STRAUSS Reviews 9,196

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 2,498 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and durability of the products, particularly workwear and footwear, often noting their comfort and excellent fit. Many appreciate the fast delivery service, even for international orders, and commend the professional and helpful customer service. The ordering process is frequently described as easy and clear. However, some people were dissatisfied with issues related to order accuracy, such as receiving the wrong parcel or missing items. A few reviewers also mentioned problems with delivery, including missed deliveries or damaged packaging. There were also occasional concerns about the quality of certain products, with some experiencing items breaking down prematurely or finding the fit uncomfortable.

What people talk about most

Product

Consumers generally express high satisfaction with the product quality. Many reviewers praise the durability... See more

Quality

Users describe positive interactions with quality, consistently praising the durability and robust... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising fast shipping, even from... See more

Order

Customers had ambiguous experiences with order. Many reviewers found the ordering process easy, clear, and... See more

Service

Reviewers mention positive feedback about service. Customers are very pleased with the professional and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I purchased a pair of Kastra safety boots, and they lasted me six years ago, that’s six years of working on building sites in all weather conditions, and they’re only just starting to look worn.... See more

Company replied

Rated 5 out of 5 stars

I debated whether to splash out on Strauss stuff as I'm only a DIYer and it is on the higher end money-wise. I have been frustrated with other brands work trousers that are poorly fitting and restrict... See more

Company replied

Rated 5 out of 5 stars

Delivered on time & date no problem at all, very well protection packaged, boots wear is very comfortable & very happy wiv your service as always. Keep it up 👌 Cheers Rob 👍🏻

Rated 5 out of 5 stars

Great service….everything I’ve ordered seems excellent quality….one of my items was on hold whilst they waited for new stock I was kept updated on the expected dates and refunded immediately when I ch... See more

Company replied


Company details

  1. Safety and Work Wear Store
  2. Activewear Store
  3. Safety Equipment Supplier
  4. Security Equipment Store
  5. Uniform Store
  6. Work Clothes Store

Written by the company

Work shoes, workwear, safety gear – we equip our customers from the skilled trades, industry, and service sectors from head to toe. With a workforce of over 1,700 people in 10 offices across Europe, we are using cutting-edge technologies, state-of-the-art manufacturing, and in-house craftsmanship to engineer not merely workwear but apparel that works.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

9K reviews

5-star
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1-star

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Rated 5 out of 5 stars

Worth the money!

I debated whether to splash out on Strauss stuff as I'm only a DIYer and it is on the higher end money-wise. I have been frustrated with other brands work trousers that are poorly fitting and restrictive, so I got a pair of trousers and shorts and both have been the comfiest, best fitting kit I've ever had. Super high quality materials used throughout and well thought out designs - very 'german'. They also look great which as we all know also matters! I'm glad I spent the extra on these, they are worth every penny and I'll be buying from Strauss again if I need any other items of workwear.

April 21, 2026
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Reply from STRAUSS

Hello Laurie,
Thank you for your review.
We always appreciate great feedback and are very happy you like the quality and the fit of our trousers and shorts. We very much look forward to your continued business!
Kind regards,
Jamie

Rated 3 out of 5 stars

Amazing quality - customer service issue however.

Amazing quality, let down by office side. Customer service is quick to answer but provide little help then directing you to the website in regards to orders, returns, delivery times etc.

Ross-on-wye delivery office are difficult. Why not have a customer facing arm at this centre it’s your only location in the uk surely it’s the next step!!

If they weren’t as thin on the ground in the uk I would have my full team kitted out in the stuff but clearly they are more interested in breaking into the US market then expanding services in the UK

April 22, 2026
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Reply from STRAUSS

Hello Christopher,

Thank you for your review and feedback.

We are very happy you like the quality of our products.

Our Ross-On-Wye premises is where our returns warehouse and customer service team are based. This location is not customer facing, as we do not hold stock at this location as all orders are fulfilled from our warehouse in Germany.

Your feedback has been passed onto the relevant team as we are always looking to improve our services and customer experience.

Kind regards,
Tanith

Rated 4 out of 5 stars

Very good!!

April 22, 2026
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Reply from STRAUSS

Hello Miries,
Thank you for your review.
We always appreciate great feedback and are very happy you like the quality of our products.
Kind regards,
Tanith

Rated 5 out of 5 stars

I’ve bought a few items from Strauss as…

I’ve bought a few items from Strauss as I’m impressed by their quality of their products.

April 22, 2026
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Reply from STRAUSS

Hello Chris,
Thank you for your review.
We always appreciate great feedback and are very happy you like the quality of our products.
Kind regards,
Tanith

Rated 5 out of 5 stars
STRAUSS logo

Reply from STRAUSS

Hello Vilius,

Thank you for your review. Customer feedback is very important to us and it is great to know that you are happy with our products.

Kind regards
Tegan

Rated 4 out of 5 stars

Everything is great items and service

Everything is great items and service. However it would be ideal if you could deliver to Jersey (Channel Islands, UK) as I have to send to family member to then be shipped over. Plus possibly of taking the VAT off if you decide to deliver to Jersey as VAT is not paid over here.

April 22, 2026
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Reply from STRAUSS

Hello Kim,
Thank you for your review.
We always appreciate feedback and this will be passed onto the relevant team.
Kind regards,
Tanith

Rated 5 out of 5 stars

Great quality

Great quality, always reliable and mostly good designs.

April 22, 2026
STRAUSS logo

Reply from STRAUSS

Hello Kevin,
Thank you for your review.
We always appreciate great feedback and are very happy you like the quality of our products.
Kind regards,
Tanith

Rated 5 out of 5 stars
STRAUSS logo

Reply from STRAUSS

Hello Vol,
Thank you for your review.
We are happy that you love our products and the delivery service was great. We look forward to your continued business.
Kind regards,
Tanith

Rated 5 out of 5 stars

The trousers are good quality

The trousers are good quality, good fit and washed well.
The order was delivered very promptly.

April 22, 2026
STRAUSS logo

Reply from STRAUSS

Hello Karen,

Thank you for your review. Customer feedback is very important to us and it is great to know that you are happy with our products.

Kind regards, Courtney

Rated 5 out of 5 stars

Great firm to deal with and great…

Great firm to deal with and great products. Worth the price.
Many thanks.

April 22, 2026
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Reply from STRAUSS

Hello Keith,

Thank you for your review, we appreciate your feedback. We hope to see your continued business with us in the future.

Kind regards, Courtney

Rated 5 out of 5 stars

Easy to order

Easy to order, great communication and quick delivery

April 22, 2026
STRAUSS logo

Reply from STRAUSS

Hello,

Thank you for your review, we are glad to hear that you are happy with your Strauss experience.

Kind regards, Courtney

Rated 1 out of 5 stars

I wait 2 weeks for my boots but still…

I wait 2 weeks for my boots but still they don’t send me if they don’t send me this week I need my money back please

April 22, 2026
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Reply from STRAUSS

Hello Ivan,

While we strive to ensure smooth delivery, unfortunately, the service quality of the courier is beyond our direct control. I can see this is currently being dealt with by my colleague, please be sure to check your inbox for updates.

Kind regards, Courtney

Rated 5 out of 5 stars

Great quality comfy shoe

Great quality comfy shoe

April 22, 2026
STRAUSS logo

Reply from STRAUSS

Hello Arthur,

Thank you for your review. Customer feedback is very important to us and it is great to know that you are happy with our products.

Kind regards, Courtney

Rated 3 out of 5 stars

I do like the products but I question…

I do like the products but I question the quality of some of them. I’ve just started using a pair of ‘waterproof’ shoes but my feet still feel wet after a day. I started with them Monday, it’s now Wednesday so I’m interested to see what happens especially for the price tag of £110. I’m a valeter and don’t immerse them but they get splashed. I think they’re called Minkle, in grey.

April 22, 2026
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Reply from STRAUSS

Hello Wayne,

Thank you for your review, we appreciate your feedback. Please contact us at Sales@Strauss.co.uk so we can assist you further.

Kind regards, Courtney

Rated 5 out of 5 stars

Amazing amazing

Amazing amazing

April 21, 2026
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Reply from STRAUSS

Good morning Dan,
Thank you for your review.
We always appreciate positive reviews and I'm glad you're happy with your experience with Strauss.
I hope you have a lovely day.

Kind Regards,
Chay-Benjamin.

Rated 5 out of 5 stars

Great service….everything I’ve ordered…

Great service….everything I’ve ordered seems excellent quality….one of my items was on hold whilst they waited for new stock I was kept updated on the expected dates and refunded immediately when I chose not to wait ….also they were very helpful in recommending other options based on my particular trade etc …I’ll definitely be returning for future purchases as I can’t fault the service…thanks

April 21, 2026
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Reply from STRAUSS

Good morning Stuart,
Thank you for your review.
We always appreciate positive reviews and I'm glad you're happy with the quality of our products and our customer services, I hope you have a lovely day!

Kind Regards,
Chay-Benjamin.

Rated 5 out of 5 stars

Great quality cloths and shoes

Great quality cloths and shoes

April 21, 2026
STRAUSS logo

Reply from STRAUSS

Hello Andrew,
Thank you for your review.
We always appreciate great feedback and are very happy you like the quality of our products.
Kind regards,
Tanith

Rated 5 out of 5 stars

Great company

Great company

April 21, 2026
STRAUSS logo

Reply from STRAUSS

Hello Ewan,
Thank you for your review.
We always appreciate great feedback and are very happy you are pleased with our service.
Kind regards,
Jamie.

Rated 5 out of 5 stars

Excellent product

Excellent product. There vintage cargo work trousers are just so comfortable, you just want to wear them all the time. Clear website and I was continually updated on my orders progress. Very well packed too.

April 21, 2026
STRAUSS logo

Reply from STRAUSS

Hello Nigel,
Thank you for your review.
We are very happy that you found the ordering process smooth and you are now enjoying your new products.
Kind regards,
Tanith

Rated 5 out of 5 stars

Always on time and guaranteed

Always on time and guaranteed
Workwear is amazing

April 21, 2026
STRAUSS logo

Reply from STRAUSS

Hello Wez,
Thank you for your review.
We are happy that you love our products and the delivery service was great. We look forward to your continued business.
Kind regards,
Tanith

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