I purchased a pair of Kastra safety boots, and they lasted me six years ago, that’s six years of working on building sites in all weather conditions, and they’re only just starting to look worn.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I debated whether to splash out on Strauss stuff as I'm only a DIYer and it is on the higher end money-wise. I have been frustrated with other brands work trousers that are poorly fitting and restrict... See more
Company replied
Delivered on time & date no problem at all, very well protection packaged, boots wear is very comfortable & very happy wiv your service as always. Keep it up 👌 Cheers Rob 👍🏻
Great service….everything I’ve ordered seems excellent quality….one of my items was on hold whilst they waited for new stock I was kept updated on the expected dates and refunded immediately when I ch... See more
Company replied
Company details
- Safety and Work Wear Store
- Activewear Store
- Safety Equipment Supplier
- Security Equipment Store
- Uniform Store
- Work Clothes Store
Written by the company
Work shoes, workwear, safety gear – we equip our customers from the skilled trades, industry, and service sectors from head to toe. With a workforce of over 1,700 people in 10 offices across Europe, we are using cutting-edge technologies, state-of-the-art manufacturing, and in-house craftsmanship to engineer not merely workwear but apparel that works.
Contact info
United Kingdom
- 01252 607855
- sales@strauss.co.uk
- strauss.com/uk
4.5
Excellent
9K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We purchased 7 pairs of s3's on 26th of…
We purchased 7 pairs of s3's on 26th of February. 5 out 7 have now failed. We're not aloud a refund as apparently we are wearing our boots incorrectly. Completely unacceptable in my opinion, deeply disappointed
May 1, 2026
Unprompted review
Reply from STRAUSS
Good afternoon Cai,
Thank you for your review.
We always appreciate reviews, I apologise that we have not been able to approve your replacement or refund in this case. Our customer services team and head office are currently looking into this for you and you should receive a response shortly.
I hope you have a lovely day.
Should further questions arise please do not hesitate to contact us with the following reference number # 7221557.
You can reach us under the following number: 01252 607855.
Multiple pairs broke within a week
Multiple pairs broke within a week, terrible quality
April 10, 2026
Unprompted review
Reply from STRAUSS
Good afternoon Levi,
Thank you for your review.
We always appreciate reviews and I am sorry to hear about the issues faced with your order. This type of durability is definitely not what we would expect so if you get in touch with our UK customer services team we would be more than happy to look into this for you to try to help further.
I hope you have a lovely day.
Should further questions arise please do not hesitate to contact us with the following reference number # 7221548.
You can reach us under the following number: 01252 607855.
High quality work wear
High quality work wear, very good customer service, a fast delivery, highly recommended
May 1, 2026
Reply from STRAUSS
Hello Chris,
Thank you for your review.
We are very happy that you found the ordering process smooth and you are now enjoying your new products.
Kind regards,
Tanith
Reply from STRAUSS
Hello Alan,
Thank you for your review.
We are happy that you love our products and the delivery service was great. We look forward to your continued business.
Kind regards,
Tanith
Reply from STRAUSS
Good afternoon,
Thank you for your review.
We always appreciate great feedback and are very happy you like the quality of our products.
Kind regards,
Tanith
Quality products that last
Quality products that last, fast easy ordering and cannot beat the delivery times from ~Germany to the UK
May 1, 2026
Reply from STRAUSS
Hello Grant,
Thank you for your review.
We are happy that you love our products and the delivery service was great. We look forward to your continued business.
Kind regards,
Tanith
Perfect work gear from a great company
Perfect work gear from a great company. Excellent quality, great service.
May 1, 2026
Reply from STRAUSS
Hello David,
Thank you for your review.
We always appreciate great feedback and are very happy you like the quality of our products.
Kind regards,
Tanith
Easy purchase process.
Easy purchase process.
Easy returns process.
Not sure what's happening regarding an exchange item request as yet though, but had a swift reply to email.
April 30, 2026
Reply from STRAUSS
Hello Richard,
Thank you for your review.
We always appreciate great feedback and are very happy you like the quality of our products.
Kind regards,
Tanith
Reply from STRAUSS
Good afternoon Vincent,
Thank you for your review.
We always appreciate positive reviews and I'm glad you're happy with your experience with Strauss, I hope you have a lovely day.
Kind Regards,
Chay-Benjamin.
Good products well priced prompt…
Good products well priced prompt delivery
Clothes wear and wash well good sizes footwear good quality true sizes
April 30, 2026
Reply from STRAUSS
Good afternoon Stewart,
Thank you for your review.
We always appreciate positive reviews and I'm glad you're happy with the quality and pricing of our products as well as our delivery, I hope you have a lovely day!
Kind Regards,
Chay-Benjamin.
They offer a very professional service...
Excellent communications all round. Clear ordering procedure. Appreciate their exchange process. They offer a very professional and personal service which is beyond most other clothing companies. For instance, we received a phone call to say the size we requested wasn't available and would we like to try the next nearest size to see if it worked. Thank you
April 30, 2026
Reply from STRAUSS
Good afternoon Sally,
Thank you for your review.
We always appreciate positive reviews and I'm glad you're happy with your experience with Strauss! I hope you have a lovely day.
Kind Regards,
Chay-Benjamin.
Reply from STRAUSS
Good afternoon Remus,
Thank you for your review.
We always appreciate positive reviews and I'm glad you're happy with the quality of our products, I hope you have a lovely day.
Kind Regards,
Chay-Benjamin.
Brought a pair of boots not cheap at…
Brought a pair of boots not cheap at had them just over 2 weeks a tire came on the side contacted strauss to be told I had cut them myself and they wouldn’t exchange them so not happy at all and will not be ordering from them again
April 24, 2026
Reply from STRAUSS
Hello Andrew,
Thank you for your review.
Following our return policy we are unable to offer refunds or exchanges for items due to general wear and tear or issues caused by external factors.
https://www.strauss.com/uk/en/Service/Exchange
We are sorry we were unable to help further in this case and thank you for your understanding and patience.
Kind regards,
Tanith
Great quality and great customer service
I ordered a pair of safety trainers which turned out to be too small. Return/Exchange was easy and quick, any questions I had were answered promptly. I now have the correct size and the shoes seem to be very good quality. I can only recommend Strauss
April 21, 2026
Reply from STRAUSS
Good morning,
Thank you for your review.
We are very happy that you found the ordering process smooth and you are now enjoying your new products.
Kind regards,
Tanith
Reply from STRAUSS
Hello Colin,
Thank you for your review.
We are very happy that you found the ordering process smooth and you are now enjoying your new products.
Kind regards,
Tanith
The best safety shoes I ever had
The best safety shoes I ever had. Fast delivery. Definitely would buy again.
April 29, 2026
Reply from STRAUSS
Good morning Andrea,
Thank you for your review.
We always appreciate positive reviews and I'm glad you're happy with the quality of our products and our delivery from Germany! I hope you have a lovely day.
Kind Regards,
Chay-Benjamin.
High quality work wear
Professional company, great quality products. Awesome customer support.
April 29, 2026
Reply from STRAUSS
Good afternoon Rudolf,
Thank you for your review.
We always appreciate positive reviews and I'm glad you're happy with the quality of our products and our customer services.
I hope you have a lovely day.
Kind Regards,
Chay-Benjamin.
Fantastic quality, excellent service
Ordered trousers for my sons work, they came really quickly, excellent service, the trousers are fantastically made, really good strong quality, will definitely be buying more from here..
April 29, 2026
Reply from STRAUSS
Good afternoon Clare,
Thank you for your review.
We always appreciate positive reviews and I'm glad you're happy with our delivery speed, customer services and the quality of our products.
I hope you have a lovely day.
Kind Regards,
Chay-Benjamin.
Reply from STRAUSS
Good afternoon George,
Thank you for your review.
We always appreciate positive reviews and I'm glad you're happy with the quality of our products, I will pass on this feedback to the relevant teams for you.
I hope you have a lovely day.
Kind Regards,
Chay-Benjamin.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.