We had a great experience working with Maya as our house agent. She was very kind, patient, and supportive throughout the entire process. From the beginning, she guided us step by step, making eve... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I went to view a property in Croydon and Kacey was so attentive and pointed out the different features that made the property so attractive. Although I didn't settle for the property she continues t... See more
Sofia was brilliant and responsive from day 1. She heard our needs and understood our position, and if there was an issue, she would be effectively communicative. She also would call and update us whi... See more
Company replied
Had a great experience with streets ahead. Spoke with a young man called Adem who provided an excellent service from start to finish. The whole process smooth and stress-free. The knowledge and attent... See more
Company replied
4.7
Excellent
1K reviews
Replied to 86% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Support
I made an offer on a property earlier this year and unfortunately there have been delays out of our control.
Pawel has made sure to keep an open communication channel with myself throughout and has chased heavily to speed up the completion time for both myself and the seller and we now have a Completion date set.
November 28, 2025
Unprompted review
Reply from Streets Ahead Estate Agents
Dear Nick,
Thank you for sharing your feedback!
On behalf of everyone at Streets Ahead, we’re so pleased to hear that Pawel’s dedication and proactive communication helped keep things on track during a challenging process. It’s great to know his efforts have resulted in a set completion date for you and the seller.
We appreciate your kind words and are delighted we could support you through this journey.
Kind regards,
Zoe
Streets Ahead
I recently worked with Adem to secure a…
I recently worked with Adem to secure a property, and the experience was smooth and professional from start to finish. He was patient, responsive, and explained every step clearly. Adem answered all my questions, kept me updated, and made the whole process much less stressful. I appreciate his honesty and the way he handled everything efficiently.
I would definitely recommend Adem to anyone looking for a reliable and helpful agent.”
November 24, 2025
Unprompted review
Reply from Streets Ahead Estate Agents
Dear Happiness Momodu,
Thank you so much for your wonderful review!
On behalf of everyone at Streets Ahead, we’re thrilled to hear that Adem made your property journey smooth, professional, and stress-free. His patience, responsiveness, and clear communication are qualities we pride ourselves on, and it’s fantastic to know they made such a positive impact on your experience.
We truly appreciate your recommendation and kind words - Adem will be delighted to hear them!
Kind regards,
Zoe
Streets Ahead
Adem was great
After another agent making a mistake, Adem took over and reshaped our experience. He went above and beyond to ensure myself and my friends found and secured the perfect place for us. Very grateful for his help.
November 27, 2025
Unprompted review
Reply from Streets Ahead Estate Agents
Dear Nikola,
Thank you so much for sharing your experience!
On behalf of the team at Streets Ahead, we’re delighted to hear how positively Adem’s support impacted your property search. Turning a difficult situation around is never easy, and it’s wonderful to know he went above and beyond to help you and your friends find the perfect place.
We truly appreciate your kind words and are so glad everything worked out. If you ever need further assistance, we’re always here to help.
Kind regards,
Zoe
Streets Ahead
Adem is Very Kind
My experience has been great. Adem has been extremely kind and helpful and has helped at each stage. I hope to continue a good agent tenant relationship with Adem in the future.
November 26, 2025
Unprompted review
Reply from Streets Ahead Estate Agents
Dear Taimoor,
Thank you for sharing your lovely feedback!
On behalf of everyone at Streets Ahead, we’re so pleased to hear that you’ve had such a positive experience. Adem will be delighted to know that his kindness and support made a difference at every stage.
We truly appreciate your kind words and wish you all the best as you continue your agent–tenant relationship with him. If you need anything at all, we’re always here to help.
Kind regards,
Zoe
Streets Ahead
Adem from Streets Ahead has been a real…
Adem from Streets Ahead has been a real lifesaver. He’s gone above and beyond to help me find an apartment, staying patient, proactive, and genuinely invested in my situation. You can tell he actually cares. If you ever need someone who puts in the work, Adem is your guy!
November 20, 2025
Unprompted review
Reply from Streets Ahead Estate Agents
Dear Fabian,
Thank you so much for your fantastic review!
On behalf of the whole team at Streets Ahead, we’re delighted to hear how much Adem’s support meant to you. His dedication, patience, and genuine care for our clients are exactly what we strive for, and it’s wonderful to see that reflected in your experience.
We’ll be sure to pass your kind words on to him - they’ll mean a lot.
If you ever need any further assistance, we’re always here to help.
Kind regards,
Zoe
This is a review for Tyrique Letto at…
This is a review for Tyrique Letto at Streets Ahead. From the start Tyrique was professional and understanding. He appreciated the concerns we had and was helpful and patient throughout. Unfortunately the properties we viewed were unsuitable but I would like to thank Tyrique for being so helpful. I wish Tyrique all the best and would not hesitate to recommend him and the agency. Catherine Walters & Rob Walters
November 22, 2025
Unprompted review
Reply from Streets Ahead Estate Agents
Thank you, Catherine and Rob, for taking the time to share such a thoughtful review.
On behalf of everyone at Streets Ahead, we’re so pleased to hear that Tyrique provided you with a professional, patient, and understanding service from start to finish. While it’s a shame the properties weren’t the right fit this time, we truly appreciate your kind words and your recommendation.
We’ll be sure to pass your message on to Tyrique - it will mean a great deal to him. Wishing you both all the best, and we hope to assist you again in the future.
Kind regards,
Zoe
Streets Ahead
Excellent Service
Shannay and the whole team at Streets Ahead were brilliant.
An excellent and quick service, always on the ball and at all times responding in a professional and very friendly manner. Also provided some good advice.
We would certainly recommend Shannay and the team around her.
November 25, 2025
Unprompted review
Reply from Streets Ahead Estate Agents
Dear Fran,
Thank you so much for your wonderful 5-star review!
On behalf of everyone at Streets Ahead, we’re delighted to hear that Shannay and the team provided you with a smooth, professional, and friendly service throughout. It’s great to know their quick responses and helpful advice made a positive difference to your experience.
We truly appreciate your recommendation and look forward to assisting you again in the future.
Kind regards,
Zoe
Streets Ahead
Maya was great professional and easy to…
Maya was great professional and easy to work with.
November 20, 2025
Unprompted review
Reply from Streets Ahead Estate Agents
Dear Resimate Ltd,
Thank you for leaving us a 5* review.
We are delighted to hear that Maya was very professional and easy to work with and we look forward to helping you again in the future.
Kind regards,
Zoe
Streets Ahead
Dependable
Mix, was friendly, professional and quick to respond. He explained things clearly and helped make the process easy. The company Street ahead was organised and handled the paperwork well. I can trust them so you too. 👍
November 22, 2025
Unprompted review
Adem was very professional and got…
Adem was very professional and got explained situations very well.
November 19, 2025
Unprompted review
Reply from Streets Ahead Estate Agents
Dear DM,
Thank you for your wonderful feedback! We're delighted to hear that Adem provided a professional service and clearly explained everything throughout the process. We truly appreciate you taking the time to share your experience and will be sure to pass along your kind words to Adem.
Thank you for choosing Streets Ahead!
Kind regards,
Zoe
Great Job
Shannay was friendly, welcoming, and professional. She made my husband and I feel at ease as we viewed our soon-to-be home. She has kept us up to date throughout the application process. Thank you, Shannay — please continue the great work you are doing 🙂
November 13, 2025
Unprompted review
Reply from Streets Ahead Estate Agents
Dear Sam,
Thank you so much for your wonderful review! We’re delighted to hear that Shannay made you both feel welcome and supported throughout the process of finding your new home. Providing a friendly and professional experience is exactly what we aim for, and it’s great to know she’s delivered that for you.
We’ll be sure to pass on your kind words to Shannay. Thanks again for choosing Streets Ahead, and we wish you every happiness in your new home!
Kind regards,
Zoe
Streets Ahead
Excellent team
Excellent team. Sophia had been amazing. She was very fast acting and easy to reach.
October 28, 2025
Unprompted review
Zero stars!
Zero stars!
Extremely poor experience with Streets Ahead – avoid if you vaule your health and sanity
Our experience with Streets Ahead (Lower Addiscombe branch) has been consistently negative. Key property issues like mould and maintenance were ignored, and communication was vague, delayed, or contradictory. During my time in the property I later got diagnosed with asthma.
We had over 10 different property managers in two years, meaning we constantly had to repeat the same issues with no continuity or accountability.
Both the check-in and check-out processes were disorganised, stressful, and lacked transparency. A formal complaint we submitted in March 2025 still hasn’t been addressed and we are now in October 2025. Which means they have not followed their own complaints policy procedures.
Streets Ahead have also failed to follow the agreed check-out inspection process and instead shifted responsibility onto us while threatening extended rent liability, which felt unfair and unreasonable.
Overall, the agency has been unprofessional, unsupportive, and obstructive. We would strongly advise others to think carefully before working/engaging with this company.
November 16, 2024
Unprompted review
Reply from Streets Ahead Estate Agents
Dear Asha,
Thank you for leaving us a review and we are sorry to hear that on this occasion, the service provided was not up to our usual standard.
Please email further information to clientcare@streetsahead.info and we will investigate this further.
Kind regards,
Zoe
Streets Ahead
Lisandra was so helpful with me secure…
Lisandra was so helpful with me secure my new home, I had trouble with previous estate agents but streets ahead were thankfully able to help out!
November 14, 2025
Unprompted review
Reply from Streets Ahead Estate Agents
Dear Caleb,
Thank you so much for your kind review! We’re delighted to hear that Lisandra was able to support you in securing your new home. We know how stressful the process can be, especially after previous difficulties, so we’re really glad we could make things smoother for you.
If you need anything in the future, please don’t hesitate to get in touch. Wishing you all the best in your new home!
Kind regards,
Zoe
Streets Ahead
Thanks Streets Ahead .
Thanks Streets Ahead for the sale of my fathers house.
Thanks to all the sales team,and a special thanks to
Marina Steel for all the hard work she put in getting the sale over the line.
November 11, 2025
Unprompted review
Reply from Streets Ahead Estate Agents
Dear Stephen,
Thank you so much for your kind words and for taking the time to share your experience. We’re so pleased to hear that the sale of your father’s house went smoothly and that Marina and the sales team were able to support you throughout the process. Your appreciation means a lot to us all. Wishing you and your family all the very best for the future!
Very good experience throughout
I have been dealing with Nadim and he's incredibly professional, thorough, very sincere and sweet. I've had a really good experience and would be very happy to recommend Streets Ahead for absolutely everyone looking for a decent, hardworking, reputable Estate Agent.
November 6, 2025
Unprompted review
Reply from Streets Ahead Estate Agents
Dear Anna,
Thank you so much for your wonderful 5-star review! We’re delighted to hear that you had such a positive experience with Nadim. He takes great pride in providing a professional and sincere service, and your kind words will mean a lot to him and the whole team. We truly appreciate your recommendation and look forward to assisting you again in the future!
Kind regards,
Zoe
Streets Ahead
Great to find your branch in heart of…
Great to find your branch in heart of south East London ,Speacial thanks to Ms Shannay
November 7, 2025
Unprompted review
Reply from Streets Ahead Estate Agents
Dear Aliyeh,
Thank you for leaving us a 5* review.
We are delighted to hear that Shannay from our Crystal Palace Branch provided you with a great service.
Kind regards,
Zoe
Streets Ahead
Quality of service that Ben Jenkins has provided to us today
When we viewed the property today, Ben Jenkins has provided us with an excellent service. He is a fantastic salesman. He has the necessary knowledge and the experience, required to do his job effectively. He deserves a *****. Thank you. Rezaul Hamid
November 8, 2025
Unprompted review
Reply from Streets Ahead Estate Agents
Dear Rezaul,
Thank you so much for your wonderful 5-star review! We’re delighted to hear that Ben provided you with excellent service and made your viewing experience so positive. His knowledge and professionalism are a great asset to our team. We truly appreciate your feedback and hope to assist you again in the future!
Kind regards,
Zoe
Streets Ahead
Great experience in viewing today.
Great experience in viewing today.
Ben J was very professional, punctual and responded to all of our questions.
Thank you!
November 8, 2025
Unprompted review
Reply from Streets Ahead Estate Agents
Dear Maria and Vicki,
Thank you for your kind review! We’re delighted to hear you had a great experience viewing with Ben. His professionalism and attention to detail are qualities we’re very proud of. We appreciate your feedback and hope to assist you further in your property search!
Kind regards,
Zoe
Streets Ahead
3 bedroom house
Me and my mother and my brother, we were looking for a 3 bedroom house. Unfortunately each house we got was 2 big bedrooms and a tiny room. Luckily my mom got it touch with Maya and was really really helpful and kind. She helped us get the house we wanted.
November 4, 2025
Unprompted review
Reply from Streets Ahead Estate Agents
Dear Waiswa,
Thank you so much for your wonderful 5-star review! We’re thrilled to hear that Maya was able to help you and your family find the perfect 3-bedroom home. It’s always our goal to make the process smooth and enjoyable, and we’re so glad you had a great experience. Wishing you all the best as you settle into your new home!
Kind regards,
Zoe
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.