as we can, but there are indeed limits to what we can do when it comes to the configuration of the website/server, because we do not have access to said configuration.
I'm happy to give the case a second opinion. Unfortunately, you didn't leave behind a customer number, which means I cannot look into the matter. If you want me to have a look, please provide me with you customer number.
With kind regards,
STRATO Support
No service
The most bad service ever. I regret that I ever started with Strato. I had a VPS package and because it was "unmanaged" they refused to help me further. It was a waste of time.
May 12, 2021
Unprompted review
Reply from STRATO Nederland
Beste Huibert,
Het is natuurlijk vervelend als je niet de support krijgt die je wenst te hebben. Echter zegt het woordje 'unmanaged' natuurlijk al wel wat dit bedoeld, dat wij inderdaad niet helpen met de configuratie van je server. Hiervoor kun je externe (betaalde) diensten nemen bijvoorbeeld.
Daarbij heeft mijn collega vrij veel tips nog gegeven en zo zijn best gedaan je wat op weg te helpen. Jammer dat dit niet voldoende was.
Wij bieden natuurlijk de 30-dagen-geld-terug-garantie. Ik hoop dat je elders een managed server kunt aanschaffen!
Met vriendelijke groet,
STRATO Support
very good service!
March 30, 2021
Unprompted review
Fast and good buy
Fast, cheap. Expandable in the future. Just what I needed.
March 20, 2021
Unprompted review
Actually horrendous service
Actually horrendous service
I've just joined strato 2 weeks ago. Everything was fine and I got everything setup very quickly by myself. Until I had to get an SSL validation. The procedure is absolutely depressing. It's some automates system and the "humans" at strato OR Digicert (the external company doing the validation proces) for that matter, don't have a clue about what's going on. A simple request to CANCEL the SSL Validation request has now taken 2 weeks. With me sending both parties email's and chat messages and phone calls over 15 times.
Everytime the same thing happens.
>Digicert automated message that SSL validation proces has started
>Me mailing them it has to be cancelled because I don't need it
>Digicert sending me a 2 word e-mail saying the have cancelled it
>Digicert sends another automated message that the SSL validation proces has started AGAIN
>Repeat
When talking to strato about this and actually begging them to just stop this procedure so I can continue working on my website, they either ignore me, send some short default reply, or tell me they cancelled it, which after 2 weeks they still have not ...
Strato doesn't treat its customers like people. I don't know where these random 5 start reviews are from. But DON'T CONSIDER STRATO. Choose anything else
P.S. Strato, here is my customer number: 76272632
You can keep that, because I won't be using it anymore
February 2, 2021
Unprompted review
Reply from STRATO Nederland
Hi,
I have reviewed the way this case has been handled by us, and I have to agree that this is not the way we want to help our customers. I can see multiple communication failures, for which I want to offer our apologies.
By now, the SSL certificate has been cancelled and the costs are being refunded within three weeks.
If there is anything else we can do for you, please let us know!
With kind regards,
STRATO Support
Servercentrum optimaal
January 20, 2021
So bad it's honestly impressive
Everybody complaining about customer service but have you tried the builder yet..?
Worst website builder i've ever seen. Cancelled after messing around for a few hours and realised how useless it is. I tried to google how to change things and all I could find were outdated guides on how to solve non-problems.
Cancelled the same day I joined. Went over to Wix but now I can't transfer my domain for 60 days. So I'm stuck with this crap builder or I'm forced to change my domain.
garbage.
January 4, 2021
Unprompted review
Reply from STRATO Nederland
Hi Gijs,
I'm sorry to hear the our Sitebuilder tool did not work out for you. I see you haven't contacted our customer support yet, perhaps we can help you with any difficulties you have encountered. You can reach us per mail through the contact form at https://www.strato.nl/faq/ or by phone: 020 - 703 82 32.
The transferblock on a .com-domain is not a blockage set by Strato, but by ICANN. Unfortunately, you therefore can't move your domain in the first 60 days after registration.
With kind regards,
STRATO Support
Strato DON't do it! No Answer on email! and 400% price increase in 1 year
Worst customer experience ever!
I accepted this nice German advert, with a low price and good expectations. I did NOT signup for the 600% price increase!
From 1 Euro (inc vat) per month to 36 Euro per half year.
I asked multiple times to Stop and terminate..
Guess what; Intrum finance services came knocking on my door for another payment.
Strato: like German Police! Eins Zwei.. Polizei.
December 21, 2020
Unprompted review
Reply from STRATO Nederland
Dear Maarten,
The € 1,- deal is a special deal for the first couple of months (number of months depending on the chosen package). The normal price of the packages is clearly shown on our website, together with the discounted price.
Since you haven't shared your customer number, I am unable to reach out to you.
You can cancel you contract through the customer portal, or by contacting us via the contact form on our website or by phone.
Kind regards,
(Dutch) STRATO Support
Crooks. Cheap crooks. Sending bills and debt collector despite service cancellation.
Opzegging van je STRATO pakket (opdrachtnummer: 6812806)
October 29, 2020
Unprompted review
Affordable and convenient
Affordable and convenient. Easy interface. Relatively quick setup. Downside: would be great to have usernames/emails for login rather than contract numbers. Sometimes upselling approach is a bit aggressive. Too many extras in many places. It would make it less annoying if it's done a bit more subtly.
October 24, 2020
Unprompted review
Slow performance -- php settings to fix
Slow performance .. What is going on? (8oct2020)
Slow wordpress.. permalinks give web.config notifications?
Updates in wordpress getting 500 errors, cannot install plugins.
Wordpress installed with Plesk.
After The answer from Strato : Checked the Wordpress PHP settings in Plesk, changed the upload_max_filesize (16MB) & activityTimeout (120) and the plugin install worked!
Thx.
October 8, 2020
Unprompted review
Reply from STRATO Nederland
Hi Mr. Muylaert,
There seems to be something wrong in the configuration of your site/domain. I would recommend to check your configuration in Plesk. Since all our servers are unmanaged, and we don't have access to your configuration, I'm afraid I can't help you solve this problem. Please use the Plesk documentation to solve the problem: https://docs.plesk.com/
With kind regards,
STRATO Support
DONT BECOME A CUSTOMER Really terrible customer service
Really terrible customer service, I have been trying to resolve a problem for more than a month. Employees lie and promise fake solutions and then never hearing back from them.
October 7, 2020
Unprompted review
Reply from STRATO Nederland
Hi,
How unfortunate to hear that you are not satisfied about our customer service. Without your customer number I am unable to find out what has happend. If you want me to have another look at the situation, please provide us with this number.
With kind regards,
STRATO Support
It's best cheapest's service in host…
It's best cheapest's service in host and domain, I'm so happy with strato.nl and I love working with them
September 24, 2020
Unprompted review
Very slow performance of one of my VPS
I have been happy with Strato since years, but since end of May one of my Linux VPS is terrible slow (unusable most time of the day/night).
Strato admits the problems and tells me they are working on it. But it is going on for almost 4 months now!
Problems are caused because the IO speed drops from 600 MB/sec to less then 1 MB/sec
September 20, 2020
Unprompted review
Reply from STRATO Nederland
Hi Peter,
I have contacted you via e-mail to dive deeper into your case and speed up the process. I regret the troubles you have experienced and hope to come to a solution. I'll see your answer via e-mail.
Kind regards,
STRATO Support
The worst customer service I have met…
The worst customer service I have met in my whole life. rude staff and unfriendly. Also bad system, I have stoped my hosting more than 3 times on the dashboard and by calling BUT They're still charging me for nothing. Not only that, but I also have Credit nota. They did not buy it back after thousands of calls with the rude girl from service desk...
I am working with different Webhosting companies such as sitground, HostGator, blue host, and more but so bad treatment I DID Not face.
They have their own dashboard, it's so bad to compare with the other providers
September 3, 2020
Unprompted review
Reply from STRATO Nederland
Dear Hudi,
I'm sorry that you had a bad experience with our customer service. I would like to invest further what happened exactly and where this invoice is coming from. I expect that the cancellation date was currently set to the end of the contract year. Could you maybe provide me with your customer number so I can further research this issue? You can contact us by phone via 020 - 703 82 32 (Mo-Fr 10:00 - 14:00), write us through the contact form or through our social media channels.
With kind regards,
STRATO Support
The instructions are simple and the…
The instructions are simple and the service is ok
August 10, 2020
Unprompted review
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